Why is it that lock timeouts occur nowhere near the time amount they are set
to in the preferences? My last lock timeout occurred after only 5 minutes!
Is this an OTRS problem or a Linux problem or something else entirely?
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.comhttp://www.automaticduck.com
Is this configurable by queue, or system wide?
-----Original Message-----
From: Martin Edenhofer [mailto:martin@edenhofer.de]
Sent: Wednesday, September 17, 2003 7:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] setting queues for auto-close?
On Mon, Sep 08, 2003 at 01:13:53PM -0700, Seth Brundle wrote:
> How does one set a queue so that when it is responded to, the default
> state is 'closed-succesful' instead of 'open'?
I'm not sure, but maybe you are looking for that Kernel/Config.pm
option:
$Self->{DefaultNextComposeType} = 'closed successful';
And the pre selected ticket state will be 'closed successful' (not 'open')
by composing an answer.
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
I think this would be a really nice thing to have too.
*********************************
Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC Support Group
(586) 986-9698 Work
(586) 518-3859 Pager
http://www.eds.com
*********************************
-----Original Message-----
From: boris(a)namebay.com [mailto:boris@namebay.com]
Sent: Thursday, September 18, 2003 6:37 AM
To: otrs(a)otrs.org
Subject: [otrs] Statistique
Is it a way to have the statistique by queue. For example a graphic who can
show how many ticket was open, closed in a queue ans the evolution of this
queue by month.
Actually statistics are general. Is anyone create a stats tools ?
Thank for all you reply
By the way our company loke to make a donation to the OTRS project. How can
we do that ?
Best regards
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97 97 21 13
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Ok thx.
Now its working i restarted otrs instead of the apache.
Thx for your help
Tilo
-----Ursprüngliche Nachricht-----
Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Robert Kehl
Gesendet: Donnerstag, 18. September 2003 13:32
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Changing default email text
What does "manually restarted" mean? You'll have to restart the
webserver, ie. not only reload, but stop/start it. Apache usually comes
with an apachectl script or similar. On SuSe you may want to use
rcapache.
Robert Kehl
----- Original Message -----
From: "Essig. Tilo" <t.essig(a)abtis.de>
To: "'User questions and discussions about OTRS.'" <otrs(a)otrs.org>
Sent: Thursday, September 18, 2003 12:54 PM
Subject: AW: [otrs] Changing default email text
Thx for the answer, but it don´t work
I changed my Confi.pm, and restarted the otrs manually, but the mails
still have the old text in it.
Here´s the part of the Config.pm i have changed
....snip....
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::DateChecksum';
$Self->{LogModule::LogFile} = '/tmp/otrs.log';
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
$Self->{DefaultLanguage} = 'de';
$Self->{DefaultCharset} = 'iso-8859-1';
$Self->{CheckMXRecord} = 1;
# --------------------------------------------------- #
# #
# Start of config options!!! #
# Notification stuff #
# #
# --------------------------------------------------- #
# --
# notification sender
# --
$Self->{NotificationSenderName} = 'OTRS Notification Master';
$Self->{NotificationSenderEmail} = 'otrs@<OTRS_CONFIG_FQDN>';
# --
# new ticket in queue
# --
# $Self->{NotificationAlwaysCcNewTicket} = 'Maybe a Mailinglist
<list(a)example.com>';
$Self->{NotificationAlwaysCcNewTicket} = '';
$Self->{NotificationSubjectNewTicket} = 'New ticket notification!
(<OTRS_CUSTOMER_SUBJECT[18]>)';
$Self->{NotificationBodyNewTicket} = "
Hallo,
es ist ein neues Ticket in der '<OTRS_QUEUE>' eingetroffen!
<OTRS_CUSTOMER_FROM> hat geschrieben:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind
ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_ID>
Der OTRS Benachrichtigungsdienst
";
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.6 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#
1;
....snip....
