December 2013 - otrs - OTRS mailing lists

Update 3.1 to 3.2 - Error: Can't locate object method "new" via package "version::vpp"
by Kalil Costa - Total Links 05 Dec '13

05 Dec '13

Guys, I did an update with my OTRS from version 3.1.12 to 3.2.12 I follow these steps and the system broken. http://doc.otrs.org/3.2/en/html/upgrading.html When I try to access the system htt://serverip/otrs/index.pl I received these error: Can't locate object method "new" via package "version::vpp" at /opt/otrs/Kernel/cpan-lib/version/vpp.pm line 908.\nCompilation failed in require at /opt/otrs/Kernel/cpan-lib/Apache2/Reload.pm line 179.\n Someone could help me ?

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New ticket has "Admin OTRS" as owner, but we want the agent who responses first to be owner
by Erik van Ast 04 Dec '13

04 Dec '13

Hi all, We recently installed OTRS 3.3.2 on a Windows 2012 Server after using OTRS for many years on OpenSUSE 11.2... Everything works fine (we didn't export the tickets, so database is clean) except for 2 major things. First of all, when a customer sends an email and the email is read by OTRS, a ticket is created, but the owner is "Admin OTRS" and we don't want that. We want the agent who responses first to that ticket to be the owner... I already did some searching on google, but making sure that "Ticket lock after a follow up" is set to no on the queue and that "Ticket::Frontend::AgentTicketCompose###RequiredLock" is set to YES doesn't make a difference... If an agent responses to the ticket (move to another queue for example) the owner doesn't change and we already disabled the root@localhost user... Can someone please help us out with this? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, _______________________________________________________________ Erik van Ast Please visit our new ecommerce website http://eu.suzohapp.com And we need your opinion! Please rate your experience at http://eu.suzohapp.com/survey

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New install help
by Tennant, Jacob 03 Dec '13

03 Dec '13

I just completed a manually install of OTRS 3.3.2-01 on a fresh install and on the last page it gave the default login of root@localhost and a long random character string for a password of which I copied down on my trusty notepad and triple checked it. When I went to login for the first time the system responds that the password is incorrect!!!! Is there anyway to edit a file somewhere to reset this password? It is a fresh install but I would not like to have to repeat all of the steps over again. . . -- Jacob W. Tennant IT Development Specialist Pierpont Community & Technical College Office: 304-333-3641 jacob.tennant(a)pierpont.edu

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Changing domain of users
by Karl Browning 03 Dec '13

03 Dec '13

I have active directory integration running prefect on the current domain, and this is how users currently log in. We are in the process of moving to a new domain, however, and I need to be able to keep the users running with the tickets they currently have. Has anyone done this before? Tips, pointers, how-to's available? Thank you. -- Karl Browning

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IMAP setup
by Tennant, Jacob 03 Dec '13

03 Dec '13

I have just installed the OTRS appliance onto my Hyper-V server and cannot seem to get it to retrieve email using imap.gmail.com. I also noticed in the mail setup it never asks for any SSS/TSL information or port numbers? I had this working on a physical server but it has passed on the the big datacenter in the sky. . . HELP!!! -- Jacob W. Tennant IT Development Specialist Pierpont Community & Technical College Office: 304-333-3641 jacob.tennant(a)pierpont.edu

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