July 2018 - otrs - OTRS mailing lists

Re: [otrs] Reply with empty body
by sysadmin.caos 10 Jul '18

10 Jul '18

Sorry, but I don't understand your answer... "Forward or Communication/New Email" are options in any configuration menu? > Message: 2 > Date: Tue, 3 Jul 2018 18:38:54 -0400 > From: Gerald Young <crythias(a)gmail.com> > To: "User questions and discussions about OTRS." <otrs(a)lists.otrs.org> > Subject: Re: [otrs] Reply with empty body > Message-ID: > <CAKk-oU+GKNqqZNby2ZsAd8wmgfzHvF_2R_LzxVBq_Ohe-T_ecQ(a)mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Forward or Communication/New Email might be of interest. >

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Stats graph
by Danny Josue Duran Calderon 09 Jul '18

09 Jul '18

Greetings! Is there a way to do a stats graph in the statistics module similar to the 7 days stats on dashboard? I would like to do this with some filter per queue if its possible.

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Reply with empty body
by Sysadmin CAOS 03 Jul '18

03 Jul '18

Hello, is there any way for configuring OTRS to reply a ticket with an email and, then, when "AgentTicketZoom" opens ticket, body appears empty, not with standard message and others appended messages? I always remove all "body mail" that appears in "AgentTicketZoom". Thanks.

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hash value in otrs.Console.pl
by carlos calvo 02 Jul '18

02 Jul '18

Hi! i am running OTRS 6.0.8 and trying to setting things up over the console utility, otrs.Console.pl I would like to configure a value in one of the parameters " Ticket::Frontend::AgentTicketCompose###DynamicField", but OTRS keeps complaining about the value type not being a hash. *Does anyone has an idea how to provide a hash value over this interface. I've tried several options but none did really worked out.* > [otrs@bss-otrs bin]$ perl ./otrs.Console.pl Admin::Config::Update > --setting-name Ticket::Frontend::AgentTicketCompose###DynamicField --value > "(AgentID => '1')" > Updating setting value... > ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: > linux Time: Sat Jun 30 00:50:06 2018 > * Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField > Effective value is not correct: Its not a hash!* > Traceback (31978): > Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483 > Module: Kernel::System::Console::Command::Admin::Config::Update::Run > Line: 170 > Module: (eval) Line: 461 > Module: Kernel::System::Console::BaseCommand::Execute Line: 454 > Module: Kernel::System::Console::InterfaceConsole::Run Line: 80 > Module: ./otrs.Console.pl Line: 38 > Error: Deployment failed! Br&Tx Carlos.

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