October 2017 - otrs - OTRS mailing lists

OTRS + CRM Implementation
by Chris Watt 26 May '25

26 May '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

3 2

Agent Ticket Forward - Attachments
by Kristofer Pettijohn 21 Sep '18

21 Sep '18

When viewing an article and clicking "Forward" I noticed that attachments are not included. Is this by design, a bug, or is there an option to include the original attachments some how? It seems as though inline attachments are kept, but not others. I checked the AgentTicketForward SysConfig options, but do not see any settings for choosing whether or not attachments can be included. Thanks, Kris

2 1

Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora
by JAOUEN Egareg 16 Oct '17

16 Oct '17

Hi all, I have just updated my OTRS server from v5.0.10 to v5.0.23 on Fedora, using the RPM provided on the otrs.com website. All seem good... except I can't log into my OTRS system due to a 500 Internal Server Error on index.pl page. No problem on customer.pl page. Somebody had encountered the same issue ? Did you find a correction ? Thank you, Egareg JAOUEN

5 7

Update to OTRS 6
by Andrea Iannucci 13 Oct '17

13 Oct '17

Hi everyone, I am trying to perform an update to OTRS 6 from the latest OTRS 5 stable release but when I try to run the DB Update script I receive this error: Step 16 of 33: Add basic appointment notification for reminders ... [Thu Oct 12 11:42:25 2017] DBUpdate-to-6.pl: DBD::mysql::db do failed: Incorrect string value: '\xE2\x96\xA0</s...' for column 'text' at row 1 at /home/otrs/domains/support.crazynetwork.it/private_html/Kernel/System/DB.pm line 470. ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-00 Perl: 5.16.3 OS: linux Time: Thu Oct 12 11:42:25 2017 Message: Incorrect string value: '\xE2\x96\xA0</s...' for column 'text' at row 1, SQL: ' INSERT INTO notification_event_message (notification_id, subject, text, content_type, language) VALUES (?, ?, ?, ?, ?)' Traceback (16155): Module: Kernel::System::NotificationEvent::NotificationAdd Line: 404 Module: scripts::DBUpdateTo6::AddAppointmentCalendarNotification::Run Line: 162 Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157 Module: scripts::DBUpdateTo6::Run Line: 69 Module: ./DBUpdate-to-6.pl Line: 82 My system specs are: mysql Ver 15.1 Distrib 10.2.9-MariaDB, for Linux (x86_64) using readline 5.1 Server version: Apache/2.4.28 (Unix) nginx version: nginx/1.13.5 (As proxy to Apache) Does anyone can help me out with this? Thanks Best regards

3 5

Update to OTRS 6
by Andrea Iannucci 12 Oct '17

12 Oct '17

Hi everyone, I am trying to perform an update to OTRS 6 from the latest OTRS 5 stable release but when I try to run the DB Update script I receive this error: Step 16 of 33: Add basic appointment notification for reminders ... [Thu Oct 12 11:42:25 2017] DBUpdate-to-6.pl: DBD::mysql::db do failed: Incorrect string value: '\xE2\x96\xA0</s...' for column 'text' at row 1 at /home/otrs/domains/support.crazynetwork.it/private_html/Kernel/System/DB.pm line 470. ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-00 Perl: 5.16.3 OS: linux Time: Thu Oct 12 11:42:25 2017 Message: Incorrect string value: '\xE2\x96\xA0</s...' for column 'text' at row 1, SQL: ' INSERT INTO notification_event_message (notification_id, subject, text, content_type, language) VALUES (?, ?, ?, ?, ?)' Traceback (16155): Module: Kernel::System::NotificationEvent::NotificationAdd Line: 404 Module: scripts::DBUpdateTo6::AddAppointmentCalendarNotification::Run Line: 162 Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157 Module: scripts::DBUpdateTo6::Run Line: 69 Module: ./DBUpdate-to-6.pl Line: 82 My system specs are: mysql Ver 15.1 Distrib 10.2.9-MariaDB, for Linux (x86_64) using readline 5.1 Server version: Apache/2.4.28 (Unix) nginx version: nginx/1.13.5 (As proxy to Apache) Does anyone can help me out with this? Thanks Best regards -- Andrea Iannucci ---------------------- Managed Service Team Leader - Senior DevOps Engineer ---------------------- ---------------------------------------------------------------------------------------- (w) www.firstclarity.com (e) andrea.iannucci(a)firstclarity.com (t) +44 (0) 207 199 1500 ---------------------------------------------------------------------------------------- Please consider our enviroment before printing this E-Mail. Thank you. ---------------------------------------------------------------------------------------- This email and any files transmitted with it are confidential, and may be subject to legal privilege, and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error or think you may have done so, you may not peruse, use, disseminate, distribute or copy this message. Please notify the sender immediately and delete the original e-mail from your system. The views or opinions expressed are the author's own and may not reflect the views or opinions of First*Clarity. First Clarity Limited (05870648) is registered in England and Wales at 62-64 Baker Street, London, UK, W1U 7DF. ----------------------------------------------------------------------------------------

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mail is truncated / cut off
by Hinrich Aue 04 Oct '17

04 Oct '17

I just saw that the mail, the way OTRS shows it contains a ###########LinkHash-2############ after an FTP link. Soes anybody know where this is coming from? Hinrich Aue Sr. Software Engineer Kofax Development GmbH Wentzinger Strasse 19 79106 Freiburg Germany Tel: +49 761 452 69 57234 Fax: +49 761 452 69 58734 Hinrich.Aue(a)kofax.com blog<http://www.kofax.com/blog/> | twitter<https://twitter.com/Kofax> | linkedin<https://www.linkedin.com/company/kofax> | facebook<https://www.facebook.com/kofax.inc> | talent network<http://www.jobs.net/jobs/Kofax-Inc/join> ________________________________ This communication is only for the use of the intended recipient. It may contain confidential or proprietary information. If you are not the intended recipient or have received this communication in error, please notify the sender via phone and destroy this communication immediately. Kofax Development GmbH Sitz der Gesellschaft: Freiburg i. Brg. Registergericht: Amtsgericht Freiburg i.Br. Registernummer: HRB 7007 Gesch?ftsf?hrer: Bradford Weller, Christian Hefner, Daniel Geiger

2 1

mail is truncated / cut off
by Hinrich Aue 04 Oct '17

04 Oct '17

Hello, every now and then there are mails which are chopped at some point. They Are not longer than other mails. We are using Exchange IMAP. Can I find some kind of log for the email filter? Are there known issues with HTML mails? Hinrich Aue Sr. Software Engineer Kofax Development GmbH Wentzinger Strasse 19 79106 Freiburg Germany Tel: +49 761 452 69 57234 Fax: +49 761 452 69 58734 Hinrich.Aue(a)kofax.com blog<http://www.kofax.com/blog/> | twitter<https://twitter.com/Kofax> | linkedin<https://www.linkedin.com/company/kofax> | facebook<https://www.facebook.com/kofax.inc> | talent network<http://www.jobs.net/jobs/Kofax-Inc/join> ________________________________ This communication is only for the use of the intended recipient. It may contain confidential or proprietary information. If you are not the intended recipient or have received this communication in error, please notify the sender via phone and destroy this communication immediately. Kofax Development GmbH Sitz der Gesellschaft: Freiburg i. Brg. Registergericht: Amtsgericht Freiburg i.Br. Registernummer: HRB 7007 Gesch?ftsf?hrer: Bradford Weller, Christian Hefner, Daniel Geiger

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