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CGI redirect
by Pc Abrantes 02 May '13

02 May '13

Hello guys, I'm trying to integrate OTRS with CAS and I'm having trouble redirecting to the CAS page. In my CAS.pm I'm doing this: my $login_url = $cas->getServerLoginURL($app_url); my $q = CGI->new(); print $q->header('text/html'); print $q->redirect( $login_url ); Instead the application redirect to $login_url, it shows the otrs login page and above it this: OK The document has moved here<https://sandbox.tjpb.jus.br/cas/login?service=http://php-desenv.tjpb.jus.br…> . ------------------------------ Apache/2.2.3 (Red Hat) Server at php-desenv.tjpb.jus.br Port 80 How can I solve this? I've attached the full CAS.pm file. Thank you. -- *Paulo Cesar Abrantes* *Analista de Sistemas*

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Images in OTRS documentation
by Marcus Weseloh 02 May '13

02 May '13

Hi, when browsing the OTRS documentation from behind our corporate firewall/proxy, none of the images actually show up. The reason for this seems to be that the server at doc.otrs.com sends out the images without any HTTP headers. Browsers seem to cope with that, but our proxy considers it a "Bad Response" (which it is...). Is this list the right place to report this as a bug? Or is there a bugtracker for the doc.otrs.com website or the documentation itself? Best regards, Marcus

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notification send formatted
by Darshak Modi 01 May '13

01 May '13

In notifications sent by OTRS to agents, I include complete email body, But OTRS by default formats it , removes all spaces between lines . Is there a way to stop this? OTRS will convert to text, but it should not reformat it.

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Whitelist IPs for login
by Jean BROW 01 May '13

01 May '13

Hi, Anyone know how I can whitelist the IPs that are allowed to logon as agents to OTRS?

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Bulk close ticket - disable
by Jean BROW 30 Apr '13

30 Apr '13

Hi, Anyone know how I can disable so agents cannot bulk close tickets? It should still be possible to close individual tickets.

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Locked tickets - how to disable
by Jean BROW 30 Apr '13

30 Apr '13

Hi, Anyone know how I can disable the possibility to "lock ticket". I do not want agents to be able to "lock tickets", as they often do this and forget them. Any suggestions?

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CKEDITOR is not found
by Yousef Hamad 29 Apr '13

29 Apr '13

Hi all, What can I do with this problem. Thanks, Yousef Hamad Technical Support Mob +962 799372852 [Description: Description: cid:image001.png@01CB97B5.0EAD1510] _______________________________________________________________________________________________________________________________________________________________________________________________________________ This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free, as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Employees of Aspire Infotech are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Aspire Infotech, 130 Queen Rania Street, PO Box 840098 Amman 11181 Jordan

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Stopping time accounting of ticket in OTRS 3
by Maurício Ramos 29 Apr '13

29 Apr '13

Hello, we currently use OTRS 2.3.4 and now we are planning an upgrade to the latest version of OTRS 3. One of the functionalities we want to start using is time accounting and we would like to know if there is a way to put the ticket in a state in which the clock stops running. We already found that we can create specific states of type CLOSED but it seems that when we first set the ticket to this state, the clock stops (like we need) but when we set the ticket back to any other "open" state the time accounting is not resumed. This functionality we want exists in OTRS or is possible to achieve/to implement? Can you, please, guide us to some info in the manuals (we still did not find it) or any link, thread that can help us achieving it. Thanks you all in advance for any help you can provide. [cid:image001.png@01CE4269.A22AB430] Mauricio de Andrade Ramos Rodovia José Carlos Daux, 4100, Km 4.2, Espaço Primavera, Bloco C 88032-005 - Florianópolis - Santa Catarina - Brasil Tel. + 55 2108 0104 * Mob. + 55 9981 4274 * Fax. + 55 2108 0129 * Voip 37604 mauricio.ramos(a)wedotechnologies.com<mailto:mauricio.ramos@wedotechnologies.com> www.wedotechnologies.com<http://www.wedotechnologies.com/> skype: mauriciodeandraderamos gtalk: mauriciodeandrademos msn: (business e-mail)

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Windows instant tickets/no polling
by Gerald Young 27 Apr '13

27 Apr '13

All, I thought you might be interested in a walkthrough to set up instant tickets on a Windows OTRS installation using hMailServer. http://forums.otterhub.org/viewtopic.php?f=60&t=20319 Feedback is appreciated. tl/dr: hMailServer is a free SMTP server that runs on Windows. The summary of the post is that it will receive incoming email and pipe the email through otrs.PostMaster.pl, creating tickets as the email arrives. Because of this, scheduled fetching is no longer needed. An added bonus to using hMailServer is the availability of spam and other preprocessing/filtering. hMailServer is not to install on a box that already has Exchange Server or another Mail Server running on it.

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Support for redundant ODBC CustomerUser backends?
by Cyrille Bollu 26 Apr '13

26 Apr '13

Hi list, I'm trying to find out how I could setup OTRS to use a redundant ODBC backend for CustomerUser objects. I initially thought I could setup 2 backends pointing to 2 mirrored mysql servers. But, it seems that OTRS' code dies with a nice HTTP 500 error when a backend isn't available. Has anyone already worked on such a setup? I remember doing such a setup for agents authentication with an LDAP backend using the following in config.pm: # LDAP agent backend my @ldaphosts = ('ldap2','ldap1'); $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = \@ldaphosts; ... And it seem to work fine at that time. Now, is there an easy solution for ODBC backends? Best regards, Cyrille

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