September 2012 - otrs - OTRS mailing lists

ticket assignment by TicketID
by kurt kuene 04 Sep '12

04 Sep '12

hello I have upgraded OTRS to version 3.1x. When I write an email to the system with a valid TicketID in the body or the subject OTRS does not assign it anymore to the correct Ticket but makes a new one instead. An installation of OTRS 3.1x from scratch does correctly. It seems that I have a missing configuration option somewhere after the upgrade, but I am not able to find it. can someone give me a hint? thank you very much. cheers kuene

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Re: [otrs] Cannot Log in through Agent Login Page after Upgrading to 3.1.7
by Carlos Rodriguez 04 Sep '12

04 Sep '12

Hi Patrick, Also try to execute otrs.RebuildConfig.pl from OTRS bin directory.Shawn Beasley <shawn.beasley(a)otrs.com> wrote: On Aug 28, 2012, at 10:07 , Patrick Banholzer <patrick.banholzer(a)stz-softwaretechnik.de> wrote: > Hi, > .... > I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. ... Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Please only take your own files, not ones delivered by the core. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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iPhone app
by Christophe SUIRE 03 Sep '12

03 Sep '12

Hello otrs list, Is it possible to upload a file (photo) to a ticket in the iPhone app ? because we can attach a file in OTRS but not in the iPhone app. Thanks a lot. Chris.

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How to Disable TicketType
by ml ml 03 Sep '12

03 Sep '12

Hello List, how can i disable the Ticket Type feature in OTRS 3.1.10? Thanks, Mario

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HowTo on external data get options list
by Gerald Young 01 Sep '12

01 Sep '12

http://forums.otterhub.org/viewtopic.php?f=60&t=17033 Implementation to retrieve external data and populate options for a Drop Down (Select) list 1) create a .pl file (provided) though you will need to specify what, exactly, you seek, and where it is. 2) jquery script where you want the options list to post (provided), though you may need to include jquery on the appropriate page. This implementation: - doesn't obey ACL out of the box, though you certainly can add the appropriate API - doesn't, in itself, handle dependent fields, though that's not a fault of the code, it's just that I can't know what you want to depend on what. - is demonstrated client-side to achieve the list dynamically, but if you want to use it server side, I don't see why you couldn't call the same file internally. - relies on OTRS API to do the heavy lifting of database connection, etc. - has a commented json skeleton in case you are using something like a fuzzy search. - would appreciate feedback. :) Thanks! Hope it helps someone!

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