August 2017 - otrs - OTRS mailing lists

Automatically load block content
by Santiago DIEZ 09 Aug '17

09 Aug '17

Hi, When reading an article in a ticket, I often see the message: To protect your privacy, remote content was blocked. ---Load blocked content.--- Can I disable this? Can I automatically load blocked content? Regards Santiago ------------------------- Santiago DIEZ Quark Systems & CAOBA 23 rue du Buisson Saint-Louis, 75010 Paris -------------------------

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Re: [otrs] Create two tickets from one mail
by Peter Sabbe 07 Aug '17

07 Aug '17

Hi Julius, Just thinking out loud: what is you created a notification to … the e-mail address linked to the def queue? Peter

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Create two tickets from one mail
by Franz Julius Albert 03 Aug '17

03 Aug '17

Hello, my question is also available under OtterHub - OTRS Community. I hope this do not count as double post. I would like to create two tickets from one mail. The mail contains a TO: abc(a)mydomain.com and a CC: def(a)mydomain.com header. Booth address exists as filters for different queues (using PostMaster::PreFilterModule) , The problem is that only one ticket is created for the "abc" queue. But I would like to have also another ticket in the "def" queue Fetching mails from two different mail accounts is no option. Maybe somebody has an advice? Thank you very much! Julius (OTRS Free 5.0.20)

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