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May 2021

2 discussions

OTRS + CRM Implementation
by Chris Watt 26 May '25

26 May '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

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Otrs Community edition is formally dead?
by Matteo Sgalaberni 06 Jul '21

06 Jul '21

Hello, Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported. https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released? Thanks Matteo

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