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RE: [otrs] RC 1.0
by Gene Parks 13 Jan '03

13 Jan '03

Has anyone run into the date and time not showing up on a phoneview ticket? In the subject line on mine it shows Phone call at Time(DateFormatLong). Anyone have any ideas where this is generated so I can see why it is doing this? Thanks Gene

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RE: [otrs] HTTP 500 on empty answer click
by Gene Parks 13 Jan '03

13 Jan '03

Okay, here is what was wrong. The system needs nslookup. Martin, why do we need nslookup? Gene -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Monday, January 13, 2003 11:21 AM To: otrs(a)otrs.org Subject: Re: [otrs] HTTP 500 on empty answer click Hi Gene, On Mon, Jan 13, 2003 at 02:56:12AM -0500, Gene Parks wrote: > I am getting a Http 500 Internal server error when clicking empty answer > from the agentfrontend. The logs show error 500 332. Not really sure > what the system is looking for. Maybe it's the same as http://lists.otrs.org/pipermail/otrs/2003-January/000724.html? Update Kernel/Output/HTML/Agent.pm and try it again (restart the webserver if you use mod_perl). If not, there should be more info in the webserver error log. Thanks for your feedback. > Thanks > Gene Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Manual
by Hans Scheffers 13 Jan '03

13 Jan '03

Hi, is there somewehere a manual available for printing, or is this only possible by followig all the index-links? greetz Hans -- Hans Scheffers http://www.jiffie.nl/stamboom/rottweiler Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org

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Update SuSE 7.3
by Christoph Kaulich 13 Jan '03

13 Jan '03

Hello, I try to upgrade my SuSE 7.3 version of OTRS to 1.0. First I stop all running services, then I do 'rpm -Uhv otrs-1.0.0-RC1.i386.rpm' but this command doesn't find an end. Nothing happens in the shellor elsewhere. When I kill the command, I can restart the old version without problems. Any hints ? Christoph

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Error after Update to RC1
by Ralph Müller 13 Jan '03

13 Jan '03

Hello, the perl version used is v5.6.1 built for i586-linux. I work on a SuSe 7.3 installation. With the new Agent.pm the error does not appear anymore, but the mail is not sent. Instead I keep staying in the 'Create answer' view. When I look at the 'From' field, there stands otrs@localhost, followed by '* invalid OTRS System <otrs@localhost> (fqdn)'!. When I set the option $Self->{CheckEmailAddresses} to '0', everything works well. The full qualified domain name in Config.pm is set correctly (as well as in Defaults.pm). The autoresponse to an incoming mail uses the right from-address (otrs@<fqdn>). Where can I change the 'From'-address used for answers? Thanks in advance Bye Ralph -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Freitag, 10. Januar 2003 18:42 An: otrs(a)otrs.org Betreff: Re: [otrs] Error after Update to RC1 Hi Ralph, On Fri, Jan 10, 2003 at 02:00:20PM +0100, Ralph M?ller wrote: > I just updated from beta8 to RC1. Every thing seems to work well. I can open > new tickets and an autoresponse is sent back to the sender. But if I try to > answer the ticket, I get the following error: > Can't use an undefined value as a HASH reference at > /opt/otrs//Kernel/Output/HTML/Agent.pm line 1138. I can't reproduce this error with my perl versions. Anyway, try the current Kernel/Output/HTML/Agent.pm (1.77) from CVS ( http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/Kernel/Output/HTML/Agent. pm?rev=1.77&content-type=text/plain ) Is it working now? Which perl version do you use? > Bye > Ralph Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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HTTP 500 on empty answer click
by Gene Parks 13 Jan '03

13 Jan '03

I am getting a Http 500 Internal server error when clicking empty answer from the agentfrontend. The logs show error 500 332. Not really sure what the system is looking for. Any help would be appreciated. Thanks Gene

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RC 1.0
by Gene Parks 13 Jan '03

13 Jan '03

Martin, Are we now storing both the ticketlooping and articles in the database? Gene

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ArticleStorageInit error
by Maarten Engelen 12 Jan '03

