March 2014 - otrs - OTRS mailing lists

Integrating opennms with otrs
by Livhuwani Tshisikule 07 Mar '14

07 Mar '14

Hi, I am new to otrs. I have just installed otrs 3.3.5 and it is working. I am getting the following errors when integrating it to opennms. TicketCreate: UserLogin, CustomerUserLogin or SessionID is required! Is it possible to add an Agent user on otrs.properties in the opennms? If it is not possible, I have created an Agent User with the same credentials as the SOAP User called opennms. How can I make otrs use the SOAP user credentials for UserLogin? Kind regards Livhu

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Pulling EC2 into General Catalog
by James Carroll 07 Mar '14

07 Mar '14

Hey everyone, Just wondering if anyone has ever tried to programmatically pull in a large number or machines/config items into OTRS. In particular I'm looking to scan and insert everything that we currently have running in our Amazon Cloud. Thanks, James -- __________________________________________________________________ The information contained in this email message and any attachment may be privileged, confidential, proprietary or otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.

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Show "last contact" instead of "ticket creation date"?
by Ralf Hildebrandt 05 Mar '14

05 Mar '14

Is it possible to show the time of the last contact instead of "ticket creation date"? Why? Users are responding to old, already closed tickets. These are then shown as "430 days" old, and the agent is panicking :) -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt(a)charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

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is there a way to add cc field in customer.pl
by Darshak Modi 03 Mar '14

03 Mar '14

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Lightbox for 3.3 is dead. Long live MIME-Viewer?
by Gerald Young 02 Mar '14

02 Mar '14

All, I was trying to figure out lightbox for OTRS 3.3 and couldn't embed the linking the same way as before. The new OTRS 3.3 obscures direct linking to attachments. On one side, this means Lightbox integration is broken (until I can find another integration option). But on the other side, it means I could play with the OTRS MIME-Viewer option and see if I could implement picture viewing that way, which worked (open picture in new tab) after using encode_base64.... Anyway, it's easier to implement than the lightbox way and will survive updates. I'd appreciate feedback (especially any security issues?). http://forums.otterhub.org/viewtopic.php?f=60&t=16302

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