February 2021 - otrs - OTRS mailing lists

OTRS + CRM Implementation
by Chris Watt 26 May '25

26 May '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

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Otrs Community edition is formally dead?
by Matteo Sgalaberni 06 Jul '21

06 Jul '21

Hello, Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported. https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released? Thanks Matteo

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None
by None 07 Feb '21

07 Feb '21

users can find most commonly asked questions. It will then also possible with the first request that even a manual question can be entered. If the manual question contains the keywords of the answer, this answer can be shown.... anybody interested? Hans Bakker, OTRS ondersteuning in het Nederlands. http://otrs.nl

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None
by None 07 Feb '21

07 Feb '21

forged))=0A= by basecamp1.servercamp.de (8.12.7/8.12.7/SuSE Linux 0.6) with ESMTP id = h6NDaGqr025785=0A= for <support(a)antserver.de>; Wed, 23 Jul 2003 15:36:26 +0200=0A= Reply-To: <a.loithaler(a)antserver.de>=0A= From: "Antserver GbR | A.Loithaler" <a.loithaler(a)antserver.de>=0A= To: <support(a)antserver.de>=0A= Subject: test=0A= Date: Wed, 23 Jul 2003 15:36:09 +0200=0A= Organization: Antserver GbR=0A= Message-ID: <001f01c3511f$63e628d0$c700a8c0@laptop>=0A= MIME-Version: 1.0=0A= Content-Type: multipart/alternative;=0A= boundary=3D"----=3D_NextPart_000_0020_01C35130.276EF8D0"=0A= X-Priority: 3 (Normal)=0A= X-MSMail-Priority: Normal=0A= X-Mailer: Microsoft Outlook, Build 10.0.2627=0A= X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000=0A= Importance: Normal=0A= =0A= This is a multi-part message in MIME format.=0A= =0A= ------=3D_NextPart_000_0020_01C35130.276EF8D0=0A= Content-Type: text/plain;=0A= charset=3D"us-ascii"=0A= Content-Transfer-Encoding: 7bit=0A= =0A= test=0A= =0A= ------------=0A= Antserver GbR=0A= http://www.antserver.de=0A= =0A= Service: 01805 - 55488288=0A= Fax: 08031 - 409325=0A= =0A= =0A= =0A= =0A= ------=3D_NextPart_000_0020_01C35130.276EF8D0=0A= Content-Type: text/html;=0A= charset=3D"us-ascii"=0A= Content-Transfer-Encoding: quoted-printable=0A= =0A= <html xmlns:o=3D3D"urn:schemas-microsoft-com:office:office" =3D=0A= xmlns:w=3D3D"urn:schemas-microsoft-com:office:word" =3D=0A= xmlns=3D3D"http://www.w3.org/TR/REC-html40">=0A= =0A= <head>=0A= <META HTTP-EQUIV=3D3D"Content-Type" CONTENT=3D3D"text/html; =3D=0A= charset=3D3Dus-ascii">=0A= =0A= =0A= <meta name=3D3DProgId content=3D3DWord.Document>=0A= <meta name=3D3DGenerator content=3D3D"Microsoft Word 10">=0A= <meta name=3D3DOriginator content=3D3D"Microsoft Word 10">=0A= <link rel=3D3DFile-List href=3D3D"cid:filelist.xml@01C35130.23BD1460">=0A= =0A= <style>=0A= =0A= </style>=0A= =0A= </head>=0A= =0A= <body lang=3D3DDE link=3D3Dblue vlink=3D3Dpurple =3D=0A= style=3D3D'tab-interval:35.4pt'>=0A= =0A= <div class=3D3DSection1>=0A= =0A= test<o:p></o:p><= =3D=0A= /font>=0A= =0A= <o:p> </o:p></span= =3D=0A= >=0A= =0A= ------= =3D=0A= ------<span=0A= lang=3D3DEN-GB =3D=0A= style=3D3D'mso-ansi-language:EN-GB;mso-no-proof:yes'><o:p></o:p></= p>=3D=0A= =0A= =0A= Antser= =3D=0A= ver=0A= GbR<o:p></o:p>=0A= =0A= http:/= =3D=0A= /www.antserver.de<span=0A= lang=3D3DEN-GB =3D=0A= style=3D3D'mso-ansi-language:EN-GB;mso-no-proof:yes'><o:p></o:p></= p>=3D=0A= =0A= =0A= &nb= sp=3D=0A= ;<o:p></o:p>=0A= =0A= Service: 01805 - =3D=0A= 55488288<span=0A= style=3D3D'mso-no-proof:yes'><o:p></o:p>=0A= =0A= Fax: 08031 - =3D=0A= 409325<span=0A= style=3D3D'mso-no-proof:yes'><o:p></o:p>=0A= =0A=  <o:p></o:p>=0A= =0A= <o:p> </o:p>=0A= =0A= <o:p> </o:p>=0A= =0A= </div>=0A= =0A= </body>=0A= =0A= </html>=0A= =0A= ------=3D_NextPart_000_0020_01C35130.276EF8D0--=0A= =0A= =0A= ------=_NextPart_000_0049_01C35160.01F77250--

