June 2012 - otrs - OTRS mailing lists

Antwort: Help - French Interface not complete translated
by S.Krueger＠aswo.com 07 Jun '12

07 Jun '12

Hi ! thanks for you help. That´s great. Best regards, Stefanie Krüger Von: otrs-request(a)otrs.org An: otrs(a)otrs.org, Datum: 06.06.2012 22:27 Betreff: otrs Digest, Vol 45, Issue 9 Gesendet von: otrs-bounces(a)otrs.org Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. PATCH/QuickFix: TicketNumber in new email ticket body (Thomas Mueller) 2. Add CustomerName in Dashboard (OTRS 3.1) (ml ml) 3. Help - French Interface not complete translated (S.Krueger(a)aswo.com) 4. Re: Help - French Interface not complete translated (Leonardo Certuche) 5. How to close a ticket via PHP and SOAP? (Andy Wodfer) 6. Re: How to close a ticket via PHP and SOAP? (Roy Kaldung) 7. Re: How to close a ticket via PHP and SOAP? (Leonardo Certuche) 8. Re: Help - French Interface not complete translated (Ugo Bellavance) Message: 4 Date: Wed, 6 Jun 2012 13:32:12 -0500 From: Leonardo Certuche <leonardo.certuche(a)itconsultores.com.co> Subject: Re: [otrs] Help - French Interface not complete translated To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <CAG67U_Sfvd0ErhfNwqX+DK9ZMWOuNv0xYHx+AMJ+VvZgnLSwHA(a)mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hello, You just have to improve the files /opt/otrs/Kernel/Language/fr* Regards, Leonardo Certuche www.itconsultores.com.co Medell?n, Colombia On 6 June 2012 10:52, <S.Krueger(a)aswo.com> wrote: > Hi ! > > I?ve a question about translating the OTRS interface into French. > We?ve users , who want to use the French interface. > During testing the system , I find out , that not the whole interface is > translated into French. (we use otrs version 3.0.11) > > Is it possible to help translating the system or can we do it only on our > installed system ? > Maybe someone can give me an information about it . > > Thanks :-) > > Best regards, Stefanie Kr?ger > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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Re: [otrs] SLA Stop and Restart implementation on OTRS 3.1
by sm pm 07 Jun '12

