- otrs - OTRS mailing lists

OTRS with ActivePerl 5.8.0?
by Jonathan Cutting 23 Jul '03

23 Jul '03

Hi, Can anyone confirm that OTRS will work with ActivePerl 5.8.0 Build 8xx? Thanks, Jonathan ____________________ Jonathan Cutting Integrated Biosystems

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Having customers update their phone information
by Covert, Jake 23 Jul '03

23 Jul '03

As of 1.1.2, I added the phone information into our database and now require all new users to add that information. But we have about 500 users who we would like to have update their phone number. Is there any way I can add that field to their preferences page and make it editable by them? ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************

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OTRS / Solaris 9
by Kieran Fulke - Sun Remote Monitoring Centre 23 Jul '03

23 Jul '03

Hi folks i'm trying to sun OTRS on a solaris 9 machine (sparc), even the main page wont come up to begin with: [Mon Jul 14 10:07:14 2003] [error] [client xxx.xxx.xxx.xxx] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 62. commenting out the "ipc stuff" function that ends at line 62 in Log.pm allows me to log in as the default user, look around, but as soon as i try to make any changes, like adding a user, it hangs and eventually returns a timeout. any clues? regards.

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Recommendation for Apache2/mod_perl/Win2k?
by Jonathan Cutting 23 Jul '03

23 Jul '03

I have OTRS working OK on Windows 2000 with Apache 1.3.28, mod_perl 1.0, MySQL 4.0.12, and ActivePerl 5.6.1.635. I tried to get Apache 2.0.47 working (with mod_perl 1.0) to no avail. Does anyone have OTRS working with Apache2 on Win2k, or is this broken for now? Jonathan ____________________ Jonathan Cutting Integrated Biosystems

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Re: Internal Server Error: while adding a new user
by Jonathan Cutting 23 Jul '03

23 Jul '03

Updated - the problem is with the CheckMXRecord setting in Config.pm. Set it like this: $Self->{CheckMXRecord} = 0; and it works fine. Now I can add users and get on with the game! ================= I'm seeing the same exact problem as Imran Ali is observing below. I've been through the logfile fix already. I am using Windows 2000 with Apache 1.3.28, mod_perl 1.0, MySQL 4.0.12, and ActivePerl 5.6.1.635. It looks like everything works except for adding users. ============= Daniel & Peter, thanks to your post(s), the missing temp dir issue is resolved. though still my Apache starts with this error: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/cpan-lib/CGI.pm line 35. also the problem of adding a user is still thr. though the error.log now displays following errors once i try to add new user. [Tue Jul 22 14:53:19 2003] nul: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/Output/HTML/Admin.pm line 840. [Tue Jul 22 14:53:50 2003] [error] connection failed at d:/otrs/Kernel/System/CheckItem.pm line 68 i chacked both the files and the relevent lines (which are causing errors) but couldn't make out much. below are the trouble maker lines: Admin.pm line 840: $PrefItem{'Option'} = "<input type=\"text\" name=\"GenericTopic::$PrefKey\" ". "value=\"". $Self->Ascii2Html(Text => $Param {$PrefKey}) .'">'; CheckItem.pm line 68: if (Email::Valid->address( -address => $Param{Address},.... Regards Imran Ali ================================================================ You'll need to set the LogModule::LogFile directive to point to a valid directory. Something like: $Self->{'LogModule::LogFile'} = 'D:/temp/otrs.log'; Or whatever location is applicable to your situation. (See Kernel/Config/Defaults.pm for where to find these options). Daniel ____________________ Jonathan Cutting Integrated Biosystems email :: jcutting(a)integratedbio.com phone :: 707.226.9300 x282 fax :: 707.226.9303 addr :: 445 Devlin Rd., Napa, CA 94558

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PostMasterPOP3.pl Bug for SuSE Linux 8.2 ? Who can help out please?
by A.Loithaler 23 Jul '03

23 Jul '03

Hello, we have setup the recent OTRS rpms on a dedicated SuSE8.2 system. It works fine so far, but there is one bug(?) which I couldn't work around so far. Though all access data to POP3 boxes are correct following happens when PostMasterPOP3.pl runs: Message: Need TicketID! Traceback (13520): Module: Kernel::System::Ticket::SetCustomerData (v1.55) Line: 524 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 197 Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 206 Module: main::FetchMail (v1.9.2.1) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.1) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Tue Jul 22 22:34:17 2003 Message: Need TicketID! Traceback (13520): Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 131 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 232 Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 206 Module: main::FetchMail (v1.9.2.1) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.1) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Tue Jul 22 22:34:17 2003 Message: Can't process email with MessageID <<004301c35090$80a278f0$c700a8c0@laptop>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! Traceback (13520): Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 237 Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 206 Module: main::FetchMail (v1.9.2.1) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.1) Line: 106 The perl script enters the boxes and finds some messages without Ticket-id (as they are new and no follow-up messages) and seems not be able to insert into the mysql tables. The mail disappears to nowhere... Who can help me out here? I did rtfm a lot of time but found no hint :-( Best Regards, Alex ------------ Antserver GbR http://www.antserver.de Service: 01805 - 55488288 Fax: 08031 - 409325

