- otrs - OTRS mailing lists

None
by None 07 Feb '21

07 Feb '21

request) How do I change otrs to look in /var/spool/mail? greetz Hans -- email: hans(a)jiffie.nl Mijn eigen honden: http://www.jiffie.nl/own_dogs 1:00pm up 2 days, 22:47, 2 users, load average: 1.09, 1.08, 1.12

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None
by None 07 Feb '21

07 Feb '21

This is pmtools -- a suite of small programs to help manage modules. The names are totally preliminary, and in fact, so is the code. We follow the "keep it small" notion of many tiny tools each doing one thing well, eschewing giant megatools with millions of options. pmpath - show the module's full path pmvers - get a module version number pmdesc - get a module description pmall - get all installed modules pmdesc descriptions pmdirs - print the perl module path, newline separated plxload - show what files a given program loads at compile time pmload - show what files a given module loads at compile time pmexp - show a module's exports pminst - find what's installed pmeth - list a class's methods, recursively pmls - long list the module path pmcat - cat the module source through your pager pman - show the module's pod docs pmfunc - show a function source code from a module podgrep - grep in pods of a file pfcat - show pods from perlfunc podtoc - list table of contents of a podpage podpath - show full path of pod file pods - list all standard pods and module pods sitepods - list only pods in site_perl directories basepods - list only normal "man-page" style pods faqpods - list only faq pods modpods - all module pods, including site_perl ones stdpods - list standard pods, not site_perl ones ---- For example with pminst, You can get EXACT list of installed Modules. Ah, btw. David Krcek and Me managed to install otrs-beta on FreeBSD 4.7-Stable + Apache + Mysql + Perl... Some fine tuning needed but systems are alredy online and productive :) thx for this exepctional prog :) regards Thomas W. Horna -----Originalnachricht----- Von: Martin Edenhofer An: otrs(a)otrs.org Gesendet: 05.12.02 19:17 Betreff: Re: [otrs] Internal server error at Agent compose 'empty answer' On Thu, Dec 05, 2002 at 08:36:13AM -0800, Matt Kirk wrote: > This shouldn't be a problem. Cobalt user management may add new groups, but > I don't think it will modify existing ones. It is worth testing however. I think the same. Anyway, if you run in trouble, move to the database storage solution. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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None
by None 07 Feb '21

07 Feb '21

This is pmtools -- a suite of small programs to help manage modules. The names are totally preliminary, and in fact, so is the code. We follow the "keep it small" notion of many tiny tools each doing one thing well, eschewing giant megatools with millions of options. pmpath - show the module's full path pmvers - get a module version number pmdesc - get a module description pmall - get all installed modules pmdesc descriptions pmdirs - print the perl module path, newline separated plxload - show what files a given program loads at compile time pmload - show what files a given module loads at compile time pmexp - show a module's exports pminst - find what's installed pmeth - list a class's methods, recursively pmls - long list the module path pmcat - cat the module source through your pager pman - show the module's pod docs pmfunc - show a function source code from a module podgrep - grep in pods of a file pfcat - show pods from perlfunc podtoc - list table of contents of a podpage podpath - show full path of pod file pods - list all standard pods and module pods sitepods - list only pods in site_perl directories basepods - list only normal "man-page" style pods faqpods - list only faq pods modpods - all module pods, including site_perl ones stdpods - list standard pods, not site_perl ones ---- For example with pminst, You can get EXACT list of installed Modules. Ah, btw. David Krcek and Me managed to install otrs-beta on FreeBSD 4.7-Stable + Apache + Mysql + Perl... Some fine tuning needed but systems are alredy online and productive :) thx for this exepctional prog :) regards Thomas W. Horna -----Originalnachricht----- Von: Martin Edenhofer An: otrs(a)otrs.org Gesendet: 05.12.02 19:17 Betreff: Re: [otrs] Internal server error at Agent compose 'empty answer' On Thu, Dec 05, 2002 at 08:36:13AM -0800, Matt Kirk wrote: > This shouldn't be a problem. Cobalt user management may add new groups, but > I don't think it will modify existing ones. It is worth testing however. I think the same. Anyway, if you run in trouble, move to the database storage solution. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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None
by None 07 Feb '21

