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Install Problems
by Brian Gallucci 12 Jan '03

12 Jan '03

We are running FreeBSD 4.6 web05# uname -a FreeBSD web05.expnet.net 4.6-STABLE FreeBSD 4.6-STABLE We have downloaded (otrs-0.5-BETA8.tar) and we are following the steps in the INSTALL file and here what we get.. Step 1. Install all the perl mods / Done Good Check if all needed modules are installed: ------------------------------------------ $shell:~> perl -cw /opt/OpenTRS/bin/cgi-bin/index.pl /opt/OpenTRS/bin/cgi-bin/index.pl syntax OK $shell:~> perl -cw /opt/OpenTRS/bin/PostMaster.pl /opt/OpenTRS/bin/PostMaster.pl syntax OK $shell:~> If you get "syntax OK" it seems to be Ok. Go ahead. Well when we run (perl -cw /opt/OpenTRS/bin/cgi-bin/index.pl) this is what we get.. web05# perl -cw /opt/OpenTRS/bin/cgi-bin/index.pl syntax error at /opt/OpenTRS/bin/cgi-bin/../../Kernel/Config.pm line 539, near "$_;" BEGIN failed--compilation aborted at /opt/OpenTRS/bin/cgi-bin/index.pl line 48. and (perl -cw /opt/OpenTRS/bin/PostMaster.pl) web05# perl -cw /opt/OpenTRS/bin/PostMaster.pl syntax error at /opt/OpenTRS/bin/..//Kernel/Config.pm line 539, near "$_;" BEGIN failed--compilation aborted at /opt/OpenTRS/bin/PostMaster.pl line 41. This may be something stupid, But please forgive us we are not Unix programmers but we are trying. Thanks for any help you can offer. -Brian

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Error with phone tickets
by Hans Scheffers 11 Jan '03

11 Jan '03

When logging a phone message I get the following error: Software error at /opt/otrs/Kernel/..../DateChecksum.pm What does it mean? greetz Hans --

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Session Management OTRS0.5Beta8
by Diego Fernandez 10 Jan '03

10 Jan '03

Hi Martin, I have instaled Redhat 7.3 and otrs0.5 Beta8 I have the following config.pm (See attached file: Config.pm) I have the following session.pm (See attached file: Session.pm) If I'm loged as customer or agent and I close the internet explorer, without logout, when I open another internet explorer, and look at Session Managment, I can see three sessions running, But I noticed that after some time (more or less two hours) they disappeared from that page. How does sessions works at OTRS? I want to know if sessions remain opened, won't the system become slower each time a session is opened? Thanks. Diego.

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print report
by Jon Conkle 10 Jan '03

10 Jan '03

OTRS has been up and running nicely for almost a month now. We're very happy with it here at work. However, one question. Is there any way to print up a full report for closed tickets? Thanks, Jon Conkle

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Error after Update to RC1
by Ralph Müller 10 Jan '03

10 Jan '03

Hello, I just updated from beta8 to RC1. Every thing seems to work well. I can open new tickets and an autoresponse is sent back to the sender. But if I try to answer the ticket, I get the following error: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/Output/HTML/Agent.pm line 1138. Any ideas? Thanks in advance Bye Ralph

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RC 1.0
by Hans Scheffers 10 Jan '03

10 Jan '03

Hi, after installing the RC on a RedHat 8.0 system I get the following error when trying to log in ( = loading index.pl or instller.pl): error_log apache: Fri Jan 10 11:11:30 2003] [error] [Fri Jan 10 11:11:30 2003] null: Got no ConfigObject! at /opt/otrs//Kernel/System/WebRequest.pm line 33. at /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. Anyone ? $-) -- Hans Scheffers http://www.jiffie.nl/stamboom/ Be different: conform. Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org

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[Fwd: RC 1.0]
by Hans Scheffers 10 Jan '03

10 Jan '03

Sorry, the system is Redhat 7.2 Could that be the problem? There is no difference if I use teh rpm or the tarball greetz -----Forwarded Message----- > From: Hans Scheffers <hans(a)jiffie.nl> > To: otrs(a)otrs.org > Subject: RC 1.0 > Date: 10 Jan 2003 11:18:43 +0100 > > Hi, > after installing the RC on a RedHat 8.0 system I get the following error > when trying to log in ( = loading index.pl or instller.pl): > > error_log apache: > > Fri Jan 10 11:11:30 2003] [error] [Fri Jan 10 11:11:30 2003] null: Got > no ConfigObject! at /opt/otrs//Kernel/System/WebRequest.pm line 33. at > /opt/otrs/Kernel/cpan-lib/CGI/Carp.pm line 301. > > Anyone ? $-) > -- > Hans Scheffers > http://www.jiffie.nl/stamboom/ > > Be different: conform. > > > Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org -- Hans Scheffers http://www.jiffie.nl/stamboom/ At these prices, I lose money -- but I make it up in volume. -- Peter G. <Alaquon Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org

