February 2018 - otrs - OTRS mailing lists

Changing the design of notifications from mail
by Alexis HAUSER 22 Feb '18

22 Feb '18

Hi, Is there a way in OTRS to change the design of the notifications received by mail from OTRS system ? For example : by default, there is an Orange border in all mails, where is it possible to edit this color setting ? Best Regards Alexis

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Caanot send message to system address
by Gökhan Öner 09 Feb '18

09 Feb '18

Hi all, We have recently updated OTRS 5.0.26 from OTRS 4. After the update we have faced with a issue. When we try to send an e-mail to an address, a pop-up appears saying : *"This address is registered as system address and cannot be used" * if the address is registered as a queue address. I have googled it, searched at otterhub but found no answer. Is there a way to disable this feature or send e-mails to system addresses? Thanks in advance. *Gökhan Öner* Information Technology Sabancı University gokhanoner(a)sabanciuniv.edu <E%3Agokhanoner(a)sabanciuniv.edu>

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Which setting controls if notification emails are sent during an agent's vacation?
by Ralf Hildebrandt 05 Feb '18

05 Feb '18

Most recent version of OTRS5 here. Question: Which setting controls if notification emails are sent during an agent's vacation? Why am I asking: An agent is on vacation for 1 week, set vacation in OTRS for that period of time. But today, a ticket was assigned to him so he can look at it after his vacation. Still, he received a notification email. I expected to notitification to be sent for agents "on vacation". -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt(a)charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

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