July 2019 - otrs - OTRS mailing lists

OTRS + CRM Implementation
by Chris Watt 03 Oct '25

03 Oct '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

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Can not open S/MIME encrypted E-Mails
by Matthias.Terlinde＠t-systems.com 10 Jul '19

10 Jul '19

Hey Kevin, I think we had this problem once, because we had an ACL issue. Make sure the otrs user and the www-data group have read access to it. Sometimes, _too many_ privileges can produce issues as well. Have you updated to 6.0.19 just recently and maybe copied the certificates with the root user? The otrs.SetPermissions.pl script sometimes misses not standard folder or I copied the certificates after that. Hope that helps. Kind regards, Matthias T-SYSTEMS INTERNATIONAL GMBH Telekom Security Matthias Terlinde Cyber Defense Operations Bonner Talweg 100 53113 Bonn +49 228 181-73771 (fixed) +49 160 3003113 (mobile) E-Mail: matthias.terlinde(a)t-systems.com Internet: www.t-systems.com Let's power higher performance Die gesetzlichen Pflichtangaben finden Sie unter: www.t-systems.com/pflichtangaben GROSSE VERÄNDERUNGEN FANGEN KLEIN AN - RESSOURCEN SCHONEN UND NICHT JEDE E-MAIL DRUCKEN. > Message: 4 > Date: Mon, 8 Jul 2019 14:13:08 +0200 > From: Kevin Dehmlow <kevind(a)uni-bremen.de> > To: otrs(a)lists.otrs.org > Subject: [otrs] Can not open S/MIME encrypted E-Mails > Message-ID: <9860aa20-52bd-0338-410f-699af493ad8b(a)uni-bremen.de> > Content-Type: text/plain; charset=utf-8; format=flowed > > Hi, > > we are using OTRS 6.0.19 on Ubuntu 18.04. > > We have currently the problem with S/MIME encrypted Mails. When an > encrypted E-Mail is sent to our OTRS, we can not open the ticket and the > correspondend Queue. > That means when we try to open the new ticket, the browser loads the site > till timeout. Also the server load gets up 10 times than on idle. > > Sending or receiving signed Mails works fine. > > I've tried a complete new installation with the default configuration. > On the Testinstallation receiving and decrypting S/MIME encrypted E-Mails is > working without problems. So the certificates seems to be ok (we do not use > self signed certificates). > > This is what I get from the apache2 log, when I try to open the Queue with > the ticket. > > > # /var/log/apache2/error.log > > [Mon Jul? 8 13:18:46 2019] -e: Deep recursion on subroutine > > "Kernel::System::EventHandler::EventHandler" at > > /opt/otrs/Kernel/System/Ticket/Article/Backend/MIMEBase.pm line 999. > > [Mon Jul? 8 13:18:46 2019] -e: Deep recursion on subroutine > > "Kernel::System::Ticket::Event::NotificationEvent::Run" at > > /opt/otrs/Kernel/System/EventHandler.pm line 223. > > [Mon Jul? 8 13:18:46 2019] -e: Deep recursion on subroutine > > "Kernel::System::TemplateGenerator::NotificationEvent" at > > /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 200. > > [Mon Jul? 8 13:18:46 2019] -e: Deep recursion on subroutine > > "Kernel::Output::HTML::Layout::Article::ArticleFields" at > > /opt/otrs/Kernel/System/TemplateGenerator.pm line 1001. > > [Mon Jul? 8 13:18:46 2019] -e: Deep recursion on subroutine > > "Kernel::Output::HTML::Article::MIMEBase::ArticleFields" at > > /opt/otrs/Kernel/Output/HTML/Layout/Article.pm line 66. > > [Mon Jul? 8 13:18:46 2019] -e: Deep recursion on subroutine > > "Kernel::Output::HTML::ArticleCheck::SMIME::Check" at > > /opt/otrs/Kernel/Output/HTML/Article/MIMEBase.pm line 140. > > [Mon Jul? 8 13:18:46 2019] -e: Deep recursion on subroutine > > "Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate" at > > /opt/otrs/Kernel/Output/HTML/ArticleCheck/SMIME.pm line 302. > > [Mon Jul? 8 13:20:08 2019] -e: Use of uninitialized value in > > concatenation (.) or string at > > /opt/otrs/Kernel/Modules/AgentTicketQueue.pm line 190. > > [Mon Jul? 8 13:20:42 2019] -e: Deep recursion on subroutine > > "Kernel::System::EventHandler::EventHandler" at > > /opt/otrs/Kernel/System/Ticket/Article/Backend/MIMEBase.pm line 999. > > [Mon Jul? 8 13:20:42 2019] -e: Deep recursion on subroutine > > "Kernel::System::Ticket::Event::NotificationEvent::Run" at > > /opt/otrs/Kernel/System/EventHandler.pm line 223. > > [Mon Jul? 8 13:20:42 2019] -e: Deep recursion on subroutine > > "Kernel::System::TemplateGenerator::NotificationEvent" at > > /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 200. > > [Mon Jul? 8 13:20:42 2019] -e: Deep recursion on subroutine > > "Kernel::Output::HTML::Layout::Article::ArticleFields" at > > /opt/otrs/Kernel/System/TemplateGenerator.pm