Thomas,
thanks for responding so quickly. This config allows me to search by
user id which is something I was looking for but it still doesn't answer
my first two questions. What I want is to include more information for
teh tech guys in the ticket view. When I click on phone view and then
enter a user name I want otrs to display the user information such as
Full Name, Phone #, Email Address, and Office number(all of which is
entered in Active Directory) on either the side of the screen where it
says Customer Info or within the first couple of lines of the text of
the ticket. Is this possible?
Neil
-----Original Message-----
From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of Thomas Nilsen
Sent: Wednesday, November 19, 2003 9:15 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Adding LDAP Customer Info
Look for the CustomerID => field in config.pm.
We have this info linked to AD and CustomerID is set to "mail".
CustomerKey needs to be set to "sAMAccountName".
Here is our settings in Config.pm for the customer section.
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'dcsrv1',
# ldap base dn
BaseDN => 'dc=domain,dc=local,dc=com',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary
if the
# anonymous user does NOT have permission to read
from the LDAP tree
UserDN =>
'cn=otrs,ou=Services,dc=domain,dc=local,dc=com',
UserPw => 'password',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn',
'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn',
'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required,
storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var'
],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1,
'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1,
'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1,
'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0,
'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0,
'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0,
'var' ],
],
};
Regards,
Thomas
-----Original Message-----
From: Neil Lehouillier
[mailto:NLehouillier@comptonpetroleum.com]
Sent: Wednesday, November 19, 2003 4:26 PM
To: otrs(a)otrs.org
Subject: [otrs] Adding LDAP Customer Info
Hi,
I just wanted to ask a couple of questions......
Is there any way to setup otrs(setup with LDAP
integration ie... AD) so that when I go under Customer User Management I
can see the users that are under the Active Directory tree.
Also under phone view when I create a new ticket I would
like to have this.... When I enter the user in the From: field and hit
search that it would look in the Active Directory and pull the phone
number, office number, and title and either include them on the Customer
info section on the side or include them in the text section of the
ticket. I don't know how to do this off hand so that is why I'm
asking......
Is any of this possible.......
Thanks......
Neil
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