12 Jan '03

Hi Martin, well that's what i figured too. ;) So I checked the config.pm and default.pm files and they have correct settings. To be sure I edited Tickets.pm and hard coded the module ArticleStorageDB in it. It gave me exactly the same error. All files are available and the require statement doesn't give an error so there must be something else wrong. I'll past the bit of code that gives the error here: my $StorageModule = 'Kernel::System::Ticket::ArticleStorageDB'; eval "require $StorageModule"; push(@ISA, $StorageModule); $Self->ArticleStorageInit(); It gives me an error at the last line of the code above. I don't know what is going wrong, as I'm not very much into Perl (yet), but why is the module pushed in the @ISA array and than used with a $Self statement? Looks like a strange statement to me, but I may be wrong of course. :) Hope you can help me. Maarten -----Oorspronkelijk bericht----- Van: otrs-admin(a)otrs.org [mailto:otrs-admin@otrs.org]Namens Martin Edenhofer Verzonden: zondag 12 januari 2003 18:23 Aan: otrs(a)otrs.org Onderwerp: Re: [otrs] ArticleStorageInit error Hi Maarten, On Sun, Jan 12, 2003 at 06:03:42PM +0100, Maarten Engelen wrote: > I just installed otrs RC1 on my system. When I visit > http://www.domain.com/otrs/index.pl I get a 500 server error. When I > manually run <OTRSHOME>/bin/cgi-bin/index.pl I get the following error: > > Can't locate object method "ArticleStorageInit" via package > "Kernel::System::Ticket" (perhaps you forgot to load > "Kernel::System::Ticket"?) at > /home/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. > > Seems like a bug to me, but to be sure if I'm not the one to blaim here I > like to know if there's someone who knows a solution to this problem. > Any help is greatly appreciated. It looks like there is a non existing module defined as "TicketStorageModule" in Kernel/Config.pm. For TicketStorageModule it's 'Kernel::System::Ticket::ArticleStorageFS' or 'Kernel::System::Ticket::ArticleStorageDB' possible. If I set 123 as TicketStorageModule in Kernel/Config.pm I get the following error: [...] [18:19:18 martin@cuba]:~/src/otrs >perl bin/cgi-bin/index.pl [...] Can't locate object method "ArticleStorageInit" via package "Kernel::System::Ticket" (perhaps you forgot to load "Kernel::System::Ticket"?) at /home/martin/src/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. [Sun Jan 12 18:19:25 2003] index.pl: Can't locate package 123 for @Kernel::System::Ticket::ISA. [...] -=> The same error message. > Maarten Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Re: [otrs] ArticleStorageInit error
by Andreas Grabm�ller (Webmail) 12 Jan '03

12 Jan '03

Have the same problem here... I just commented out the $Self->ArticleStorageInit(); and it seems to work... The following message was sent by "Maarten Engelen" <maarten(a)jvonet.nl> on Sun, 12 Jan 2003 18:53:49 +0100. > Hi Martin, > > well that's what i figured too. ;) So I checked the config.pm and > default.pm files > and they have correct settings. To be sure I edited Tickets.pm and hard > coded the > module ArticleStorageDB in it. It gave me exactly the same error. All files > are available and the require statement doesn't give an error so there > must > be something else wrong. > I'll past the bit of code that gives the error here: > > my $StorageModule = 'Kernel::System::Ticket::ArticleStorageDB'; > eval "require $StorageModule"; > push(@ISA, $StorageModule); > $Self->ArticleStorageInit(); > > It gives me an error at the last line of the code above. > I don't know what is going wrong, as I'm not very much into Perl (yet), > but why is the module pushed in the @ISA array and than used > with a $Self statement? Looks like a strange statement to me, > but I may be wrong of course. :) > > Hope you can help me. > > Maarten > > > -----Oorspronkelijk bericht----- > Van: otrs-admin(a)otrs.org [mailto:otrs-admin@otrs.org]Namens Martin > Edenhofer > Verzonden: zondag 12 januari 2003 18:23 > Aan: otrs(a)otrs.org > Onderwerp: Re: [otrs] ArticleStorageInit error > > > Hi Maarten, > > On Sun, Jan 12, 2003 at 06:03:42PM +0100, Maarten Engelen wrote: > > > I just installed otrs RC1 on my system. When I visit > > http://www.domain.com/otrs/index.pl I get a 500 server error. When I > > manually run <OTRSHOME>/bin/cgi-bin/index.pl I get the following error: > > > > Can't locate object method "ArticleStorageInit" via package > > "Kernel::System::Ticket" (perhaps you forgot to load > > "Kernel::System::Ticket"?) at > > /home/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. > > > > Seems like a bug to me, but to be sure if I'm not the one to blaim here > I > > like to know if there's someone who knows a solution to this problem. > > Any help is greatly appreciated. > > It looks like there is a non existing module defined as > "TicketStorageModule" > in Kernel/Config.pm. > > For TicketStorageModule it's 'Kernel::System::Ticket::ArticleStorageFS' > or > 'Kernel::System::Ticket::ArticleStorageDB' possible. > > If I set 123 as TicketStorageModule in Kernel/Config.pm I get the following > error: > > [...] > [18:19:18 martin@cuba]:~/src/otrs >perl bin/cgi-bin/index.pl > [...] > Can't locate object method "ArticleStorageInit" via package > "Kernel::System::Ticket" (perhaps you forgot to load > "Kernel::System::Ticket"?) at > /home/martin/src/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. > [Sun Jan 12 18:19:25 2003] index.pl: Can't locate package 123 for > @Kernel::System::Ticket::ISA. > [...] > > -=> The same error message. > > > Maarten > > Martin > > -- > Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > -- > Perfection is our goal, excellence will be tolerated. -- J. Yahl > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >

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ArticleStorageInit error
by Maarten Engelen 12 Jan '03

12 Jan '03

Hi all, I just installed otrs RC1 on my system. When I visit http://www.domain.com/otrs/index.pl I get a 500 server error. When I manually run <OTRSHOME>/bin/cgi-bin/index.pl I get the following error: Can't locate object method "ArticleStorageInit" via package "Kernel::System::Ticket" (perhaps you forgot to load "Kernel::System::Ticket"?) at /home/otrs/bin/cgi-bin/../../Kernel/System/Ticket.pm line 96. Seems like a bug to me, but to be sure if I'm not the one to blaim here I like to know if there's someone who knows a solution to this problem. Any help is greatly appreciated. Thanks, Maarten

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