August 2016 - otrs - OTRS mailing lists

Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC
by Julius Haake 03 Aug '16

03 Aug '16

Dear Never, thank you for the good hint, I just installed the template (without errors) - unfortunately it is not showing up in the admin menu :/ I did a refresh of my configuration though. BR Julius

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E-Mail-Ticket-Template -> "To"-Field and CC / BCC
by Julius Haake 03 Aug '16

03 Aug '16

Dear List, I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we need to send standardized E-Mails very often, submitting some data. I used the youtube vid from https://www.youtube.com/watch?v=1B8mZ9Ku_bA Creating the button for the template in "AgentTicketEmail.tt" and filling in the fields for Subject, Body, etc. is trivial, I am looking for a solution to prefill the fields for customer, CC and BCC. Does any1 know a way? Sniffing through source code, I already tried the obvious names like "ToCustomer", etc. My "code": # example template form for customizations <form action="[% Env("CGIHandle") %]" method="post" enctype="multipart/form-data" id="Template1"> <input type="hidden" name="Action" value="[% Env("Action") %]"/> <input type="hidden" name="Subaction" value="StoreNew"/> # <input type="hidden" name="ToCustomer" value="mail(a)mail.com"/> # <input type="hidden" name="CcCustomer" value="j.haake(a)kk-es.de"/> <input type="hidden" name="FormID" value="[% Data.FormID | html %]"/> <input type="hidden" name="ExpandCustomerName" value="2"/> <input type="hidden" name="Dest" value="16||Things"/> <input type="hidden" name="Subject" value="New Problem in section XX pipe YY"/> <input type="hidden" name="Body" value="you are *****ed"/> </form> It works fine, except for the Customer and CC-Fields :/ Any help is highly appreciated! BR Julius

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Customer frontend
by Mikey van der Worp 03 Aug '16

03 Aug '16

Hi all, I want to be able to create a user for the Customer Frontend, and assign it to a full queue. Without account codes or anything as some tickets are not able to be changed. Can somebody explain me how or send me a link? Best regards, Mikey van der Worp -- Mikey van der Worp<https://www.linkedin.com/profile/view?id=182619557> System Engineer Utelisys Communications B.V. Trinity Buildings Tower A, 7th floor Pietersbergweg 15 1105 BM Amsterdam M +31 (0) 62 942 2052 T +31 (0) 20 561 8010 F +31 (0) 20 561 8021 LinkedIn<https://www.linkedin.com/company/utelisys-communications-b.v./> - Facebook<https://www.facebook.com/utelisyscommunications> <http://www.utelisys.com/>www.utelisys.com<http://www.utelisys.com> – <https://www.utelisys.com/> https://www.utelisys.com/

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Upgrade query
by Cundall, Peter (PCUNDALL) 02 Aug '16

02 Aug '16

Good afternoon, I have recently been tasked with upgrading OTRS from a rather old version (3.1.11) to the latest version. I have access to the old server, plus I have stood up a brand new CentOS VM for the new installation. I cannot find any information online about performing such a large upgrade, and wondered whether anyone here could point me to a resource (or if not, could provide assistance). Thank you very much. Pete

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Creating a new role - Agent Management
by Willian Silva 01 Aug '16

01 Aug '16

Hi guys ! Is it possible to create a role that some agents would have a permission just to manage the agents, at Admin -> Agent Management ? Regards, Willian Silva.

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