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Re: [otrs] Email CC Field
by Gerald Young 13 Mar '13

13 Mar '13

Darshak, please take a moment to reflect on the question that you wrote. You would not ask it if you had tried it first. On Mar 13, 2013 7:41 AM, "Darshak Modi" <darshak.modi(a)elitecore.com> wrote: > If email is sent as cc, in which queue it will be sent?**** > > ** ** > > How will it be checked? ,I guess, here Dispatch by To: will not work.*** > * > > But will Dispatch by Queue work ? **** > > ** ** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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Re: [otrs] Email CC Field
by Steven Carr 13 Mar '13

13 Mar '13

You need to enable Ticket -> Core::PostMaster -> PostmasterFollowUpSearchInReferences This will check the email references to see if they match an existing ticket and then add the email to that ticket. Steve On 13 March 2013 11:37, Darshak Modi <darshak.modi(a)elitecore.com> wrote: > If email is sent as cc, in which queue it will be sent? > > > > How will it be checked? ,I guess, here Dispatch by To: will not work. > > But will Dispatch by Queue work ? > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Email CC Field
by Darshak Modi 13 Mar '13

13 Mar '13

If email is sent as cc, in which queue it will be sent? How will it be checked? ,I guess, here Dispatch by To: will not work. But will Dispatch by Queue work ?

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Auto close child tickets
by Pc Abrantes 12 Mar '13

12 Mar '13

Hello guys, is there any way to close all child tickets when closing a parent one? Yours cordially, -- *Paulo Cesar Abrantes*

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Re: [otrs] Error oracle + otrs
by Gerald Young 12 Mar '13

12 Mar '13

https://www.google.com/search?q=site:forums.otterhub.org+oracle This is what I'm doing. Otherwise, seek paid professional assistance. On Tue, Mar 12, 2013 at 9:35 AM, Darshak Modi <darshak.modi(a)elitecore.com>wrote: > I did installed all said Oracle rpms, installed DBD:Oracle from CPAN using > perl.**** > > Still getting same error. **** > > ** ** > > Any suggestions?**** > > ** ** > > ** ** > > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 12 March 2013 PM 06:07 > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Error oracle + otrs**** > > ** ** > > http://forums.otterhub.org/viewtopic.php?t=10699**** > > ** ** > > On Tue, Mar 12, 2013 at 8:29 AM, Darshak Modi <darshak.modi(a)elitecore.com> > wrote:**** > > Checked**** > > **** > > 1. My directory is pointed to /opt/otrs, which is not empty.**** > > 2. Also had added in ld.so.conf.d the path of oracle lib.**** > > 3. After ldconfig, i got warning but my files are there in lib > folder.**** > > **** > > Dont know how to solve, any other suggestion ???**** > > **** > > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 12 March 2013 PM 05:17**** > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Error oracle + otrs**** > > **** > > https://forums.oracle.com/forums/thread.jspa?messageID=9422842**** > > **** > > On Tue, Mar 12, 2013 at 7:39 AM, Darshak Modi <darshak.modi(a)elitecore.com> > wrote:**** > > Yes tried all.**** > > **** > > Like adding LD_LIBRABY_PATH,**** > > Chmod**** > > Chown**** > > **** > > failed: Can't load > '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' > for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: > No such file or directory at > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n > at (eval 100) line 3.\nCompilation failed in require at (eval 100) line > 3.\nPerhaps a required shared library or dll isn't installed where > expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n**** > > **** > > **** > > I have those files also.**** > > #locate libclntsh.so.10.1**** > > /u01/app/product/10.2.0/lib/libclntsh.so.10.1**** > > /u01/app/product/10.2.0/lib32/libclntsh.so.10.1**** > > **** > > **** > > All different tries.. but no success J**** > > **** > > **** > > **** > > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 12 March 2013 PM 04:53 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Error oracle + otrs**** > > **** > > Did you try to use a popular search engine on the can't load error? **** > > On Mar 12, 2013 7:13 AM, "Darshak Modi" <darshak.modi(a)elitecore.com> > wrote:**** > > Can any one help ?**** > > **** > > **** > > nstall_driver(Oracle) failed: Can't load > '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' > for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: > No such file or directory at > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n > at (eval 100) line 3.\nCompilation failed in require at (eval 100) line > 3.\nPerhaps a required shared library or dll isn't installed where > expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n**** > > **** > > **** > > **** > > I have included ORACLE_HOME in otrs.conf, /etc/profile also.**** > > **** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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Re: [otrs] Error oracle + otrs
by Gerald Young 12 Mar '13

