January 2012 - otrs - OTRS mailing lists

to know anout otrs
by Neel.Darji＠ril.com 04 Jan '12

04 Jan '12

Hi, I am very new to OTRS. My friend has installed OTRS on linux and also in a few days,i will also be able to install it on my machine. Now i want to integrate OCS or Fusioninventory with it so that it can also discover the IT software and Hardware assets that are in a present network. So can i do that? If yes, then tell me how. And what is required for that? Thanks and Regards, Neel "Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s). are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any review. re-transmission. conversion to hard copy. copying. circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email. and delete this message and any attachments from your system. Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment."

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OTRS Configuration Scenario
by Nikhil Joshi 04 Jan '12

04 Jan '12

Hi, I have configured OTRS with the following specification. 1) I have customized queues a. X-queue b. Y-queue 2) Customized Ticket states a. New b. Open c. In process d. Waiting e. Closed And I want to filter the queue based on the ticket states. For instance : I have 100 tickets in X-queue, now I want to see only the tickets which are in "In Process" state in the same queue. How do I configure that? Regards Nikhil Joshi Pune

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OTRS configuration
by Nikhil Joshi 03 Jan '12

03 Jan '12

Hi, I have configured the OTRS and I want to customize it according to my need. How to configure the following. 1.I want to see only the tickets which are in process or which are in new state, in the agents queueview. Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | <http://www.architectsap.com/> www.ArchitectSAP.com | 9960979700 Pune

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Quotes
by Eternity 03 Jan '12

03 Jan '12

Hi! I have disabled the quote sign ">" in OTRS: SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose My question: is there a way to have this different per queue? Most queues are normal response to user queues where the quote sign are very helpful, but some queues the answers goes into system mailboxes and in those cases the quote sign messes things up... Best regards, Chris

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ITSM Module and addon documentation
by Luca Domenella 03 Jan '12

03 Jan '12

Hi, i didnt find any doc relative to ITSM 3.0.5, the last document I found is the manual for 2.1. what about the documentation for the extentions (addon) ? best regards, Luca Domenella T: +39 0698962316 E: <mailto:luca.domenella@bwinparty.com> luca.domenella(a)bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) <http://www.bwinparty.com/> www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

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problems with website otrs.org ???
by Luca Domenella 03 Jan '12

03 Jan '12

Hi, do you experience problems with the website ? I get all this kind of errors on everylink (except otrs.com) The requested URL /download was not found on this server. (404) The homepage works Br, Luca Domenella T: +39 0698962316 E: <mailto:luca.domenella@bwinparty.com> luca.domenella(a)bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) <http://www.bwinparty.com/> www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

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