January 2014 - otrs - OTRS mailing lists

Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
by Leah Kelly 02 Jan '14

02 Jan '14

Yes, the browser is javascript-enabled, thanks. I also tried to reload all the javascript in FrontEnd::Agent::ModuleRegistration and for Admin even. I still only see the list of <>. Anything else I can try? Thank you so much!

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Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
by Leah Kelly 02 Jan '14

02 Jan '14

I am not sure I understand. I know about access lists, but you are telling me just to create an new email ticket or phone ticket, you have to write a script? I would think this would just be standard in the installation - every agent should be able to create an email and see their name in the drop down. I’m not sure how to do this, can you help me get started, or supply more information please? Thank you, Leah

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default services to customers not assigning
by Darshak Modi 02 Jan '14

02 Jan '14

I am giving all services as default services but when I go to Services -> Customer, it shows unassigned only. What else am I missing ?

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Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows '<>'
by Leah Kelly 01 Jan '14

01 Jan '14

Hello, I am the admin for a relatively new OTRS 3.3.1 install, and have ran into an odd problem which I have not been able to remedy or find a solution for online. It could have been that I changed something, though I cannot find what it would have been. Here’s my problem: When creating a new email or phone ticket, the 'From Queue' drop-down is filled with a list of “<>”s. Each “<>" corresponds to a specific queue - whereupon after selecting any given “<>", you can then select an agent in the ‘Owner’ drop-down who is a member of that queue. The only way to find your queue is to select a “<>” and then see if your name is in the ‘Owner’ drop-down - thiis is currently the only way we can create a new email/phone ticket. I can’t figure any way out to get my queues listed in this drop-down. How do I do this? I have searched and searched through the SysConfig files, but to no avail. Can anybody help? Subsequently, I would love to find a way for the ‘From Queue’ and the ‘Owner’ drop-downs default to whatever agent is signed in, just to save them these two steps. Thank you to anybody who can help in any way. Leah Kelly

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(no subject)
by Leah Kelly 01 Jan '14

01 Jan '14

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