line 1001. > > [Mon Jul? 8 13:20:42 2019] -e: Deep recursion on subroutine > > "Kernel::Output::HTML::Article::MIMEBase::ArticleFields" at > > /opt/otrs/Kernel/Output/HTML/Layout/Article.pm line 66. > > [Mon Jul? 8 13:20:42 2019] -e: Deep recursion on subroutine > > "Kernel::Output::HTML::ArticleCheck::SMIME::Check" at > > /opt/otrs/Kernel/Output/HTML/Article/MIMEBase.pm line 140. > > [Mon Jul? 8 13:20:42 2019] -e: Deep recursion on subroutine > > "Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate" at > > /opt/otrs/Kernel/Output/HTML/ArticleCheck/SMIME.pm line 302. > > The logs from otrs are in this case not very helpful. > > This what I get from the apache2 log, when I delete the ticket with a > GenericAgent-Job. > > # /var/log/apache2/error.log > > Mon Jul? 8 13:36:44 2019] -e: DBD::mysql::db do failed: Cannot add or > > update a child row: a foreign key constraint fails > > (`otrs`.`article_data_mime_attachment`, CONSTRAINT > > `FK_article_data_mime_attachment_article_id_id` FOREIGN KEY > > (`article_id`) REFERENCES `article` (`id`)) at > > /opt/otrs/Kernel/System/DB.pm line 469. > > ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Mon Jul 8 13:36:44 > > 2019 > > > > ?Message: Cannot add or update a child row: a foreign key constraint > > fails (`otrs`.`article_data_mime_attachment`, CONSTRAINT > > `FK_article_data_mime_attachment_article_id_id` FOREIGN KEY > > (`article_id`) REFERENCES `article` (`id`)), SQL: ' > > ??????????? INSERT INTO article_data_mime_attachment (article_id, > > filename, content_type, content_size, ??????????????? content, > > content_id, content_alternative, disposition, create_time, create_by, > > ??????????????? change_time, change_by) ??????????? VALUES (?, ?, ?, > > ?, ?, ?, ?, ?, '2019-07-08 13:36:44', ?, > > '2019-07-08 13:36:44', ?)' > > > > ?RemoteAddress: x.x.x.x > > ?RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=43048 > > > > ?Traceback (806): > > ?? Module: > > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleStorageDB:: > > ArticleWriteAttachment > > Line: 262 > > ?? Module: > > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleWriteAttach > > ment > > Line: 1135 > > ?? Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 318 > > ?? Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > > Line: 140 > > ?? Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: > > 66 ?? Module: Kernel::System::TemplateGenerator::NotificationEvent > > Line: 1001 ?? Module: > > Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 ?? > > Module: Kernel::System::EventHandler::EventHandler Line: 223 ?? Module: > > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > > Line: 999 > > ?? Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 302 > > ?? Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > > Line: 140 > > ?? Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: > > 66 ?? Module: Kernel::System::TemplateGenerator::NotificationEvent > > Line: 1001 ?? Module: > > Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 ?? > > Module: Kernel::System::EventHandler::EventHandler Line: 223 ?? Module: > > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > > Line: 999 > > ?? Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 302 > > ?? Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > > Line: 140 > > ?? Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: > > 66 ?? Module: Kernel::System::TemplateGenerator::NotificationEvent > > Line: 1001 ?? Module: > > Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 ?? > > Module: Kernel::System::EventHandler::EventHandler Line: 223 ?? Module: > > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > > Line: 999 > > ?? Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 302 > > ?? Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > > Line: 140 > > ?? Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: > > 66 ?? Module: Kernel::System::TemplateGenerator::NotificationEvent > > Line: 1001 ?? Module: > > Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 ?? > > Module: Kernel::System::EventHandler::EventHandler Line: 223 ?? Module: > > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > > Line: 999 > > Have someone an idea how to fix this? > > Thanks in advance. > > Kind regards > > Kevin D > > > > > ------------------------------ > > Subject: Digest Footer > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > > ------------------------------ > > End of otrs Digest, Vol 130, Issue 1 > ************************************