07 Feb '21

version of procmail no longer need lock files?? I'm not sure if this is the case or not, but the posting seemed to imply to use procmail recipes without creating a lockfile, i.e.: :0 | $SYS_HOME/bin/PostMaster.pl instead of :0 : | $SYS_HOME/bin/PostMaster.pl Has anyone had any similar behavior, and could this be dangerous to do ?? This is probably a Procmail question, but in the context of using OTRS. Thanks, -Eddie

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None
by None 07 Feb '21

07 Feb '21

g8O8LqP12108=0A= for otrs; Tue, 24 Sep 2002 10:21:52 +0200=0A= Received: from mailhost.forcont.de [192.168.10.10]=0A= by localhost with POP3 (fetchmail-5.9.0)=0A= for otrs@localhost (single-drop); Tue, 24 Sep 2002 10:21:51 +0200 = (CEST)=0A= Received: by mailhost =0A= id <01C263A3.6850CCA0@mailhost>; Tue, 24 Sep 2002 10:21:40 +0200=0A= Message-ID: <E3B40F0268A4D5119E17005004879C0D09C209@mailhost>=0A= From: =3D?iso-8859-1?Q?Ralph_M=3DFCller?=3D = <ralph.mueller(a)forcont.de>=0A= To: TestRalph <TestRalph(a)forcont.de>=0A= Subject: = =3D?iso-8859-1?Q?AW=3D3A_=3D5BTicket=3D23=3D3A_1010136=3D5D_Re=3D3A_=3DD= Cberal?=3D=0A= =3D?iso-8859-1?Q?l_Probleme=3D21?=3D=0A= Date: Tue, 24 Sep 2002 10:21:40 +0200=0A= MIME-Version: 1.0=0A= Content-Type: text/plain;=0A= charset=3D"iso-8859-1"=0A= Content-Transfer-Encoding: 8bit=0A= X-MIME-Autoconverted: from quoted-printable to 8bit by = otrshost.forcont.de id g8O8LqP12108=0A= X-OTRS-TicketKey1: Telefon=0A= X-OTRS-TicketValue1: 0341 48503 0=0A= X-OTRS-Queue: Support=0A= =0A= was heisst hier ruhig bleiben!=0A= Schnelle Hilfe bitte!=0A= =0A= Tschoe=0A= =0A= -----Urspr=FCngliche Nachricht-----=0A= Von: Support [mailto:testralph@forcont.de]=0A= Gesendet: Dienstag, 24. September 2002 10:21=0A= An: Ralph M=FCller=0A= Betreff: [Ticket#: 1010136] Re: =DCberall Probleme!=0A= =0A= =0A= Sehr geehrter Ralph M=FCller,=0A= =0A= bitte bleiben Sie ruhig und schildern sie uns Ihre Probleme.=0A= =0A= MfG=0A= RM=0A= =0A= Ralph M=FCller <ralph.mueller(a)forcont.de> schrieb:=0A= =0A= > Es gibt nur noch Probleme!=0A= > =0A= > =0A= > =0A= =0A= Sehr geehrte Damen und Herren,=0A= =0A= =0A= =0A= Mit freundlichen Gr=FC=DFen=0A= =0A= Ralph M=FCller=0A= =0A= =0A= Ihr OTRS Team=0A= =0A= -- =0A= Ralph Mueller =0A= --=0A= =0A= ------_=_NextPart_000_01C263AE.037258C0 Content-Type: text/plain; name="545.txt" Content-Transfer-Encoding: quoted-printable Content-Disposition: attachment; filename="545.txt" From: Support <testralph(a)forcont.de>=0A= To: Ralph M=FCller <ralph.mueller(a)forcont.de>=0A= Subject: [Ticket#: 1010136] Re: =DCberall Probleme!=0A= In-Reply-To: <E3B40F0268A4D5119E17005004879C0D09C208@mailhost>=0A= Message-ID: <1032855663.374940.777617648.134.2(a)yourhost.example.com>=0A= X-Mailer: Open-Ticket-Request-System Mail Service (1.11)=0A= X-Powered-By: OpenTRS (http://otrs.org/)=0A= X-OTRS-Loop: testralph(a)forcont.de=0A= Content-Type: text/plain; charset=3Diso-8859-1=0A= Content-Transfer-Encoding: 8BIT=0A= Mime-Version: 1.0=0A= =0A= Sehr geehrter Ralph M=FCller,=0A= =0A= bitte bleiben Sie ruhig und schildern sie uns Ihre Probleme.=0A= =0A= MfG=0A= RM=0A= =0A= Ralph M=FCller <ralph.mueller(a)forcont.de> schrieb:=0A= =0A= > Es gibt nur noch Probleme!=0A= > =0A= > =0A= > =0A= > =0A= =0A= Sehr geehrte Damen und Herren,=0A= =0A= =0A= =0A= Mit freundlichen Gr=FC=DFen=0A= =0A= Ralph M=FCller=0A= =0A= =0A= Ihr OTRS Team=0A= =0A= -- =0A= Ralph Mueller =0A= --=0A= =0A= ------_=_NextPart_000_01C263AE.037258C0--

