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RE: [otrs] Windows 2k, MySQL, Apache project failure
by Covert, Jake 07 Mar '03

07 Mar '03

Can I suggest a nice Linux build? -----Original Message----- From: Charles R. "Rusty" Thompson [mailto:charlest@indysoft.com] Sent: Friday, March 07, 2003 9:35 AM To: otrs(a)otrs.org Subject: [otrs] Windows 2k, MySQL, Apache project failure Well, I officially give up. OTRS with Win2k and MySQL is a pipe dream. Every time I get one issue resolved, another pops up. Developers will be pleased to know none of it involves them! I found there is a problem on Windows 2k involving Apache and MySQL which will render OTRS (or any MySQL app, such as phpmyadmin) unusable and require Apache hard restarts on an almost continual basis. The problem is not OTRS related, it involves the interaction between Apache and MySQL. Essentially Apache spawns MySQL processes which go to sleep and never wake back up. This causes perl/php apps to hang waiting for data from the DB and make the interface appear to do nothing while your little IE globe spins away. The problem actually appears to be known for some time and no resolution has been produced. I'm now looking at a different server and/or porting to MsSQL or similar. Postgresql on Windows is Alpha1 and that is just unacceptable for a live system here. CT _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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pending auto close
by Strange, PJ (Philippa) 07 Mar '03

07 Mar '03

Hi My pending auto close doesn't auto close tickets, instead it says Pending till: -12 minutes Why is this? Rgds Philippa Strange

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SendmailBcc
by Moshe Leibovitch (SoftLink) 06 Mar '03

06 Mar '03

Hi, Thanks, the sendmail Bcc works. However, it works too good.... We get Bcc of everything, including notifications sent to users. Is there a way around this? Regards, Moshe

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Using an array as a reference is deprecated
by Wilfried Gödert 06 Mar '03

06 Mar '03

Hello I use Suse 8.1 on a root 1und1 Server. With Confixx 2.0!!! Postfix After installation it seems that otrs is changing my main.cf in Postfix is that ok? I dont think also all the Mails are now going only to the first Confixx Mailaccount. all others are ignored. So i deinstalled otrs and then Postfix was looking to a non existent User with UID 644 I installed it again but the system is not missing the User UID 644 now. But all Mails are routed to "web1p1 pop. If I send to a system User e.g. admin an email all is ok. But the Confixx Users are normaly here the Users with the accounts. Is anyone able to sove tis problem? 1und1 is a very common provider in Germany for cheap systems. I think they have more than 10000 rootservers. Hmmm a Manual in different languages would be a nice feature. for otrs There where some horable things at the moment because since this time :-(

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PostMasterPOP3.pl
by Bryan Fullerton 06 Mar '03

06 Mar '03

Finally, I have some time to look at OTRS again. :) The usage line in PostMasterPOP3.pl says: usage: PostMasterPOP3.pl -h <POP3-SERVER> -u <USER> -p <PASSWORD>\n This is wrong - the option for POP3-SERVER is -s, if you specify -h all it does is print the usage info. ;) Bryan

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W2K, Email problem
by Tim Yeung 06 Mar '03

06 Mar '03

hi all, I have setup otrs on a WinXP and using http://caspian.dotconf.net/menu/Software/SendEmail/ to sendmail. to make it work, i have modified the sendArticle.pm and sendmail.pm and i have commented some lines to remove the header of the mail sent. The problem occur when a user send a follow up message to us and the message is not added to the ticket, it created an new ticket instead the subject look like this Case#: 00037] RE: RE: [Case#: 00036] R [...] the message become this This is a demo text which is send to every inquery. It could contain something like: Thanks for your e-mail. A new ticket has been created. You wrote: > tetsing follow up > > -----Original Message----- > From: Open Ticket Request System > Sent: 2003/3/5 [æ˜ŸæœŸä¸‰] ä¸‹åˆ 11:42 > To: Tim Yeung Your e-mail will be answered by a human asap Have fun with OTRS! :-) Your OTRS Team Is it the problem with header? --Tim

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Forced spell checking before sending
by Moshe Leibovitch (SoftLink) 06 Mar '03

06 Mar '03

Hi all, This is the diff of AgentCompose.dtl: 28,32d27 < else if (document.spelling.was_spell_checked != true) { < alert('$Text{"A message must be spell checked!"}'); < document.compose.Body.focus(); < return false; < } 45,46c40 < document.spelling.submit(); < document.spelling.was_spell_checked=true; --- > document.spelling.submit() Regards, Moshe

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Feature request: OTRS settings
by Covert, Jake 06 Mar '03

06 Mar '03

Feature request: UI change I know this is a really small thing, but I figured it might help some admins out of the box. The 'Home' link in the admin interface is dark blue on a black background. Understanding that this will be controlled quite easily via css next time around, I would still advise the default color selection for this link be of higher contrast by default. A few of admins keep asking me to change it. Cheers, Jake Covert

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Setting time zone per agent
by Moshe Leibovitch (SoftLink) 06 Mar '03

06 Mar '03

Hi, Is there a way of setting the time zone per agent? we have agents in multiple time zones (countries), all using the same web site. Regards, Moshe

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Question on PhoneView and ticket Status
by Covert, Jake 06 Mar '03

06 Mar '03

How do I change the status of a ticket from 'New' to 'Open' with sending an email to the customer. (Such a case would arise if I opened an internal ticket via 'Phone View'. Since I created the ticket, I don't really need notification, I should be able to change to the status to Open) Even better behavior would be to set the default ticket status of tickets created via the 'PhoneView' to 'Open' instead of 'New', since customer contact has, by necessity, already been made. ;-)

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