Thx a lot
Tilo
-----Ursprüngliche Nachricht-----
Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Martin Edenhofer
Gesendet: Donnerstag, 18. September 2003 12:42
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Changing default email text
Hi Tilo,
On Thu, Sep 18, 2003 at 12:34:40PM +0200, Essig. Tilo wrote:
> It want to translate also the default email text, like:
> -----------------------------
> Hi,
>
> there is a new ticket in 'Support'!
>
> Customer <mail(a)mydomain.com> wrote:
> <snip>
> >
> > dfgfdgdfgdfg
> <snip>
>
> http://www.linkto.otrs
>
> Your OTRS Notification Master
> --------------------------------------
>
> to a german message, but i didn´t find where i have to do this.
You will finde the default text in Kernel/Config/Defaults.pm under
Notification*. Copy the option to Kernel/Config.pm and translate it.
> Regards
> Tilo Essig
Martin
--
Martin Edenhofer - <martin at edenhofer.de> -
http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Thx for the answer, but it don´t work
I changed my Confi.pm, and restarted the otrs manually, but the mails
still have the old text in it.
Here´s the part of the Config.pm i have changed
....snip....
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::DateChecksum';
$Self->{LogModule::LogFile} = '/tmp/otrs.log';
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
$Self->{DefaultLanguage} = 'de';
$Self->{DefaultCharset} = 'iso-8859-1';
$Self->{CheckMXRecord} = 1;
# --------------------------------------------------- #
# #
# Start of config options!!! #
# Notification stuff #
# #
# --------------------------------------------------- #
# --
# notification sender
# --
$Self->{NotificationSenderName} = 'OTRS Notification Master';
$Self->{NotificationSenderEmail} = 'otrs@<OTRS_CONFIG_FQDN>';
# --
# new ticket in queue
# --
# $Self->{NotificationAlwaysCcNewTicket} = 'Maybe a Mailinglist
<list(a)example.com>';
$Self->{NotificationAlwaysCcNewTicket} = '';
$Self->{NotificationSubjectNewTicket} = 'New ticket notification!
(<OTRS_CUSTOMER_SUBJECT[18]>)';
$Self->{NotificationBodyNewTicket} = "
Hallo,
es ist ein neues Ticket in der '<OTRS_QUEUE>' eingetroffen!
<OTRS_CUSTOMER_FROM> hat geschrieben:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind
ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_ID>
Der OTRS Benachrichtigungsdienst
";
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.6 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#
1;
....snip....
Thx a lot
Tilo
-----Ursprüngliche Nachricht-----
Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Martin Edenhofer
Gesendet: Donnerstag, 18. September 2003 12:42
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Changing default email text
Hi Tilo,
On Thu, Sep 18, 2003 at 12:34:40PM +0200, Essig. Tilo wrote:
> It want to translate also the default email text, like:
> -----------------------------
> Hi,
>
> there is a new ticket in 'Support'!
>
> Customer <mail(a)mydomain.com> wrote:
> <snip>
> >
> > dfgfdgdfgdfg
> <snip>
>
> http://www.linkto.otrs
>
> Your OTRS Notification Master
> --------------------------------------
>
> to a german message, but i didn´t find where i have to do this.
You will finde the default text in Kernel/Config/Defaults.pm under
Notification*. Copy the option to Kernel/Config.pm and translate it.
> Regards
> Tilo Essig
Martin
--
Martin Edenhofer - <martin at edenhofer.de> -
http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
Is it a way to have the statistique by queue. For example a graphic who can
show how many ticket was open, closed in a queue ans the evolution of this
queue by month.
Actually statistics are general. Is anyone create a stats tools ?
Thank for all you reply
By the way our company loke to make a donation to the OTRS project. How can
we do that ?
Best regards
--
Boris Fernandez
SAM NAMEBAY
http://www.namebay.com
Fax : +377 97 97 21 13
Hi,
It want to translate also the default email text, like:
-----------------------------
Hi,
there is a new ticket in 'Support'!
Customer <mail(a)mydomain.com> wrote:
<snip>
>
> dfgfdgdfgdfg
<snip>
http://www.linkto.otrs
Your OTRS Notification Master
--------------------------------------
to a german message, but i didn´t find where i have to do this.
Any ideas ?