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Re: [otrs] RES: Otrs Community edition is formally dead?
by Ohliger, Christoph 03 Feb '21

03 Feb '21

YES and NO have a look at Znuny, great company with one of the delelopers of OTRS https://github.com/znuny/Znuny Christoph Von: otrs <otrs-bounces(a)lists.otrs.org> im Auftrag von Edson Richter <edsonrichter(a)hotmail.com> Antworten an: "User questions and discussions about OTRS." <otrs(a)lists.otrs.org> Datum: Donnerstag, 28. Januar 2021 um 02:28 An: Matteo Sgalaberni <sgala(a)sgala.com>, "User questions and discussions about OTRS." <otrs(a)lists.otrs.org> Betreff: [otrs] RES: Otrs Community edition is formally dead? Hi! Disclaimer: I’ve no relation to OTRS company, not as employee, not as customer – only as OTRS 5.x community edition user. All I’ve is informal talks with sales person, and I suppose it cannot be considered “oficial company communication”. Consider all below as mine personal perspective only. I’ve been in touch with OTRS representatives at Brazil, and sales person mentioned that as OTRS eventually would not have community version anymore, and because of that, many companies are considering to subscritbe OTRS 8 to get “all new features” and be safe, of course. In my research, I’ve found that dolar-per-feature in OTRS 8 is high and would require an evalutation of the competitors – found it being as expensive, or even more expensive, compared with products with same level of service for ticket system, and additional tools integrated, like communication tools (SIP, WhatsApp, Telegram, Facebook, etc), project management, CRM, among others. Our company will probably keep OTRS 5.x as readonly repository for historic data/internal use, and in next few months choose subscribing either OTRS 8 or another tool. I do respect OTRS’s company work, and keeping community version is their decision after all. Let’s see. Regards, Edson Enviado do Email para Windows 10 De: Matteo Sgalaberni Enviado:terça-feira, 19 de janeiro de 2021 07:21 Para: otrs Assunto: [otrs] Otrs Community edition is formally dead? Hello, Otrs company published that from 1 January 2021 no security updates will be released and the 6.0 is definitively unsupported. https://otrs.com/release-notes/attention-security-risk-with-otrs-6/ Some days ago they updated the SECURITY.md on github https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea Is it someone informed about what will happen now? The OTRS Community Edition is definitively dead and we need to dispose it as the unique released version is unsupported ad there are no newer version released? Thanks Matteo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

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Mail transformed to "Blocked" ticket
by Gestió Servidors 18 Jan '21