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None
by None 07 Feb '21

07 Feb '21

To root(a)localhost.arzt-seite.info Date Wed, 5 Mar 2003 20:35:01 +0100 (CET) Subject Cron <otrs@schmerz> $HOME/bin/UnlockTickets.pl --timeout >> /dev/null Using an array as a reference is deprecated at /usr/lib/perl5/site_perl/5.8.0/Date/Format.pm line 88. Using an array as a reference is deprecated at /usr/lib/perl5/site_perl/5.8.0/Date/Format.pm line 217. -- Mit freundlichen Grüssen Wilfried Gödert Tel: +49 (0) 175 9 628 128 mailto:info@gotodoc.de http://www.gotodoc.de http://www.aerzte-seite.de

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None
by None 07 Feb '21

07 Feb '21

request) How do I change otrs to look in /var/spool/mail? greetz Hans -- email: hans(a)jiffie.nl Mijn eigen honden: http://www.jiffie.nl/own_dogs 1:00pm up 2 days, 22:47, 2 users, load average: 1.09, 1.08, 1.12

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None
by None 07 Feb '21

07 Feb '21

This is pmtools -- a suite of small programs to help manage modules. The names are totally preliminary, and in fact, so is the code. We follow the "keep it small" notion of many tiny tools each doing one thing well, eschewing giant megatools with millions of options. pmpath - show the module's full path pmvers - get a module version number pmdesc - get a module description pmall - get all installed modules pmdesc descriptions pmdirs - print the perl module path, newline separated plxload - show what files a given program loads at compile time pmload - show what files a given module loads at compile time pmexp - show a module's exports pminst - find what's installed pmeth - list a class's methods, recursively pmls - long list the module path pmcat - cat the module source through your pager pman - show the module's pod docs pmfunc - show a function source code from a module podgrep - grep in pods of a file pfcat - show pods from perlfunc podtoc - list table of contents of a podpage podpath - show full path of pod file pods - list all standard pods and module pods sitepods - list only pods in site_perl directories basepods - list only normal "man-page" style pods faqpods - list only faq pods modpods - all module pods, including site_perl ones stdpods - list standard pods, not site_perl ones ---- For example with pminst, You can get EXACT list of installed Modules. Ah, btw. David Krcek and Me managed to install otrs-beta on FreeBSD 4.7-Stable + Apache + Mysql + Perl... Some fine tuning needed but systems are alredy online and productive :) thx for this exepctional prog :) regards Thomas W. Horna -----Originalnachricht----- Von: Martin Edenhofer An: otrs(a)otrs.org Gesendet: 05.12.02 19:17 Betreff: Re: [otrs] Internal server error at Agent compose 'empty answer' On Thu, Dec 05, 2002 at 08:36:13AM -0800, Matt Kirk wrote: > This shouldn't be a problem. Cobalt user management may add new groups, but > I don't think it will modify existing ones. It is worth testing however. I think the same. Anyway, if you run in trouble, move to the database storage solution. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

1 0

None
by None 07 Feb '21

07 Feb '21

This is pmtools -- a suite of small programs to help manage modules. The names are totally preliminary, and in fact, so is the code. We follow the "keep it small" notion of many tiny tools each doing one thing well, eschewing giant megatools with millions of options. pmpath - show the module's full path pmvers - get a module version number pmdesc - get a module description pmall - get all installed modules pmdesc descriptions pmdirs - print the perl module path, newline separated plxload - show what files a given program loads at compile time pmload - show what files a given module loads at compile time pmexp - show a module's exports pminst - find what's installed pmeth - list a class's methods, recursively pmls - long list the module path pmcat - cat the module source through your pager pman - show the module's pod docs pmfunc - show a function source code from a module podgrep - grep in pods of a file pfcat - show pods from perlfunc podtoc - list table of contents of a podpage podpath - show full path of pod file pods - list all standard pods and module pods sitepods - list only pods in site_perl directories basepods - list only normal "man-page" style pods faqpods - list only faq pods modpods - all module pods, including site_perl ones stdpods - list standard pods, not site_perl ones ---- For example with pminst, You can get EXACT list of installed Modules. Ah, btw. David Krcek and Me managed to install otrs-beta on FreeBSD 4.7-Stable + Apache + Mysql + Perl... Some fine tuning needed but systems are alredy online and productive :) thx for this exepctional prog :) regards Thomas W. Horna -----Originalnachricht----- Von: Martin Edenhofer An: otrs(a)otrs.org Gesendet: 05.12.02 19:17 Betreff: Re: [otrs] Internal server error at Agent compose 'empty answer' On Thu, Dec 05, 2002 at 08:36:13AM -0800, Matt Kirk wrote: > This shouldn't be a problem. Cobalt user management may add new groups, but > I don't think it will modify existing ones. It is worth testing however. I think the same. Anyway, if you run in trouble, move to the database storage solution. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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None
by None 07 Feb '21