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OTRS Wallboard?
by Nick Bright 09 Jul '19

09 Jul '19

Is there a wallboard module available that would work with OTRS 3.3 to use with a wallboard to show queue status? Preferably something that would use a URL key for authorization, rather than having to enter credentials. Similar to how one might use a PBX wallboard to show call queue status, we'd like to show ticket queue status. Thanks, -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - -----------------------------------------------

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Re: [otrs] OTRS Wallboard?
by Matthias.Terlinde＠t-systems.com 09 Jul '19

09 Jul '19

Hey Nick, I agree with William. Get to major release 6 first. We use for this purpose the OTRS dashboard and made some customized statistics and automatic dashboard generation every minute. Since we don't want to bother with logins, we use the BasicAuth module of OTRS and do certificate client authentication at the Apache2 server. Kind regards, Matthias T-SYSTEMS INTERNATIONAL GMBH Telekom Security Matthias Terlinde Cyber Defense Operations Bonner Talweg 100 53113 Bonn +49 228 181-73771 (fixed) +49 160 3003113 (mobile) E-Mail: matthias.terlinde(a)t-systems.com Internet: www.t-systems.com Let's power higher performance Die gesetzlichen Pflichtangaben finden Sie unter: www.t-systems.com/pflichtangaben GROSSE VERÄNDERUNGEN FANGEN KLEIN AN - RESSOURCEN SCHONEN UND NICHT JEDE E-MAIL DRUCKEN. > > Message: 2 > Date: Mon, 8 Jul 2019 11:58:20 -0500 > From: Nick Bright <nick.bright(a)valnet.net> > To: otrs(a)lists.otrs.org > Subject: [otrs] OTRS Wallboard? > Message-ID: <2aa613fb-5126-0836-a12c-647080776162(a)valnet.net> > Content-Type: text/plain; charset=utf-8; format=flowed > > Is there a wallboard module available that would work with OTRS 3.3 to use > with a wallboard to show queue status? Preferably something that would > use a URL key for authorization, rather than having to enter credentials. > > Similar to how one might use a PBX wallboard to show call queue status, we'd > like to show ticket queue status. > > Thanks, > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > > > ------------------------------ > > Message: 3 > Date: Mon, 08 Jul 2019 19:18:52 +0200 > From: "William Edwards" <wedwards(a)cyberfusion.nl> > To: "User questions and discussions about OTRS." <otrs(a)lists.otrs.org> > Subject: Re: [otrs] OTRS Wallboard? > Message-ID: <c9223d32dfb173f6e5c9625d238f4ca9(a)cyberfusion.nl> > Content-Type: text/plain; charset=UTF-8 > > > Upgrade OTRS first... > > > > > > Met vriendelijke groet, with kind regards, > William Edwards > Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties > > W. https://www.cyberfusion.nl/ > E. wedwards(a)cyberfusion.nl > T. 040 - 711 44 96 > ? > ----- Original Message ----- > From: Nick Bright (nick.bright(a)valnet.net) > Date: 07/08/19 18:59 > To: otrs(a)lists.otrs.org > Subject: [otrs] OTRS Wallboard? > > Is there a wallboard module available that would work with OTRS 3.3 to > use with a wallboard to show queue status? Preferably something that > would use a URL key for authorization, rather than having to enter > credentials. > > Similar to how one might use a PBX wallboard to show call queue status, > we'd like to show ticket queue status. > > Thanks, > > -- > ----------------------------------------------- > - ?Nick Bright ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- > - ?Vice President of Technology ? ? ? ? ? ? ? - > - ?Valnet -=- We Connect You -=- ? ? ? ? ? ? ?- > - ?Tel 888-332-1616 x 315 / Fax 620-331-0789 ?- > - ?Web http://www.valnet.net/ ? ? ? ? ? ? ? ? - > ----------------------------------------------- > - Are your files safe? ? ? ? ? ? ? ? ? ? ? ? ?- > - Valnet Vault - Secure Cloud Backup ? ? ? ? ?- > - More information & 30 day free trial at ? ? - > - http://www.valnet.net/services/valnet-vault - > -----------------------------------------------