18 Jan '21

Hello, I have received an email in my OTRS that, I don't know why, OTRS has queued to "blocked" queue, so I haven't seen this new ticket in my Dashboard. Why has it happened? Thanks. -- [cid:image001.jpg@01D6ED83.FBF53C60]<http://www.uab.cat/> Daniel Ruiz Molina Tècnic Mitjà Informàtic Arquitectura de Computadors i Sistemes Operatius Escola d'Enginyeria Edifici Q - Despatx QC/3052 - Carrer de les Sitges Campus de la UAB · 08193 Bellaterra (Cerdanyola del Vallès) · Barcelona · Spain +34 581 35 44 www.uab.cat<http://www.uab.cat> Daniel Ruiz at UAB<https://tinyurl.com/yd95zb8j> [cid:image002.jpg@01D6ED83.FBF53C60]<www.linkedin.com/in/daniel-ruiz-molina-50a83b27> Aquest missatge s'adreça exclusivament a la persona destinatària i pot contenir informació privada o confidencial. Si l'heu rebut per error, comuniqueu-nos-ho i destruïu-lo, i tingueu present que no teniu autorització per fer-ne cap ús. Abans d'imprimir aquest missatge penseu en el medi ambient.

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Is it possible to authenticate OTRS version 6.0.30 with Gmail's Oauth2?
by Mirko Pizarro 16 Dec '20

16 Dec '20

Hello, Good afternoon, is it possible to authenticate OTRS version 6.0.30 with OAUTH2 to connect with gmail and fetch mails? or is there any implementation available for ((OTRS)) Community Edition? These questions are related to the thread posted by google: Last December, we announced that we’d be turning off less secure app (LSA) access to G Suite accounts, and that you should migrate to OAuth authentication instead. The first phase of the LSA turn-down was scheduled for June 15, 2020. Thread: https://workspaceupdates.googleblog.com/2020/03/less-secure-app-turn-off-su… Thanks for help. Mirko Pizarro Pizarro.

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What are the differences between notifications and emails ?
by JAOUEN Egareg 04 Dec '20

04 Dec '20

Hi all ! I have several OTRS servers currently working under version 6. All of them are installed under Fedora OS. I am using sendmail to manage the email sending and all is well working. But I noticed that the notifications are not sent (or are not received on our outlook email addresses). And it would be better if the notifications can reach my agents… Yesterday, I have just installed a new OTRS server on another server. I have not yet installed sendmail and I am not able to send email from a ticket in OTRS. That is not a bug for the moment. ;-) But I received the notifications on my outlook email address about those failed email attempt. How is it possible ? How notifications can be sent without sendmail installed ? Why notifications are not sent when sendmail is correctly installed and configured to send emails ? How can I have both working on all my OTRS servers (v6) ? Thanks ! Egareg JAOUEN

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Re: [otrs] Replace string in a closed ticket
by Matthias.Terlinde＠t-systems.com 30 Nov '20

30 Nov '20

Hello, there is no build in way. You need to make the changes directly on your SQL database. Kind Regards, Matthias DEUTSCHE TELEKOM SECURITY GMBH Matthias Terlinde Cyber Defense Operations Bonner Talweg 100, 53113 Bonn, Germany www.telekom.de/security LIFE IS FOR SHARING. The compulsory statement can be found here: www.telekom.com/compulsory-statement-dtsec We care Enabling more sustainability and participation. Further information on the Telekom Sustainability Initiative: https://wecare.telekom.com/en/label/ -----Ursprüngliche Nachricht----- Message: 1 Date: Mon, 30 Nov 2020 09:27:35 +0000 From: Gesti? Servidors <sysadmin.caos(a)uab.cat> To: "otrs(a)lists.otrs.org" <otrs(a)lists.otrs.org> Subject: [otrs] Replace string in a closed ticket Message-ID: <PA4PR07MB72646491F1DAE8060E753B9AF2F50(a)PA4PR07MB7264.eurprd07.prod.outlook. com> Content-Type: text/plain; charset="iso-8859-1" Hello, I need to replace a string in some notes of a closed ticket. How can I replace the wrong string for the correct one? Thanks.

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