07 Jun '12

Hi ALL, I am using OTRS 3.1. I am looking for SLA stop and Restart for individual ticket. Is it possible from UI level? Any thoughts? Thanks, Subha On Thu, Jun 7, 2012 at 1:59 AM, <otrs-request(a)otrs.org> wrote: > Send otrs mailing list submissions to > otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. PATCH/QuickFix: TicketNumber in new email ticket body > (Thomas Mueller) > 2. Add CustomerName in Dashboard (OTRS 3.1) (ml ml) > 3. Help - French Interface not complete translated > (S.Krueger(a)aswo.com) > 4. Re: Help - French Interface not complete translated > (Leonardo Certuche) > 5. How to close a ticket via PHP and SOAP? (Andy Wodfer) > 6. Re: How to close a ticket via PHP and SOAP? (Roy Kaldung) > 7. Re: How to close a ticket via PHP and SOAP? (Leonardo Certuche) > 8. Re: Help - French Interface not complete translated > (Ugo Bellavance) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 6 Jun 2012 12:30:55 +0000 (UTC) > From: Thomas Mueller <thomas(a)chaschperli.ch> > Subject: [otrs] PATCH/QuickFix: TicketNumber in new email ticket body > To: otrs(a)otrs.org > Message-ID: <jqnihv$7cg$2(a)dough.gmane.org> > Content-Type: text/plain; charset=UTF-8 > > hi list > > after not finding a way to include the TicketNumber into the mail body of > a new email ticket, i've created a patch. > > It replaces <OTRS_TICKET_TicketIdentification> in the mail body. signature > does not work, as it gets repalced by "-" too. > > - Thomas > > > --- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig 2012-06-06 > 14:09:57.000000000 +0200 > +++ otrs/Kernel/Modules/AgentTicketEmail.pm 2012-06-06 > 14:16:19.000000000 +0200 > @@ -1144,6 +1144,12 @@ > $GetParam{Body} .= "\n\n" . $Signature; > } > > + # CUSTOM-FIX > + my $TicketHook = > $Self->{ConfigObject}->Get('Ticket::Hook'); > + my $TicketHookDivider = > $Self->{ConfigObject}->Get('Ticket::HookDivider'); > + $GetParam{Body} =~ > s/(<|<)OTRS_TICKET_TicketIdentification(>|>)/\[$TicketHook$TicketHookDivider$Tn\]/g; > + > + > # lookup sender > my $TemplateGenerator = Kernel::System::TemplateGenerator->new( > %{$Self} ); > my $Sender = $TemplateGenerator->Sender( > > > > ------------------------------ > > Message: 2 > Date: Wed, 6 Jun 2012 17:30:19 +0200 > From: ml ml <mliebherr99(a)googlemail.com> > Subject: [otrs] Add CustomerName in Dashboard (OTRS 3.1) > To: otrs(a)otrs.org > Message-ID: > <CANFxOjASkMk79Yz_319PJzkZYpsQuUZ5mNGZOgnosQn1qzK6ZQ(a)mail.gmail.com > > > Content-Type: text/plain; charset=ISO-8859-1 > > Hello, > > i would like to have a Customers Company Name column in my dashboard. > > Using: <td>$QData{"CustomerID","26"}</td> works. > > But <td>$QData{"CustomerName","26"}</td> seems to be Empty. Where do > i define the Customer Company Name? > > I guess i need some sort of CustomerID -> CustomerName lookup somewhere? > > Thanks, > Mario > > > ------------------------------ > > Message: 3 > Date: Wed, 6 Jun 2012 17:52:55 +0200 > From: S.Krueger(a)aswo.com > Subject: [otrs] Help - French Interface not complete translated > To: otrs(a)otrs.org > Message-ID: > <OF2ED98933.4D3CFBCB-ONC1257A15.0056EB2C-C1257A15.00576A09(a)aswo.com > > > Content-Type: text/plain; charset="iso-8859-1" > > Hi ! > > I?ve a question about translating the OTRS interface into French. > We?ve users , who want to use the French interface. > During testing the system , I find out , that not the whole interface is > translated into French. (we use otrs version 3.0.11) > > Is it possible to help translating the system or can we do it only on our > installed system ? > Maybe someone can give me an information about it . > > Thanks :-) > > Best regards, Stefanie Kr?ger >

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How to close a ticket via PHP and SOAP?
by Andy Wodfer 06 Jun '12

06 Jun '12

Hi, This is another question related to our application that talks to OTRS. We create tickets via php and soap, but I need to know if there is a similare way to close a ticket when a job (in our case) is finished? I've searched the web, but I mostly see info about how to create a ticket. Anyone knows if and how we can close one via PHP and SOAP? Cheers, Andy

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PATCH/QuickFix: TicketNumber in new email ticket body
by Thomas Mueller 06 Jun '12

06 Jun '12

hi list after not finding a way to include the TicketNumber into the mail body of a new email ticket, i've created a patch. It replaces <OTRS_TICKET_TicketIdentification> in the mail body. signature does not work, as it gets repalced by "-" too. - Thomas --- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig 2012-06-06 14:09:57.000000000 +0200 +++ otrs/Kernel/Modules/AgentTicketEmail.pm 2012-06-06 14:16:19.000000000 +0200 @@ -1144,6 +1144,12 @@ $GetParam{Body} .= "\n\n" . $Signature; } + # CUSTOM-FIX + my $TicketHook = $Self->{ConfigObject}->Get('Ticket::Hook'); + my $TicketHookDivider = $Self->{ConfigObject}->Get('Ticket::HookDivider'); + $GetParam{Body} =~ s/(<|<)OTRS_TICKET_TicketIdentification(>|>)/\[$TicketHook$TicketHookDivider$Tn\]/g; + + # lookup sender my $TemplateGenerator = Kernel::System::TemplateGenerator->new( %{$Self} ); my $Sender = $TemplateGenerator->Sender(

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ticketID vs ticket numer
by Andy Wodfer 06 Jun '12

06 Jun '12

Hi, We're tracking down some bugs in an application we've made which talks to OTRS via SOAP (mainly creates tickets). Anyway, I have one problem or question: We need to create a link in our webbased system that when clicked it will open the OTRS ticket, just like OTRS Notification Master email link, IE. http://some.host.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625<http://helpdesk.filmtek.no/otrs/index.pl?Action=AgentTicketZoom;TicketID=56…> What's the relationsship between TicketID=5625 and ticketnumber #2012060610000044 ? How do we get the correct TicketID number? Thanks! Andy