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Can not open S/MIME encrypted E-Mails
by Kevin Dehmlow 08 Jul '19

08 Jul '19

Hi, we are using OTRS 6.0.19 on Ubuntu 18.04. We have currently the problem with S/MIME encrypted Mails. When an encrypted E-Mail is sent to our OTRS, we can not open the ticket and the correspondend Queue. That means when we try to open the new ticket, the browser loads the site till timeout. Also the server load gets up 10 times than on idle. Sending or receiving signed Mails works fine. I've tried a complete new installation with the default configuration. On the Testinstallation receiving and decrypting S/MIME encrypted E-Mails is working without problems. So the certificates seems to be ok (we do not use self signed certificates). This is what I get from the apache2 log, when I try to open the Queue with the ticket. > # /var/log/apache2/error.log > [Mon Jul 8 13:18:46 2019] -e: Deep recursion on subroutine > "Kernel::System::EventHandler::EventHandler" at > /opt/otrs/Kernel/System/Ticket/Article/Backend/MIMEBase.pm line 999. > [Mon Jul 8 13:18:46 2019] -e: Deep recursion on subroutine > "Kernel::System::Ticket::Event::NotificationEvent::Run" at > /opt/otrs/Kernel/System/EventHandler.pm line 223. > [Mon Jul 8 13:18:46 2019] -e: Deep recursion on subroutine > "Kernel::System::TemplateGenerator::NotificationEvent" at > /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 200. > [Mon Jul 8 13:18:46 2019] -e: Deep recursion on subroutine > "Kernel::Output::HTML::Layout::Article::ArticleFields" at > /opt/otrs/Kernel/System/TemplateGenerator.pm line 1001. > [Mon Jul 8 13:18:46 2019] -e: Deep recursion on subroutine > "Kernel::Output::HTML::Article::MIMEBase::ArticleFields" at > /opt/otrs/Kernel/Output/HTML/Layout/Article.pm line 66. > [Mon Jul 8 13:18:46 2019] -e: Deep recursion on subroutine > "Kernel::Output::HTML::ArticleCheck::SMIME::Check" at > /opt/otrs/Kernel/Output/HTML/Article/MIMEBase.pm line 140. > [Mon Jul 8 13:18:46 2019] -e: Deep recursion on subroutine > "Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate" at > /opt/otrs/Kernel/Output/HTML/ArticleCheck/SMIME.pm line 302. > [Mon Jul 8 13:20:08 2019] -e: Use of uninitialized value in > concatenation (.) or string at > /opt/otrs/Kernel/Modules/AgentTicketQueue.pm line 190. > [Mon Jul 8 13:20:42 2019] -e: Deep recursion on subroutine > "Kernel::System::EventHandler::EventHandler" at > /opt/otrs/Kernel/System/Ticket/Article/Backend/MIMEBase.pm line 999. > [Mon Jul 8 13:20:42 2019] -e: Deep recursion on subroutine > "Kernel::System::Ticket::Event::NotificationEvent::Run" at > /opt/otrs/Kernel/System/EventHandler.pm line 223. > [Mon Jul 8 13:20:42 2019] -e: Deep recursion on subroutine > "Kernel::System::TemplateGenerator::NotificationEvent" at > /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm line 200. > [Mon Jul 8 13:20:42 2019] -e: Deep recursion on subroutine > "Kernel::Output::HTML::Layout::Article::ArticleFields" at > /opt/otrs/Kernel/System/TemplateGenerator.pm line 1001. > [Mon Jul 8 13:20:42 2019] -e: Deep recursion on subroutine > "Kernel::Output::HTML::Article::MIMEBase::ArticleFields" at > /opt/otrs/Kernel/Output/HTML/Layout/Article.pm line 66. > [Mon Jul 8 13:20:42 2019] -e: Deep recursion on subroutine > "Kernel::Output::HTML::ArticleCheck::SMIME::Check" at > /opt/otrs/Kernel/Output/HTML/Article/MIMEBase.pm line 140. > [Mon Jul 8 13:20:42 2019] -e: Deep recursion on subroutine > "Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate" at > /opt/otrs/Kernel/Output/HTML/ArticleCheck/SMIME.pm line 302. The logs from otrs are in this case not very helpful. This what I get from the apache2 log, when I delete the ticket with a GenericAgent-Job. # /var/log/apache2/error.log > Mon Jul 8 13:36:44 2019] -e: DBD::mysql::db do failed: Cannot add or > update a child row: a foreign key constraint fails > (`otrs`.