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April 2016

33 participants
32 discussions

Error while sending emails via OTRS
by Muhammad El-Sergani 04 Apr '16

04 Apr '16

Hello Everyone, We have OTRS 3.3.5 running over CentOS release 6.5 server, the system was running smoothly for a long time, but suddenly we are not able to send emails. We are getting the below error: Error Message: Impossible to send message to: msergani(a)gmail.com . Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Mar 31 14:41:11 2016 Message: Impossible to send message to: akamel(a)sygmatel.com . RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl Traceback (2056): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.5) Line: 2083 Module: Kernel::Modules::AgentTicketEmail::Run (OTRS 3.3.5) Line: 1291 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.5) Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 We are using Google Apps as our mail server with the below setup: SendmailModule == SMTPTLS SendmailModule::Host == smtp.gmail.com SendmailModule::Port == 465 We can ping, traceroute and telnet "smtp.gmail.com without any issues. Please let us know your thoughts. Thanks //M

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confused by column filters
by Juan Manuel Clavero Almirón 01 Apr '16

01 Apr '16

Hi all, I am slightly confused by the behaviour of some column filters in the TickerOverviewSmall outputs. By default, all column filters throw an AJAX request to get the list of possible values of the column between those of the tickets listed. But then Owner and Customer filter aparently ignore this list and show instead a user search. - What's the purpose of this behaviour? - Is there any config option to use the returned list and avoid this user search? Kind regards, Juan Clavero

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