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Spams, pubs in tickets
by Jerome Le Montreer(lx-prv) 23 Jul '03

23 Jul '03

Hi everybody Just a suggestion: as i have not still beeing used spammassasin, i have a lot of junked mails wich html tags calling external servers , as soon as the ticket are displaied in the queue page. Could it be possible to invalidate these calls (img, js ...) as they do in squirrelmail ? Thank you for your nice job Jerome

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Re: Internal Server Error: while adding a new user
by Jonathan Cutting 22 Jul '03

22 Jul '03

I'm seeing the same exact problem as Imran Ali is observing below. I've been through the logfile fix already. I am using Windows 2000 with Apache 1.3.28, mod_perl 1.0, MySQL 4.0.12, and ActivePerl 5.6.1.635. It looks like everything works except for adding users. ============= Daniel & Peter, thanks to your post(s), the missing temp dir issue is resolved. though still my Apache starts with this error: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/cpan-lib/CGI.pm line 35. also the problem of adding a user is still thr. though the error.log now displays following errors once i try to add new user. [Tue Jul 22 14:53:19 2003] nul: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/Output/HTML/Admin.pm line 840. [Tue Jul 22 14:53:50 2003] [error] connection failed at d:/otrs/Kernel/System/CheckItem.pm line 68 i chacked both the files and the relevent lines (which are causing errors) but couldn't make out much. below are the trouble maker lines: Admin.pm line 840: $PrefItem{'Option'} = "<input type=\"text\" name=\"GenericTopic::$PrefKey\" ". "value=\"". $Self->Ascii2Html(Text => $Param {$PrefKey}) .'">'; CheckItem.pm line 68: if (Email::Valid->address( -address => $Param{Address},.... Regards Imran Ali ================================================================ You'll need to set the LogModule::LogFile directive to point to a valid directory. Something like: $Self->{'LogModule::LogFile'} = 'D:/temp/otrs.log'; Or whatever location is applicable to your situation. (See Kernel/Config/Defaults.pm for where to find these options). Daniel ____________________ Jonathan Cutting Integrated Biosystems email :: jcutting(a)integratedbio.com phone :: 707.226.9300 x282 fax :: 707.226.9303 addr :: 445 Devlin Rd., Napa, CA 94558

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RE: [otrs] Internal Server Error: while adding a new user
by Imran Ali 22 Jul '03

22 Jul '03

Daniel & Peter, thanks to your post(s), the missing temp dir issue is resolved. though still my Apache starts with this error: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/cpan-lib/CGI.pm line 35. also the problem of adding a user is still thr. though the error.log now displays following errors once i try to add new user. [Tue Jul 22 14:53:19 2003] nul: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/Output/HTML/Admin.pm line 840. [Tue Jul 22 14:53:50 2003] [error] connection failed at d:/otrs/Kernel/System/CheckItem.pm line 68 i chacked both the files and the relevent lines (which are causing errors) but couldn't make out much. below are the trouble maker lines: Admin.pm line 840: $PrefItem{'Option'} = "<input type=\"text\" name=\"GenericTopic::$PrefKey\" ". "value=\"". $Self->Ascii2Html(Text => $Param {$PrefKey}) .'">'; CheckItem.pm line 68: if (Email::Valid->address( -address => $Param{Address},.... Regards Imran Ali ================================================================ You'll need to set the LogModule::LogFile directive to point to a valid directory. Something like: $Self->{'LogModule::LogFile'} = 'D:/temp/otrs.log'; Or whatever location is applicable to your situation. (See Kernel/Config/Defaults.pm for where to find these options). Daniel

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change the number of a incoming ticket
by web4.hm - Peter Padberg 22 Jul '03

22 Jul '03

Hi folks! Perhaps my question was answered thousand of times, but I could not found any help in the mailinglist archiv or in the documentation. I have the following situation: 2 customers are answering me into my otrs-pop3-emailaccount from 2 diffrent emailadresses. So, when I have a "new" incoming message (ticket), I have everytime a new ticket for 1 and the same problem. I only want have 1 ticketnumber, but otrs gave for every new incoming message a new ticketnumber automaticly. Can I manually edit ticketnumbers to add it to a existing ticket? Or I am able disable to assign ticketnumber to new incoming messages automaticly? Did anybody understand what I mean? ;) Viele Gruesse, Peter. -- _________________________________________________________________ Peter Padberg Pyrmonter Str. 42 Webagentur web4.hm 31789 Hameln Geschaeftsfuehrung Germany Telefon: +49-5151 60 99 70-0 Peter.Padberg(a)web4.hm Telefax: +49-5151 60 99 70-1 http://web4.hm _________________________________________________________________

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