May 2013 - otrs - OTRS mailing lists

otrs.SetPermissions.pl doesn't set the proper access mode to $DestDir when using .procmailrc and not using the --secure switch.
by Cyrille Bollu 03 May '13

03 May '13

Hi list, otrs.SetPermissions.pl doesn't set the proper access mode to $DestDir when using .procmailrc and not using the --secure switch. In this case, $DestDir is made group-writeable whereas, according to procmail's man page, it shouldn't. The offending line in otrs.SetPermissions.pl is the following, but I don't know how to correctly fix it: # set permissions print "Setting permissions on $DestDir\n"; if ($Secure) { # In secure mode, make files read-only by default File::Find::find( { wanted => \&MakeReadOnly, no_chdir => 1 }, $DestDir . "/" ); # append / to follow symlinks # Also change the toplevel directory/symlink itself MakeReadOnly($DestDir); } else { # set all files writeable for webserver user (needed for package manager) File::Find::find( { wanted => \&MakeWritable, no_chdir => 1 }, $DestDir . "/" ); # append / to follow symlinks # Also change the toplevel directory/symlink itself >>>>>>>>> >>>>>>>>> MakeWritable($DestDir); >>>>>>>>> # set the $HOME to the OTRS user if ( !$NotRoot ) { SafeChown( $OtrsUserID, $OtrsGroupID, $DestDir ); } } Best regards, Cyrille

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CGI redirect
by Pc Abrantes 02 May '13

02 May '13

Hello guys, I'm trying to integrate OTRS with CAS and I'm having trouble redirecting to the CAS page. In my CAS.pm I'm doing this: my $login_url = $cas->getServerLoginURL($app_url); my $q = CGI->new(); print $q->header('text/html'); print $q->redirect( $login_url ); Instead the application redirect to $login_url, it shows the otrs login page and above it this: OK The document has moved here<https://sandbox.tjpb.jus.br/cas/login?service=http://php-desenv.tjpb.jus.br…> . ------------------------------ Apache/2.2.3 (Red Hat) Server at php-desenv.tjpb.jus.br Port 80 How can I solve this? I've attached the full CAS.pm file. Thank you. -- *Paulo Cesar Abrantes* *Analista de Sistemas*

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Images in OTRS documentation
by Marcus Weseloh 02 May '13

02 May '13

Hi, when browsing the OTRS documentation from behind our corporate firewall/proxy, none of the images actually show up. The reason for this seems to be that the server at doc.otrs.com sends out the images without any HTTP headers. Browsers seem to cope with that, but our proxy considers it a "Bad Response" (which it is...). Is this list the right place to report this as a bug? Or is there a bugtracker for the doc.otrs.com website or the documentation itself? Best regards, Marcus

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notification send formatted
by Darshak Modi 01 May '13

01 May '13

In notifications sent by OTRS to agents, I include complete email body, But OTRS by default formats it , removes all spaces between lines . Is there a way to stop this? OTRS will convert to text, but it should not reformat it.

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Whitelist IPs for login
by Jean BROW 01 May '13

01 May '13

Hi, Anyone know how I can whitelist the IPs that are allowed to logon as agents to OTRS?

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