October 2014 - otrs - OTRS mailing lists

table virtual_fs
by Steve Clark 03 Oct '14

03 Oct '14

Hi, Can someone tell me what this table is used for. We upgraded from 2.4 to 3.0 to 3.1 to 3.2. We now are trying to upgrade to 3.3 and are getting an error saying the table is not there when we run the DBUpdate-to-3.3.postgresql.sql script. Thanks, -- Stephen Clark

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Allow any agent to respond to a locked/other owners ticket
by Will Sheldon 02 Oct '14

02 Oct '14

Hello OTRSers :) Sometimes a customer will call and an agent other than the assigned will search for and find a ticket. By default all this agent can do is add a note. How do you configure OTRS so any agent can respond, so long as it's a ticket in one of the queues (s)he has access to? Will Sheldon IT Manager Office:604 568 0313 x114 Fax:604 568 0314 Cell:778 689 1244 Skype:will.sheldon <http://skype.appno.net/?skype=will.sheldon&user=will> #300-152 West Hastings Vancouver, BC, V6B 1G8 Canada www.appnovation.com Click here to unsubscribe from further Appnovation communications. <CASLunsubscribe@appnovation.com?subject=Unsubscribe&body=I%27m+sorry+to+hear+that+you+wish+to+unsubscribe,+just+send+this+message+and+we%27ll+remove+you.>

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Number format of FAQ entries
by Christoph Zwerschke 01 Oct '14

01 Oct '14

I was wondering why the FAQ numbers in OTRS all start with "1000", and where this can be changed. Found that it is hard coded in FAQ.pm as SystemID (usually "10") + "00" + ItemID (serial number). Can anybody explain why the FAQ numbers are artificially enlarged that way? It really doesn't seem to make any sense to me, particularly not the hard coded "00". -- Christoph

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