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OTRS + CRM Implementation
by Chris Watt 26 May '25

26 May '25

I have been googling this for hours and it seems to have been mentioned on here but no one has ever given anything. What I want to do is link OTRS with a CRM program like SugarCRM (or similar). Has anyone done this before/know how to do it? Basically I want the tickets to be copied into SugarCRM automatically, with all approriate fields, and customers to be stored in the same location. I read somewhere that one guy had done it but he provided no further info. Cany anyone help? Cheers ~Chris

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Test desde sysadmin
by Gestió Servidors 18 Mar '25

18 Mar '25

-- [cid:image001.jpg@01DB9817.FADE1610]<http://www.uab.cat/> Daniel Ruiz Molina Tècnic Mitjà Informàtic Arquitectura de Computadors i Sistemes Operatius Escola d'Enginyeria Edifici Q - Despatx QC/3052 - Carrer de les Sitges Campus de la UAB · 08193 Bellaterra (Cerdanyola del Vallès) · Barcelona · Spain +34 93 581 35 44 www.uab.cat<http://www.uab.cat/> Daniel Ruiz at UAB<https://tinyurl.com/yd95zb8j> [cid:image002.jpg@01DB9817.FADE1610]<www.linkedin.com/in/daniel-ruiz-molina-50a83b27> Aquest missatge s'adreça exclusivament a la persona destinatària i pot contenir informació privada o confidencial. Si l'heu rebut per error, comuniqueu-nos-ho i destruïu-lo, i tingueu present que no teniu autorització per fer-ne cap ús. Abans d'imprimir aquest missatge penseu en el medi ambient.

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OTRS Login Problem
by ihsan.ozogur＠tubitak.gov.tr 22 Dec '21

22 Dec '21

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards,

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Re: OTRS Login Problem
by Muhammed İhsan ÖZOĞUR (BILGEM KSM) 21 Dec '21

21 Dec '21

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur(a)tubitak.gov.tr> Kime: "otrs" <otrs(a)lists.otrs.org> Gönderilenler: 21 Aralık Salı 2021 16:33:53 Konu: Re: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ] Kimden: "Muhammed İhsan ÖZOĞUR, TÜBİTAK BİLGEM" <ihsan.ozogur(a)tubitak.gov.tr> Kime: "otrs" <otrs(a)lists.otrs.org> Gönderilenler: 21 Aralık Salı 2021 16:28:22 Konu: OTRS Login Problem Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards, Muhammed İhsan ÖZOĞUR Sistem Ekibi Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri TÜBİTAK BİLGEM 41470 Gebze, KOCAELİ T +90 262 675 8532 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ] [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ] ihsan.ozogur(a)tubitak.gov.tr ihsan.ozogur(a)kamusm.gov.tr ................................................................ [ http://bilgem.tubitak.gov.tr/ ] [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ]

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OTRS Login Problem
by ihsan.ozogur＠tubitak.gov.tr 21 Dec '21

21 Dec '21

Hi, I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS server in our company. We have upgraded some CentOS packages according to cybersecurity requirements. After upgradation we realized that admin agents cannot login directly; So we are changing address, if we add something like "Action=Admin" we can login successfully as admin agents. Can you help us about that problem, we tried so many things but could not solve that. Your answers are very valuable to us. Best Regards,

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Otrs Community edition is formally dead?
by Matteo Sgalaberni 06 Jul '21

06 Jul '21

Hello, Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported. https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released? Thanks Matteo

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Ticket vanished?
by Bruce Johnson 10 Mar '21

10 Mar '21

We’re running OTRS Community edition I have a long running ticket (which has been closed about 3 times, then reopened because the person keeps replying to the email with the ticket ID that seems to have simply disappeared from the system. I got a question from the person yesterday, wrote the answer, and went to revisit it this morning and the ticket is just gone. I cannot find it via search. What should my next steps be? -- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group Institutions do not have opinions, merely customs

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None
by None 07 Feb '21

07 Feb '21

users can find most commonly asked questions. It will then also possible with the first request that even a manual question can be entered. If the manual question contains the keywords of the answer, this answer can be shown.... anybody interested? Hans Bakker, OTRS ondersteuning in het Nederlands. http://otrs.nl

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None
by None 07 Feb '21

07 Feb '21

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None
by None 07 Feb '21

07 Feb '21

To root(a)localhost.arzt-seite.info Date Wed, 5 Mar 2003 20:35:01 +0100 (CET) Subject Cron <otrs@schmerz> $HOME/bin/UnlockTickets.pl --timeout >> /dev/null Using an array as a reference is deprecated at /usr/lib/perl5/site_perl/5.8.0/Date/Format.pm line 88. Using an array as a reference is deprecated at /usr/lib/perl5/site_perl/5.8.0/Date/Format.pm line 217. -- Mit freundlichen Grüssen Wilfried Gödert Tel: +49 (0) 175 9 628 128 mailto:info@gotodoc.de http://www.gotodoc.de http://www.aerzte-seite.de

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