Hi,
I'm trying to find out if it is possible to get a report on ticket resolution time given a schedule of 8x5.
This is very important for SLA with other companies.
Can you help me?
Best Regards.
----------------------------------------------------------------------------------------------
[image001]
Hugo Hidalgo Peñalver
Support System Engineer, EMEA Cloud CoC
Anabel Segura 7
28108 Alcobendas - Madrid (SPAIN)
Mo: +34 912032960
E-mail: hugo.hidalgo(a)emea.nec.com<mailto:hugo.hidalgo@emea.nec.com>