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ticket number in new mail ticket
by Thomas Mueller 06 Jun '12

06 Jun '12

hi list I'm trying to add the TicketNumber to the signature or mailbody of a new mail ticket. If opening the new mail ticket screen, the <OTRS_TICKET_TicketNumber> already gets evaluated to "-" as there is no TicketNumber yet. Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves it unevaluated. Is it somehow possible to have the ticket number in the signature or mailbody of a new mail ticket? - Thomas

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Re: [otrs] Adding CC list in the customer portal
by sm pm 06 Jun '12

06 Jun '12

Hi ALL, I would like to add CC mail list in the customer portal like Agent Email ticket. Any suggestion ... Thanks, Subha On Wed, Jun 6, 2012 at 1:47 PM, <otrs-request(a)otrs.org> wrote: > Send otrs mailing list submissions to > otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. 3.0.13 rpm not available for Red Hat systems (Ugo Bellavance) > 2. [#21]: 3.0.13 rpm not available for Red Hat systems > (Daniel Perez) > 3. Re: [#21]: 3.0.13 rpm not available for Red Hat systems > (David Boyes) > 4. [#21]: 3.0.13 rpm not available for Red Hat systems > (Daniel Perez) > 5. Re: 3.0.13 rpm not available for Red Hat systems (Michiel Beijen) > 6. Re: 3.0.13 rpm not available for Red Hat systems (Ugo Bellavance) > 7. ticket number in new mail ticket (Thomas Mueller) > 8. ticketID vs ticket numer (Andy Wodfer) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 05 Jun 2012 08:09:33 -0400 > From: Ugo Bellavance <ugob(a)lubik.ca> > Subject: [otrs] 3.0.13 rpm not available for Red Hat systems > To: otrs(a)otrs.org > Message-ID: <jqkstt$727$1(a)dough.gmane.org> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Hi, > > I got this announcement this morning: > > > http://www.otrs.com/en/open-source/community-news/releases-notes/release-no… > > But the rpm is not available for RH systems: > > http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/ > > -> otrs-3.0.13 not available > > Thanks, > > Ugo > > > > ------------------------------ > > Message: 2 > Date: Fri, 02 Mar 2012 13:10:02 +0000 > From: "Daniel Perez" <daniel.perez(a)grupoversia.com> > Subject: [otrs] [#21]: 3.0.13 rpm not available for Red Hat systems > To: otrs(a)otrs.org > Message-ID: <1330693802.4f50c6aae7ce4(a)kayakotest.com> > Content-Type: text/plain; charset="us-ascii" > > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20120302/39311c56/attachme… > > > > ------------------------------ > > Message: 3 > Date: Tue, 5 Jun 2012 09:16:59 -0500 > From: David Boyes <dboyes(a)sinenomine.net> > Subject: Re: [otrs] [#21]: 3.0.13 rpm not available for Red Hat > systems > To: Daniel Perez <daniel.perez(a)grupoversia.com>, User questions and > discussions about OTRS. <otrs(a)otrs.org> > Message-ID: > < > 03FF351977A6114A9E3BC166D58E936D0391881FF7(a)DFW1MBX18.mex07a.mlsrvr.com> > > Content-Type: text/plain; charset="utf-8" > > Will one of the list admins please unsubscribe this address? > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Daniel Perez > Sent: Friday, March 02, 2012 8:10 AM > To: otrs(a)otrs.org > Subject: [otrs] [#21]: 3.0.13 rpm not available for Red Hat systems > > User questions and discussions about OTRS., > > >

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3.0.13 rpm not available for Red Hat systems
by Ugo Bellavance 05 Jun '12

05 Jun '12

Hi, I got this announcement this morning: http://www.otrs.com/en/open-source/community-news/releases-notes/release-no… But the rpm is not available for RH systems: http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/ -> otrs-3.0.13 not available Thanks, Ugo

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[#21]: 3.0.13 rpm not available for Red Hat systems
by Daniel Perez 05 Jun '12

05 Jun '12

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[#18]: Re: Example of Ticket::CustomModule###001-CustomModule Usage
by Daniel Perez 04 Jun '12

04 Jun '12

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