February 2012 - otrs - OTRS mailing lists

OTRS + CRM Implementation
by Chris Watt 26 May '25

26 May '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

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Thorsten Kocher/Spirit21 ist außer Haus.
by TKocher＠spirit21.de 19 Apr '17

19 Apr '17

Ich werde ab 13.05.2005 nicht im Büro sein. Ich kehre zurück am 30.05.2005. Vielen Dank für Ihre Email. Leider befinde ich mich bis Montag, 30. Mai 2005 außer Haus und kann daher Ihre Nachricht nicht bearbeiten. Bitte rufen Sie mich in dringenden Fällen mobil unter 0172 6377392 an. Vielen Dank für Ihr Verständnis. Thorsten Kocher Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.

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lookup customer email addresses ?
by ipguy 09 Aug '12

09 Aug '12

hi all i'd like to lookup customer email addresses from our vtiger mysql database hosted on a remote server. Is this possible ?

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MyHammerQueueViewByCustCont and OTRS 3.1.1
by Muhammad El-Sergani 08 Jun '12

08 Jun '12

Hi all, Anyone has MyHammerQueueViewByCustCont package working with OTRS 3.1.1? If not, (and I know that most packages from OPAR need OTRS 3.0.x), does anyone know how to tweak the system or the package(s) to make it work? Thanks //M

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No Config option found for view mode ], took Medium instead!
by Amit Sharma 31 May '12

31 May '12

Dear All, Today I have noticed the below error in my OTRS Logs: Mon Feb 27 09:25:04 2012 error OTRS-CGI-10 No Config option found for view mode ], took Medium instead! What is this and how can I resolve it. I am using OTRS 2.4.7 on CentOS 5.6 64 Bit. DRBD is configured. Thanks and Regards, Amit Sharma

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OTRS upgrade from 3.0 to 3.1 fail - Run scripts/DBUpdate-to-3.1.pl
by Marco Ferreira 19 Mar '12

19 Mar '12

Hello All, I try to upgrade my otrs from version 3.0 to new version 3.1 and I have the below error when run the perl script scripts/DBUpdate-to-3.1.pl ################################################################################################################## Migration started... Step 1 of 22: Refresh configuration cache... done. Step 2 of 22: Check framework version... done. Step 3 of 22: Creating DynamicField tables (if necessary)... done. Step 4 of 22: Create new dynamic fields for free fields (text, key, date)... done. Step 5 of 22: Migrate ticket free fields to dynamic fields... Migrated 0 tickets of 0 (with Free fields data). done. Step 6 of 22: Migrate article free fields to dynamic fields... Migrated 0 articles of 0 (with Free fields data). done. Step 7 of 22: Verify if ticket data was successfully migrated... Verified 0 tickets of 0 (with Free fields data). done. Step 8 of 22: Verify if article data was successfully migrated... Verified 0 articles of 0 (with Free fields data). done. ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Fri Feb 17 11:03:37 2012 Message: Need Label! Traceback (32511): Module: Kernel::System::DynamicField::DynamicFieldUpdate (v1.50) Line: 378 Module: main::_MigrateFreeFieldsConfiguration (v1.71) Line: 1245 Module: scripts/DBUpdate-to-3.1.pl (v1.71) Line: 139 Could not migrate configuration for dynamic field: ArticleFreeText1 at scripts/DBUpdate-to-3.1.pl line 1253. ################################################################################################################## Someone already have this error, could you please help me. Regards, Marco

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Re: [otrs] OTRS on linux vs windows
by Steve Durbin 08 Mar '12

08 Mar '12

We're running OTRS on Linux with full AD integration including single sign-on, automatic agent creation/removal from AD, full customer integration with AD - so no customer or agent maintenance. It was a bit fiddly to get set up, but once working it's been very reliable. Happy to share our agent creation/removal script, and any other information people want. -- Steve Durbin Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr Tel/Rhif ffon: 01656 642113 Mob/ffon symudol: 07976 271559 Fax/Ffacs: 01656 642125 Web/We: http://www.bridgend.gov.uk E-mail may be automatically logged, monitored and/or recorded for legal purposes. Please do not print this email unless absolutely necessary. E-bost yn cael ei logio, ei monitro a/neu ei chofnodi yn awtomatig am resymau cyfreithiol Peidiwch ag argraffu’r neges e-bost hon oni bai fod hynny’n gwbl angenrheidiol. ________________________________________________________________________ This e-mail and any attachments transmitted with it represents the views of the individual(s) who sent them and should not be regarded as the official view of Bridgend County Borough Council. The contents are confidential and intended solely for the use of the addressee. If you have received it in error, please inform the system administrator on (+44) 01656 642111. This e-mail and any attachments have been scanned with 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________ Mae'r e-bost hwn ac unrhyw atodiadau a drosglwyddir gydag ef yn cynrychioli safbwyntiau'r unigolyn a'i anfonodd (unigolion a'u hanfonodd) ac ni ddylid eu hystyried fel safbwynt swyddogol Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr. Mae'r cynnwys yn gyfrinachol ac wedi'i fwriadu ar gyfer y sawl y'i cyfeiriwyd ato yn unig. Os ydych wedi ei dderbyn mewn camgymeriad, rhowch wybod i weinyddwr y system ar (+44) 01656 642111. Mae'r e-bost hwn ac unrhyw atodiadau wedi cael eu sganio gyda 'MessageLabs SkyScan' - http://www.messagelabs.com/ ________________________________________________________________________

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/etc/init.d/otrs status
by Marco Ferreira 01 Mar '12

01 Mar '12

Hi all, After upgrade for last version otrs-3.1.1, I have this message, this is a bug ? ttpd (pid 0000) is running... Checking database connection... Trying to connect to database DSN: DBI:mysql:database=otrs;host=localhost; DatabaseUser: otrs It looks Ok!done. Checking OTRS Scheduler service.... /etc/init.d/otrs: line 251: -s: command not found Error! Maybe your database isn't configured yet? Checking /opt/otrs/bin/otrs.PostMaster.pl ... (not active) failed. Checking otrs spool dir... done. Regards and thanks in advance. Marco

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change
by DM_Julio Angulo 29 Feb '12

29 Feb '12

Hello everybody, I have a question: I´m agent, how to change ticket state new to open. thanks Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155

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Postmaster filter - possible to forward email automatically?
by Andy Wodfer 29 Feb '12

29 Feb '12

Ok, we need to forward automatic emails from a certain source, say @ email.com to another email address outside of OTRS (2.4.7). I can't change the address this email is sent to, but I was hoping there was a way in Postmaster Filter or somewhere else that can be set to: from: @email.com forward: another(a)myemail.com Anyone? Cheers :-) Andy

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