Hi all,
Here in Technets we use the "note" feature with standard codes to identify
some problems with the customer (tipically, most used code is $$$ "the
customer have to pay the last invoice" :-)
We'd like to have the possibility to search only in notes text, with a
checkbox in the "search" form. It is possbile to insert this in the To-Do
for the next version ?
Go ahead...OTRS is great !!
Marco Cintolesi
Technets srl - Firenze - Italy
