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newbie: viewing tickets, time accounting
by Ortner, Uwe 22 Jul '03

22 Jul '03

Hello, I#m new to the list, can someone please explain me, how to view all tickets (locked/unlocked, closed/open etc.) for a certain queue and how to unlock tickets if you are not the owner? How can I see, how much time has been spent (date range) on tickets (queue/subqueue, agent etc.) ? Thanks Uwe

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RE: [otrs] Internal Server Error: while adding a new user
by Daniel Palmer 22 Jul '03

22 Jul '03

You'll need to set the LogModule::LogFile directive to point to a valid directory. Something like: $Self->{'LogModule::LogFile'} = 'D:/temp/otrs.log'; Or whatever location is applicable to your situation. (See Kernel/Config/Defaults.pm for where to find these options). Daniel -----Original Message----- From: Imran Ali [mailto:iali@netxs.com.pk] Sent: Tuesday, July 22, 2003 7:15 PM To: otrs(a)otrs.org Subject: Re: [otrs] Internal Server Error: while adding a new user Importance: High Hi Peter, Thanks for replying. i checked the log as you asked. here are the excerpts from Apache's error.log file. these errors were logged right from the start of Apache server till i tried to add a new User into the system. ================Error.log=========================== Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/cpan-lib/CGI.pm line 35. >> Can't write /tmp/otrs.log: No such file or directory << >> Can't write /tmp/otrs.log: No such file or directory << >> Can't write /tmp/otrs.log: No such file or directory << [Tue Jul 22 14:13:03 2003] nul: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/Output/HTML/Admin.pm line 840. [Tue Jul 22 14:14:24 2003] [error] connection failed at d:/otrs/Kernel/System/CheckItem.pm line 68 ================Error.log (End)=========================== =========================================== Hi Imran! > More information about this error may be available in the server error > log. And did you look in the serverlog? Gruss, Peter. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Re: [otrs] Internal Server Error: while adding a new user
by Imran Ali 22 Jul '03

22 Jul '03

Hi Peter, Thanks for replying. i checked the log as you asked. here are the excerpts from Apache's error.log file. these errors were logged right from the start of Apache server till i tried to add a new User into the system. ================Error.log=========================== Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/cpan-lib/CGI.pm line 35. >> Can't write /tmp/otrs.log: No such file or directory << >> Can't write /tmp/otrs.log: No such file or directory << >> Can't write /tmp/otrs.log: No such file or directory << [Tue Jul 22 14:13:03 2003] nul: Use of uninitialized value in concatenation (.) or string at d:/otrs/Kernel/Output/HTML/Admin.pm line 840. [Tue Jul 22 14:14:24 2003] [error] connection failed at d:/otrs/Kernel/System/CheckItem.pm line 68 ================Error.log (End)=========================== =========================================== Hi Imran! > More information about this error may be available in the server error > log. And did you look in the serverlog? Gruss, Peter.

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Updating customer info in database
by Ortner, Uwe 22 Jul '03

22 Jul '03

Hello, is there a quick way to update the customer database? When creating a new phone ticket, I put in the customer email address, how can this information easily added to the database? uwe

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Internal Server Error: while adding a new user
by Imran Ali 22 Jul '03

22 Jul '03

hi, just configured OTRS, and logged in from Admin filled the form to add a new user. which on submit gave the following error: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, FK(a)netxs.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. any help will be greatly appriciated Regards Imran -------------------------------------------------------------------------- ------ Apache/1.3.28 Server at localhost Port 8081

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External DB
by Michael Rojas 22 Jul '03

22 Jul '03

Greetings, all... I've got OTRS running on an old Pentium 233 with 64MB of RAM, and it's awesome! However, I'm also trying to set it up on a faster PII/400, but I'm trying to use an external database on this other system. I've modified the /Kernel/Config.pm to connect to the remote MYSQL server, but I get the following error in Apache: [Wed Jul 16 10:31:37 2003] [error] Can't locate object method "splitpath" via package "File::Spec" at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 306. Would anyone have any ideas as to what this error means? The MYSQL server that I'm trying to connect to is the same one that is running my working installation of OTRS. Also, I set up OTRS to connect to the local MYSQL, and it works just fine. It's just when I try to connect to the external DB. By the way, I struggled to set up OTRS the first time for a long time, and after much intensive researching I discovered that it was because I didnt' have Apache::DBI installed. I wonder if this module could be added as a necessary one to the documentation to help other newbies in the future? Any help is greatly appreciated. OTRS ROCKS! Michael Rojas, Systems Admin. South Texas Internet 956.504.5252 www.ies.net Some dream of success... Others work hard at it. --- [South Texas Internet scanned this E-mail for viruses using Declude Virus]

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Customer Interface does not work well
by Daniel Schönland 21 Jul '03

21 Jul '03

Hello, for some reasons my customer.pl file don't want to work well! :-( It's possible to create users and so on, but the system don't send the password to the user-account. Also the password recovery does not work. Does anyone know, what to do? Regards, Dan -- usgang.de GmbH | Am Frankenturm 5 - 7 | D-50667 Köln Fon +49 221 355 472 0 | Fax +49 221 355 472 11

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reply above the quoted text
by Matthias Spang 21 Jul '03

21 Jul '03

Hi @all, I want to place the auto-answer text above the quoted text. But I don't find the right switch to turn this on. Thanks in advanced, Best regards Matthias -- Matthias Spang -------------------------- equinux Inc. http://www.equinux.com 1-888-equinux

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Install otrs as RPM
by web4.hm - Peter Padberg 21 Jul '03

21 Jul '03

Hi folks! After I want to upgrade to the new otrs1.1.3 I became the same fault in the past installation: <SNIPP> olga:/home/peterpa # rpm -U otrs-1.1.3-01.i386.rpm error: failed dependencies: fetchmail is needed by otrs-1.1.3-01 olga:/home/peterpa # rpm -U --nodeps otrs-1.1.3-01.i386.rpm Check OTRS user (/etc/passwd)... otrs exists. Exception in ../SRC/services.c, line 299 concerning file not opened [...] <SNAPP> I have NO postfix on my Server. I changed my postfix into djb-qmail. So, otrs works fine on our platform and I have no trouble with it, but I want to ask perhaps an CORE devoloper if it is really urgent to run fetchmail on the system? Viele Grüße, Peter! -- _________________________________________________________________ Peter Padberg Pyrmonter Str. 42 Webagentur web4.hm 31789 Hameln Geschaeftsfuehrung Germany Telefon: +49-5151 60 99 70-0 Peter.Padberg(a)web4.hm Telefax: +49-5151 60 99 70-1 http://web4.hm _________________________________________________________________

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Internal Server Error
by Daniel Schönland 20 Jul '03

20 Jul '03

Hello there, when I try to share a ticket with another user, I get an Internal Server Error (500). I guess, it's because some files don't have the right rights. Any hints? Thanks in advance, Dan -- usgang.de GmbH | Am Frankenturm 5 - 7 | D-50667 Köln Fon +49 221 355 472 0 | Fax +49 221 355 472 11

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