- otrs - OTRS mailing lists

Change in display name
by Darshak Modi 04 Jul '13

04 Jul '13

First Name - Last Name - I want to change the order like Last Name- FirstName . Also in report - agent name comes as Name(email), is there a way to remove (email) ?

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Ticket Refresh
by Roman Gelfand 03 Jul '13

03 Jul '13

I am running otrs 3.2.7. The customer site is not refreshing ticket detail when a new note is added by the agent. The customer set refresh interval in preferences to 2 minutes. Is there anything I need to do to make this work? Thanks in advance

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Dynamic Fields in Notification
by Frans Stekelenburg 03 Jul '13

03 Jul '13

Hi, Sometimes it's quite hard to find the exact configuration options online for OTRS, especially when it comes to Notification Tags. Like how to use dynamic fields as tags in notification. It may be written somewhere but I didn't find it. But from all he bits and pieces and two trials, here it is: <OTRS_TICKET_DynamicField_*> Where * is a ticket dynamicfield as desired. Example: Ticket status ________________________________ <OTRS_TICKET_DynamicField_ndTicketStatus> ________________________________ Just figured I share this :) Kind regards, Frans

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Re: [otrs] (no subject)
by khaled mohamed 03 Jul '13

03 Jul '13

Dears Please remove my email from your list Zank-U. Get Ready for a Better World!R Description: Description: cid:image006.jpg@01CD2D31.FB4C4720 Khaled M. Abu Hussein |System Administrator|KidZania Cairo Administration Building #214 | Second Sector | The City Center New Cairo 11477 | Egypt T. (+202) 24022106 / 22635631 | F. (+202) 2929 6961 | M. +20 1111 140 930 www.edrak.com.eg <http://www.edrak.com.eg/> www.kidzania.com.eg <http://www.kidzania.com.eg/> CONFIDENTIALITY NOTICE: "This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail." Description: Description: Description: Description: Description: Description: Description: cid:501CB50A-7724-4423-8DB3-8B21095EDA7D Before printing this e-mail, think on the preservation of forests and the amount of trees cut down to produce paper.

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Statistics Scheduled
by KalyanaChakravarthy MP 03 Jul '13

03 Jul '13

Hi I ma trying to run otrs.GenerateStats.pl -n <StatNumber> [-p <PARAM_STRING>] [-o <DIRECTORY>] [-r <RECIPIENT> -s <SENDER>] [-m <MESSAGE>] [-l <LANGUAGE>] [-f CSV|Print] [-S <SEPARATOR>] <PARAM_STRING> e. g. 'Year=1977&Month=10' (only for static files) <DIRECTORY> /output/dir/ But Error showing , can anybody help me or give Exmple : Regards, Kalyana chakravarthy M .P, Sr software Engineer.

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Agent Ticket Print
by Carlos Igor Silva 03 Jul '13

03 Jul '13

Hello, Anyone know if i can print the linked children tickets information on the parent ticket? when i print a ticket and this one have linked child tickets i just can see the child's id and their subject. i want to print their status and other information, someone knows how can i do this?

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fetchmail/imap and keeping messages in the mailbox
by Ralf Hildebrandt 03 Jul '13

03 Jul '13

Currently we're fetching the messages from an IMAP mailbox using fetchmail. Is there a way of keeping the messages in the IMAP mailbox and maybe just mark them read? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt(a)charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

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Any way to exclude system articles from being counted as unread?
by Bogdan Iosif 03 Jul '13

03 Jul '13

Hi list, Is there any configuration that would prevent unread system articles from being counted as such and thus shown in counters from toolbar? Thanks, Bogdan

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SMTP for outgoing mail
by Jean BROW 03 Jul '13

03 Jul '13

Hello, Anyone know how I can configure different SMTP servers for the different e-mail addresses that are added to OTRS? Thanks.

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How to add a new field to Agent's profile?
by Daniel Santos 02 Jul '13

02 Jul '13

Hi there. What's the correct way to add a new field (JabberUID) in the Agent's profile so we can configure our Agents to receive notifications on email and Jabber? I'm thinking on setting up a Ticket Event to make it send these Jabber notifications when a Ticket reaches its EscalationTime. Is there any way to create a new ArticleType (I.E: xmpp-notification) so I can create an Notification Event and use it to notify my Agents via Jabber instead of creating a Ticket Event? Thanks in advance! -- Daniel Santos daniel.santos(a)etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 85 3101.6600

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