07 Feb '21

version of procmail no longer need lock files?? I'm not sure if this is the case or not, but the posting seemed to imply to use procmail recipes without creating a lockfile, i.e.: :0 | $SYS_HOME/bin/PostMaster.pl instead of :0 : | $SYS_HOME/bin/PostMaster.pl Has anyone had any similar behavior, and could this be dangerous to do ?? This is probably a Procmail question, but in the context of using OTRS. Thanks, -Eddie

1 0

None
by None 07 Feb '21

07 Feb '21

g8O8LqP12108=0A= for otrs; Tue, 24 Sep 2002 10:21:52 +0200=0A= Received: from mailhost.forcont.de [192.168.10.10]=0A= by localhost with POP3 (fetchmail-5.9.0)=0A= for otrs@localhost (single-drop); Tue, 24 Sep 2002 10:21:51 +0200 = (CEST)=0A= Received: by mailhost =0A= id <01C263A3.6850CCA0@mailhost>; Tue, 24 Sep 2002 10:21:40 +0200=0A= Message-ID: <E3B40F0268A4D5119E17005004879C0D09C209@mailhost>=0A= From: =3D?iso-8859-1?Q?Ralph_M=3DFCller?=3D = <ralph.mueller(a)forcont.de>=0A= To: TestRalph <TestRalph(a)forcont.de>=0A= Subject: = =3D?iso-8859-1?Q?AW=3D3A_=3D5BTicket=3D23=3D3A_1010136=3D5D_Re=3D3A_=3DD= Cberal?=3D=0A= =3D?iso-8859-1?Q?l_Probleme=3D21?=3D=0A= Date: Tue, 24 Sep 2002 10:21:40 +0200=0A= MIME-Version: 1.0=0A= Content-Type: text/plain;=0A= charset=3D"iso-8859-1"=0A= Content-Transfer-Encoding: 8bit=0A= X-MIME-Autoconverted: from quoted-printable to 8bit by = otrshost.forcont.de id g8O8LqP12108=0A= X-OTRS-TicketKey1: Telefon=0A= X-OTRS-TicketValue1: 0341 48503 0=0A= X-OTRS-Queue: Support=0A= =0A= was heisst hier ruhig bleiben!=0A= Schnelle Hilfe bitte!=0A= =0A= Tschoe=0A= =0A= -----Urspr=FCngliche Nachricht-----=0A= Von: Support [mailto:testralph@forcont.de]=0A= Gesendet: Dienstag, 24. September 2002 10:21=0A= An: Ralph M=FCller=0A= Betreff: [Ticket#: 1010136] Re: =DCberall Probleme!=0A= =0A= =0A= Sehr geehrter Ralph M=FCller,=0A= =0A= bitte bleiben Sie ruhig und schildern sie uns Ihre Probleme.=0A= =0A= MfG=0A= RM=0A= =0A= Ralph M=FCller <ralph.mueller(a)forcont.de> schrieb:=0A= =0A= > Es gibt nur noch Probleme!=0A= > =0A= > =0A= > =0A= =0A= Sehr geehrte Damen und Herren,=0A= =0A= =0A= =0A= Mit freundlichen Gr=FC=DFen=0A= =0A= Ralph M=FCller=0A= =0A= =0A= Ihr OTRS Team=0A= =0A= -- =0A= Ralph Mueller =0A= --=0A= =0A= ------_=_NextPart_000_01C263AE.037258C0 Content-Type: text/plain; name="545.txt" Content-Transfer-Encoding: quoted-printable Content-Disposition: attachment; filename="545.txt" From: Support <testralph(a)forcont.de>=0A= To: Ralph M=FCller <ralph.mueller(a)forcont.de>=0A= Subject: [Ticket#: 1010136] Re: =DCberall Probleme!=0A= In-Reply-To: <E3B40F0268A4D5119E17005004879C0D09C208@mailhost>=0A= Message-ID: <1032855663.374940.777617648.134.2(a)yourhost.example.com>=0A= X-Mailer: Open-Ticket-Request-System Mail Service (1.11)=0A= X-Powered-By: OpenTRS (http://otrs.org/)=0A= X-OTRS-Loop: testralph(a)forcont.de=0A= Content-Type: text/plain; charset=3Diso-8859-1=0A= Content-Transfer-Encoding: 8BIT=0A= Mime-Version: 1.0=0A= =0A= Sehr geehrter Ralph M=FCller,=0A= =0A= bitte bleiben Sie ruhig und schildern sie uns Ihre Probleme.=0A= =0A= MfG=0A= RM=0A= =0A= Ralph M=FCller <ralph.mueller(a)forcont.de> schrieb:=0A= =0A= > Es gibt nur noch Probleme!=0A= > =0A= > =0A= > =0A= > =0A= =0A= Sehr geehrte Damen und Herren,=0A= =0A= =0A= =0A= Mit freundlichen Gr=FC=DFen=0A= =0A= Ralph M=FCller=0A= =0A= =0A= Ihr OTRS Team=0A= =0A= -- =0A= Ralph Mueller =0A= --=0A= =0A= ------_=_NextPart_000_01C263AE.037258C0--

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