March 2015 - otrs - OTRS mailing lists

Dynamic fields in statistics
by Paolo Mosconi 05 Mar '15

05 Mar '15

Hi, I created a new stat to show number of tickets by a dynamic field (request type) on X axis and status on Y axis. One of the dynamic field values is repeated twice in the report, i.e. there are two columns, and I would like to know why ... It might not be related, but the repeated value is the default one. I'm using OTRS 4.0.1. Any idea? Thanks Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) - ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosconi(a)actvalue.com<mailto:paolo.mosconi@actvalue.com> www.actvalue.com<http://www.actvalue.com/> www.my-ecommerce.it<http://www.my-ecommerce.it> www.virtualrecruiter.it<http://www.virtualrecruiter.it> www.wiffi.it<http://www.wiffi.it/>

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(no subject)
by Sergey Shumakher 04 Mar '15

04 Mar '15

HI! I installed OTRS4 and playing with the settings. I rename the group "admin". The next entry is not possible to get to the administration section. There is simply no links in the interface. If the URL directly dial an error "Message: No Permission to use this frontend module!" Search issued a decision to restore directly in the database UPDATE group_user SET permission_value = 1 WHERE user_id = 1 AND group_id = 2 AND permission_key = 'rw'; But I like in these tables have all the rights mysql> SELECT * FROM group_user; +---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ | User_id | group_id | permission_key | permission_value | create_time | create_by | change_time | change_by | +---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ | 1 | 1 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 1 | 2 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 1 | 3 | rw | 1 | 2015-02-19 08:06:39 | 1 | 2015-02-19 08:06:39 | 1 | | 2 | 1 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | | 2 | 2 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | | 2 | 3 | rw | 1 | 2015-02-19 10:30:53 | 1 | 2015-02-19 10:30:53 | 1 | +---------+----------+----------------+------------------+---------------------+-----------+---------------------+-----------+ Here are 2 of my User mysql> SELECT id, login FROM users; + ---- + ------- + | Id | login | + ---- + ------- + | 1 | admin | | 2 | ssv | + ---- + ------- + Where else to look?

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How to split a ticket
by claude 02 Mar '15

02 Mar '15

Hi, A customer send one message with the same email address and same subject than an 3 years old ticket. My config : PostmasterFollowUpSearchInBody : Yes PostmasterFollowUpSearchInReferences : Yes This new message was considered like a follow up. But in this case it's wrong. So, can I split this ticket ? and how ? Thanks and regards Claude

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