12 Mar '13

http://forums.otterhub.org/viewtopic.php?t=10699 On Tue, Mar 12, 2013 at 8:29 AM, Darshak Modi <darshak.modi(a)elitecore.com>wrote: > Checked**** > > ** ** > > **1. **My directory is pointed to /opt/otrs, which is not empty.**** > > **2. **Also had added in ld.so.conf.d the path of oracle lib.**** > > **3. **After ldconfig, i got warning but my files are there in lib > folder.**** > > ** ** > > Dont know how to solve, any other suggestion ???**** > > ** ** > > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 12 March 2013 PM 05:17 > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Error oracle + otrs**** > > ** ** > > https://forums.oracle.com/forums/thread.jspa?messageID=9422842**** > > ** ** > > On Tue, Mar 12, 2013 at 7:39 AM, Darshak Modi <darshak.modi(a)elitecore.com> > wrote:**** > > Yes tried all.**** > > **** > > Like adding LD_LIBRABY_PATH,**** > > Chmod**** > > Chown**** > > **** > > failed: Can't load > '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' > for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: > No such file or directory at > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n > at (eval 100) line 3.\nCompilation failed in require at (eval 100) line > 3.\nPerhaps a required shared library or dll isn't installed where > expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n**** > > **** > > **** > > I have those files also.**** > > #locate libclntsh.so.10.1**** > > /u01/app/product/10.2.0/lib/libclntsh.so.10.1**** > > /u01/app/product/10.2.0/lib32/libclntsh.so.10.1**** > > **** > > **** > > All different tries.. but no success J**** > > **** > > **** > > **** > > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 12 March 2013 PM 04:53 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Error oracle + otrs**** > > **** > > Did you try to use a popular search engine on the can't load error? **** > > On Mar 12, 2013 7:13 AM, "Darshak Modi" <darshak.modi(a)elitecore.com> > wrote:**** > > Can any one help ?**** > > **** > > **** > > nstall_driver(Oracle) failed: Can't load > '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' > for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: > No such file or directory at > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n > at (eval 100) line 3.\nCompilation failed in require at (eval 100) line > 3.\nPerhaps a required shared library or dll isn't installed where > expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n**** > > **** > > **** > > **** > > I have included ORACLE_HOME in otrs.conf, /etc/profile also.**** > > **** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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Re: [otrs] Error oracle + otrs
by Steven Carr 12 Mar '13

12 Mar '13

On 12 March 2013 12:29, Darshak Modi <darshak.modi(a)elitecore.com> wrote: > Checked > > > > 1. My directory is pointed to /opt/otrs, which is not empty. > > 2. Also had added in ld.so.conf.d the path of oracle lib. > > 3. After ldconfig, i got warning but my files are there in lib folder. > > > > Dont know how to solve, any other suggestion ??? Can you connect to the oracle database from the linux commandline? have you got the SQL*Plus client installed? If you can't even connect then this isn't the right mailing list to ask, you need to ask on an Oracle list or contact Oracle support. Steve

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Re: [otrs] Error oracle + otrs
by Gerald Young 12 Mar '13

12 Mar '13

https://forums.oracle.com/forums/thread.jspa?messageID=9422842 On Tue, Mar 12, 2013 at 7:39 AM, Darshak Modi <darshak.modi(a)elitecore.com>wrote: > Yes tried all.**** > > ** ** > > Like adding LD_LIBRABY_PATH,**** > > Chmod**** > > Chown**** > > ** ** > > failed: Can't load > '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' > for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: > No such file or directory at > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n > at (eval 100) line 3.\nCompilation failed in require at (eval 100) line > 3.\nPerhaps a required shared library or dll isn't installed where > expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n**** > > ** ** > > ** ** > > I have those files also.**** > > #locate libclntsh.so.10.1**** > > /u01/app/product/10.2.0/lib/libclntsh.so.10.1**** > > /u01/app/product/10.2.0/lib32/libclntsh.so.10.1**** > > ** ** > > ** ** > > All different tries.. but no success J**** > > ** ** > > ** ** > > ** ** > > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* 12 March 2013 PM 04:53 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Error oracle + otrs**** > > ** ** > > Did you try to use a popular search engine on the can't load error? **** > > On Mar 12, 2013 7:13 AM, "Darshak Modi" <darshak.modi(a)elitecore.com> > wrote:**** > > Can any one help ?**** > > **** > > **** > > nstall_driver(Oracle) failed: Can't load > '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' > for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: > No such file or directory at > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n > at (eval 100) line 3.\nCompilation failed in require at (eval 100) line > 3.\nPerhaps a required shared library or dll isn't installed where > expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n**** > > **** > > **** > > **** > > I have included ORACLE_HOME in otrs.conf, /etc/profile also.**** > > **** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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Stop SLA Clock
by Yousef Hamad 12 Mar '13

12 Mar '13

Hi steve, How can to prevent the SLA from continuing its time when ticket is pending. Thanks, Yousef. _______________________________________________________________________________________________________________________________________________________________________________________________________________ This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free, as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Employees of Aspire Infotech are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Aspire Infotech, 130 Queen Rania Street, PO Box 840098 Amman 11181 Jordan

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Re: [otrs] Error oracle + otrs
by Gerald Young 12 Mar '13

12 Mar '13

Did you try to use a popular search engine on the can't load error? On Mar 12, 2013 7:13 AM, "Darshak Modi" <darshak.modi(a)elitecore.com> wrote: > Can any one help ?**** > > ** ** > > ** ** > > nstall_driver(Oracle) failed: Can't load > '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' > for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: > No such file or directory at > /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n > at (eval 100) line 3.\nCompilation failed in require at (eval 100) line > 3.\nPerhaps a required shared library or dll isn't installed where > expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n**** > > ** ** > > ** ** > > ** ** > > I have included ORACLE_HOME in otrs.conf, /etc/profile also.**** > > ** ** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >

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