`article_data_mime_attachment`, CONSTRAINT > `FK_article_data_mime_attachment_article_id_id` FOREIGN KEY > (`article_id`) REFERENCES `article` (`id`)) at > /opt/otrs/Kernel/System/DB.pm line 469. > ERROR: OTRS-CGI-10 Perl: 5.26.1 OS: linux Time: Mon Jul 8 13:36:44 2019 > > Message: Cannot add or update a child row: a foreign key constraint > fails (`otrs`.`article_data_mime_attachment`, CONSTRAINT > `FK_article_data_mime_attachment_article_id_id` FOREIGN KEY > (`article_id`) REFERENCES `article` (`id`)), SQL: ' > INSERT INTO article_data_mime_attachment (article_id, > filename, content_type, content_size, > content, content_id, content_alternative, disposition, > create_time, create_by, > change_time, change_by) > VALUES (?, ?, ?, ?, ?, ?, ?, ?, '2019-07-08 13:36:44', ?, > '2019-07-08 13:36:44', ?)' > > RemoteAddress: x.x.x.x > RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=43048 > > Traceback (806): > Module: > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleStorageDB::ArticleWriteAttachment > Line: 262 > Module: > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleWriteAttachment > Line: 1135 > Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 318 > Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > Line: 140 > Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: 66 > Module: Kernel::System::TemplateGenerator::NotificationEvent Line: 1001 > Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 > Module: Kernel::System::EventHandler::EventHandler Line: 223 > Module: > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > Line: 999 > Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 302 > Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > Line: 140 > Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: 66 > Module: Kernel::System::TemplateGenerator::NotificationEvent Line: 1001 > Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 > Module: Kernel::System::EventHandler::EventHandler Line: 223 > Module: > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > Line: 999 > Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 302 > Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > Line: 140 > Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: 66 > Module: Kernel::System::TemplateGenerator::NotificationEvent Line: 1001 > Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 > Module: Kernel::System::EventHandler::EventHandler Line: 223 > Module: > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > Line: 999 > Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 302 > Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields > Line: 140 > Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: 66 > Module: Kernel::System::TemplateGenerator::NotificationEvent Line: 1001 > Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 200 > Module: Kernel::System::EventHandler::EventHandler Line: 223 > Module: > Kernel::System::Ticket::Article::Backend::MIMEBase::ArticleUpdate > Line: 999 Have someone an idea how to fix this? Thanks in advance. Kind regards Kevin D

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