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OTRS with Apache2 + mod_perl-2 (mod_perl-1.99_07 / Beta)
by Jason McCormick 10 Jan '03

10 Jan '03

Has anyone successfully gotten OTRS to work with Apache2 + mod_perl-2 (mod_perl-1.99_07)? I've finally conquered one problem and hit another. The first problem I had was not being able to run installer.pl. The error_log reported the following: [Thu Jan 02 16:55:37 2003] [error] 27204: ModPerl::Registry: Can't locate Kernel/Config.pm in @INC (@INC contains: //../..m /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl .) at /opt/OpenTRS/bin/cgi-bin/installer.pl line 39. BEGIN failed--compilation aborted at /opt/OpenTRS/bin/cgi-bin/installer.pl line 39. If you look in this message the first include path is //../.. which is being returned from the following in installer.pl: # OTRS root directory use FindBin qw($Bin); use lib "$Bin/../.."; The 'use lib' statement is setting //../.. instead of /opt/OpenTRS/bin/cgi-bin/../.. which seems to me that mod_perl is thinking that the perl script is running from / to the webserver. So to combat this I tried hard-coding an include path in perlstart.pl that I'm calling in PerlRequire in httpd.conf which seems to make it find Kernel/Config.pm but now fails with the following: [Fri Jan 03 14:38:14 2003] [error] 14175: ModPerl::Registry: Can't read ../../Kernel/Output/HTML/Standard/Header.dtl: No such file or directory at /opt/OpenTRS//Kernel/Output/HTML/Generic.pm line 193. I'm assming the same problem with the @INC issue is the same ../../ problem. Can anyone help me? It seems that the script is running in almost a chroot-type environment. -- Jason McCormick Network/Systems Administrator - Lexi-Comp, Inc. Ph: 330.656.0239 Fax: 330.656.4307 Email: jason.mccormick(a)lexi.com Public Key: http://bamboo.lexi.com/~jmccormick/public-keys.php

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Cronjobs
by Hans Scheffers 10 Jan '03

10 Jan '03

Hi, There is one cronjob, giving me the following output: /bin/sh: CHANGES: command not found this looks like something is trying to run everything in /opt/OpenTRS ??? any ideas? -- Hans Scheffers http://www.jiffie.nl/stamboom/ I can't stand squealers; hit that guy. -- Albert Anastasia Linux Kernel 2.4.18-19 on a i686 - userid 282784 @ http://counter.li.org

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OTRS 1.0 RC1!
by Martin Edenhofer 10 Jan '03

10 Jan '03

Hi, this is the first release candidate of OTRS 1.0. Major-Changes: ============== * switched to new config mechanism * moved default location form /opt/OpenTRS to /opt/otrs * Bulgarian translation! Thanks to Vladimir Gerdjikov! * Dutch translation! Thanks to Fred van Dijk! * Finnish translation! Thanks to Antti Kämäräinen! * updated French translation! Nicolas Goralski! * MX record check on email and user forms * spell ckecker for agent interface * ticket storage backend for filesystem and database (easier for user with global httpd user - not otrs user) * attachment support for customer panel * pending feature for tickets * attachments support for std. responses * ticket print view (AgentTicketPrint) * bin/PostMasterPOP3.pl and AdminPOP3 interface for fetching emails without procmail, fetchmail and MDA * fixed attachment filename bug for IE (not the whole path like c:\Documents\test.jpg) Change log: =========== http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/CHANGES?rev=1.47&content… The OTRS 1.0 RC1 release can be downloaded from the following locations: ========================================================================= ftp://ftp.otrs.org/pub/otrs/ MD5 message digest (128-bit) c433bbf67154b69f941fc1ddba234bdc RPMS/suse/7.3/otrs-1.0.0-RC1.i386.rpm f0b086221771c6a43c60a368289ead0a RPMS/suse/8.x/otrs-1.0.0-RC1.i386.rpm d951c47388dcaf354de0d79f75dd0985 RPMS/redhat/7.x/otrs-1.0.0-RC1.i386.rpm 467897f42e144029fdf5d7bc62b85b21 SRPMS/suse/7.3/otrs-1.0.0-RC1.src.rpm 5b605c5cd14a4f48d09152b892c50a48 SRPMS/suse/8.x/otrs-1.0.0-RC1.src.rpm e0ef819bfd2d54b00de3f022189e593e SRPMS/redhat/7.x/otrs-1.0.0-RC1.src.rpm 210ec30ea22eb9af4baad88a1d7e1771 otrs-1.0.0-RC1.tar.gz 3ce708218e9b8f13bd474440c70d8e71 otrs-1.0.0-RC1.tar.bz2 Upgrading from 0.5 to 1.0: ========================== Read the UPGRADING and INSTALL files. Have a lot of fun! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972

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