February 2013 - otrs - OTRS mailing lists

3.1.x
by Steve Clark 08 Feb '13

08 Feb '13

Hello, Has anyone successfully used 3.1.x with postgresql 9.2.x Thanks, -- Stephen Clark

5 6

Ticket -> Frontend::Agent::Ticket::ViewCompose
by Emilia Starzak 07 Feb '13

07 Feb '13

Welcome, I need some help. We have OTRS 3.2.1 and i want set ticket type and service useing Frontend::Agent::Ticket::ViewCompose. I can do it at note, priority for example Frontend::AgentTicketOwner###TicketType = YES. Is there any possibilities of that? And second question. Agent dashboard in section new tickets i need column „queue” and/or customerID? Is that possible? Kind regards, Emi

4 9

answer from ticket + pdf files + firefox
by Emilia Starzak 07 Feb '13

07 Feb '13

Hi, Step 1: i have a ticket in otrs Step 2: i choose empty answer Step 3: attach pdf file to my answer Step 4: send We noticed that agents which useing firefox sent blank files. Capacity of sent file and recieved file is the same… but in recieved everything is white. The same file in otrs interface is ok, we can download it and see properly. We tested that on chrome and ie, and problem doeasent exist. Only firefox. Anyone noticed that? Emi

1 0

OTRS Manager
by Jean BROW 07 Feb '13

07 Feb '13

Hi, Anyone using this tool? OTRS Manager http://sourceforge.net/projects/otrs-manager/ Is it a good tool? Possible to see any screenshot? Thanks.

4 3

Issue with closed tickets
by Jean BROW 06 Feb '13

06 Feb '13

I find a lot of ticket in OTRS that are closed, and cannot understand why. This is what I see: E-mail from customer Autoreplay from OTRS with the ticket number State is "closed successful" and the "owner" is always the same person. Anyone have an idea why this happen?

4 9

How to show dynamic fields in UI while creating tickets
by Jignesh Kakka (jkakka) 06 Feb '13

06 Feb '13

Hi Team, I want to see all dynamic fields while creating ticket as well as while viewing ticket details. How is this possible in OTRS UI. Thanks, Jignesh

3 4

fusioninventory status
by Olivier Sallou 06 Feb '13

06 Feb '13

Hi, there are many posts about OTRS and FusionInventory integration, but what is current status? Thanks Olivier -- gpg key id: 4096R/326D8438 (keyring.debian.org) Key fingerprint = 5FB4 6F83 D3B9 5204 6335 D26D 78DC 68DB 326D 8438

1 0

Survy questions
by Daniel 06 Feb '13

06 Feb '13

Hi There, is there any way to see the ClickRate? My fault is, i saw we send 100 Mails to rate our Support but only 4 customers rated our support. I want to check if other Customers click the link and think "OMG what questions" or if the dont click the link ans delete ne Mail unread. I you can understand what i mean ;) -- Mit freundlichen Grüßen Daniel mailto:daniel@linux-nerd.de

2 1

Re: [otrs] Multiple Levels of Escalation
by Praneeth Katru 05 Feb '13

05 Feb '13

Can you explain how to implement the second option i.e. GenericAgent + priority change + notification (event) on priority change. Thanks Praneeth Katru

1 0

Re: [otrs] Issue : when opening ticket, browser prompts to open/save the html of article
by Baton Jerome 05 Feb '13

05 Feb '13

Hello all, Gerald, I corrected some conf and the script succeeded. Unfortunately, it was not enough. After some backup of my conf files, I uninstalled all the apache2 (v2.2.22) packages (dpkg -l | grep apache2 ) with apt-get purge transfered the v2.2.20 packages from other system (I found them in /var/cache/apt/archives) then installed those. After putting back the otrs.conf file in /etc/apache2/conf.d and restart apache2 >> it works. Conclusion: the v3.0 I have does not run well on apache 2.2.22, behaves ok on 2.2.20 Thank again for your time Best Regards Jerome

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