Regards
Tilo Essig
Here's a follow-up to an old topic...
The "beeping" phenomenon is back. It choked on a 1.6MB email on Friday.
Nothing special about the email, that I could tell. There was also a 64MB
email in the inbox, but it just skipped over it and didn't try to download
it. It did print a message saying "Message too big" and went on to the
problem email. I'm not sure what it was doing, but it tried to print the
1.6MB email to the console, which is what caused the beeping. Any ideas why
it would do that? And why is it printing that sort of character? It's
obviously not printing just the raw email, because if I remember correctly
raw emails don't contain control characters (such as the "beep" character).
Yes, the 64MB email is outrageously large, but a 1.6MB email doesn't seem
particularly large. I can't imagine that OTRS should ever choke on an email
of that size.
Any help would be greatly appreciated. Thanks!
--
Chris Salter
-----Original Message-----
From: otrs-admin(a)otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of Chris
Salter
Sent: August 5, 2003 9:57 AM
To: otrs(a)otrs.org
Subject: RE: [otrs] PostMasterPOP3.pl
Jake,
I had a 19MB email (19 megs of screenshots, believe it or not) come in to
our system last week, with the same results. Win2K, running OTRS 1.1.3.
Every once in a while OTRS will choke on emails over 2MB, but normally it at
least is good up to 5MB. Above that, it's pretty much guaranteed to choke.
With the 19MB email, we discovered the problem because OTRS was trying to
print the email to the console window, causing our server to beep like
crazy.
--
Chris Salter
-----Original Message-----
From: otrs-admin(a)otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of
Covert, Jake
Sent: August 5, 2003 9:28 AM
To: otrs(a)otrs.org
Subject: RE: [otrs] PostMasterPOP3.pl
It was on a Win2k machine, being run by mstask.exe (Microsoft's task
scheduler), so I'm now suspicious that it might have been the culprit.
-----Original Message-----
From: Yong Li [mailto:yli@mpiz-koeln.mpg.de]
Sent: Tuesday, August 05, 2003 8:46 AM
To: otrs(a)otrs.org
Subject: Re: [otrs] PostMasterPOP3.pl
> "Covert, Jake" wrote:
>
> Once of my customers was gracious enough to try and email us a 30 Meg
> file as an attachment. When PostMasterPOP3.pl tried to get it, it
> hung (obviously...).
>
> My question is this: Is there any email input size restrictions on
> PostMasterPOP3.pl? I know that otrs and mysql can both set their own
> limits, but this would prevent it from even coming into the system.
There is one default limit of 6M of email size in Default.pm:
# --------------------------------------------------- #
# #
# Start of config options!!! #
# PostMaster stuff #
# #
# --------------------------------------------------- #
...
# PostMasterPOP3MaxSize
# (max. email size)
$Self->{PostMasterPOP3MaxEmailSize} = 1024 * 6;
So PostMasterPOP3.pl should handle (skip) it, but I have no idea of why it
hung...
Best regards,
Yong Li
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Archive: http://lists.otrs.org/pipermail/otrs
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_______________________________________________
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hello ML,
WEB.DE (german freemail-provider) sends Messages in HTML and they look
like this:
-------------------
<html><base href="https://freemail.web.de/"/><style>p {margin:
0px}</style>
<body style='font-size:9pt; font-family:Verdana; font-family: Verdana' >
-Message body-
</body>
</html>
__________________________________________________________________________<br>
Die sicherste Form der Kommunikation: E-Mails verschluesseln,
Spam-Filter,<br>Adressverifizierung, digitale
Unterschrift: <A
HREF="http://freemail.web.de"><B>http://freemail.web.de</B></A>
-------------------
In queue view every mail after (under) such a mail can not be edited.
Every Tool (answer, Zoom etc) links to https://freemail.web.de/otrs....,
not http://myotrshost/otrs..
I think because of the <base>-tag in their mail every following mail
uses freemail.web.de as host
and not my otrs-host.
Is there a way to filter out those base-tags before the mail arrives at
otrs? (i use postfix)
--Stefan
