January 2021 - otrs - OTRS mailing lists

OTRS + CRM Implementation
by Chris Watt 26 May '25

26 May '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

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Otrs Community edition is formally dead?
by Matteo Sgalaberni 06 Jul '21

06 Jul '21

Hello, Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported. https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released? Thanks Matteo

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Re: [otrs] RES: Otrs Community edition is formally dead?
by Ohliger, Christoph 03 Feb '21

03 Feb '21

YES and NO have a look at Znuny, great company with one of the delelopers of OTRS https://github.com/znuny/Znuny Christoph Von: otrs <otrs-bounces(a)lists.otrs.org> im Auftrag von Edson Richter <edsonrichter(a)hotmail.com> Antworten an: "User questions and discussions about OTRS." <otrs(a)lists.otrs.org> Datum: Donnerstag, 28. Januar 2021 um 02:28 An: Matteo Sgalaberni <sgala(a)sgala.com>, "User questions and discussions about OTRS." <otrs(a)lists.otrs.org> Betreff: [otrs] RES: Otrs Community edition is formally dead? Hi! Disclaimer: I’ve no relation to OTRS company, not as employee, not as customer – only as OTRS 5.x community edition user. All I’ve is informal talks with sales person, and I suppose it cannot be considered “oficial company communication”. Consider all below as mine personal perspective only. I’ve been in touch with OTRS representatives at Brazil, and sales person mentioned that as OTRS eventually would not have community version anymore, and because of that, many companies are considering to subscritbe OTRS 8 to get “all new features” and be safe, of course. In my research, I’ve found that dolar-per-feature in OTRS 8 is high and would require an evalutation of the competitors – found it being as expensive, or even more expensive, compared with products with same level of service for ticket system, and additional tools integrated, like communication tools (SIP, WhatsApp, Telegram, Facebook, etc), project management, CRM, among others. Our company will probably keep OTRS 5.x as readonly repository for historic data/internal use, and in next few months choose subscribing either OTRS 8 or another tool. I do respect OTRS’s company work, and keeping community version is their decision after all. Let’s see. Regards, Edson Enviado do Email para Windows 10 De: Matteo Sgalaberni Enviado:terça-feira, 19 de janeiro de 2021 07:21 Para: otrs Assunto: [otrs] Otrs Community edition is formally dead? Hello, Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported. https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released? Thanks Matteo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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Mail transformed to "Blocked" ticket
by Gestió Servidors 18 Jan '21

18 Jan '21

Hello, I have received an email in my OTRS that, I don't know why, OTRS has queued to "blocked" queue, so I haven't seen this new ticket in my Dashboard. Why has it happened? Thanks. -- [cid:image001.jpg@01D6ED83.FBF53C60]<http://www.uab.cat/> Daniel Ruiz Molina Tècnic Mitjà Informàtic Arquitectura de Computadors i Sistemes Operatius Escola d'Enginyeria Edifici Q - Despatx QC/3052 - Carrer de les Sitges Campus de la UAB · 08193 Bellaterra (Cerdanyola del Vallès) · Barcelona · Spain +34 581 35 44 www.uab.cat<http://www.uab.cat> Daniel Ruiz at UAB<https://tinyurl.com/yd95zb8j> [cid:image002.jpg@01D6ED83.FBF53C60]<www.linkedin.com/in/daniel-ruiz-molina-50a83b27> Aquest missatge s'adreça exclusivament a la persona destinatària i pot contenir informació privada o confidencial. Si l'heu rebut per error, comuniqueu-nos-ho i destruïu-lo, i tingueu present que no teniu autorització per fer-ne cap ús. Abans d'imprimir aquest missatge penseu en el medi ambient.

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