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Customer: Creating new ticket problem.
by Diego Fernandez 05 Nov '02

05 Nov '02

I didn't know how to use the $OTRS_HOME/bin/SetPermission.sh but I tryed it, and it told me: "Usage: SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER> [OTRS_GROUP] WEB_GROUP] Try: SetPermissions.sh /opt/OpenTRS otrs wwwrun " So I use SetPermissions.sh /opt/OpenTRS otrs wwwrun, but I don't know what does OTRS_USER and WEBSERVER_USER resfers to. Then I check $Self->{Home} in my Kernel/Config.pm. It is $Self->{Home}=/ opt/OpenTRS Then I tryed again to create a new ticket at customer.pl, but got the same bad result. Do you need me to send any configuration file or something? > Hi Diego, > Quoting Diego Fernandez <DFernandez(a)openware.biz>: > > I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl > > > > I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field > > "To" has only one option: "OTRS System <otrs@localhost> - Queue: Postmaster > > - master queue". And click on "store" boton. > > > > At the browser title appear "HTTP 500 Internal server error" > > And shows the page titled: "The page cannot be displayed" > > > > The same occurs when I tried to store a phonecall logged as an agent. > > > > What can i do? > This look like a filesystem permission or config problem! > Use $OTRS_HOME/bin/SetPermission.sh and check $Self->{Home} in > your Kernel/Config.pm. > Martin

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procmail out of memory and lock files
by Eddie Urenda 05 Nov '02

05 Nov '02

I don't know if anyone has been having problems like this, but we occassionally have procmail lockup on us with the following log messages: Nov 4 11:58:53 xxxx procmail[5047]: Out of memory as I tried to allocate 134582 620 bytes Nov 4 11:58:53 xxxx sm-mta[5046]: gA4JvmiZ005045: to="|exec /usr/bin/procmail", ctladdr=<otrs(a)xxxx.xxxx.xxxx.xxx> (1001/100), delay=00:01:05, xdelay=00:01:0 4, mailer=prog, pri=156955, dsn=4.0.0, stat=Operating system error We happen to be using Debian "woody" with Apache 1.3.25, Sendmail 8.12.3, Procmail 3.22, and Postgresql 7.2.1

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Debian: Internal Server Error
by otrs＠ignore.mine.nu 03 Nov '02

03 Nov '02

Hello! I've been trying to get the system to work on a Debian GNU/Linux Woody (stable) installation, but so far, it fails me on one thing. The entire installation went flawless. After the installation I can modify, close, zoom tickets. I can add users, delete them: the lot. However: I cannot add a ticket! :-) Clicking on 'PhoneView' brings up the 'Phone call / new ticket' page. After filling in the form and pressing 'store', I get a 500 error from my Apache. This happens on 2 different machines. As far as I can tell, all required perl-modules have been installed. I get a 'Syntax OK' when performing 'perl -cw path/to/bin/cgi-bin/index.pl'. Nothing shows in the (error)logs either. The same problem occurs with the 'customer.pl' script. Does anyone have any idea how I go about debugging this? Thanks! -- Maarten (Who should have learned Perl when he had the chance!)

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Some Questions
by James Gorman 03 Nov '02

03 Nov '02

Hello, I am running OTRS on a Solaris 8 box and it works, but I am not able to get emails to open a ticket. I have the standard .procmailrc and a .forward file, but for some reason I get nothing delivered to the postmaster queue. Any pointers? Also how do I tie in a customer database? I have one in access on a MS box but can port the tables to MySQL no problems or even use ODBC if possible. Any pointers would be helpful. James

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Installation
by Diego Fernandez 01 Nov '02

01 Nov '02

I want to install OTRS on a REdHat 7.3. please, give me some help on how to install it. Thanks - - - - - Diego Fernandez - Openware _________________________ Visitenos en http://www.openware.biz

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Installation OTRS requirements
by Diego Fernandez 01 Nov '02

01 Nov '02

I want to install OTRS over a Linux Red Hat. Which version do you think OTRS works better? Which version of MySQL? Thanks. - - - - - Diego Fernandez - Openware _________________________ Visitenos en http://www.openware.biz

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mail 2 db
by Chris Day 31 Oct '02

31 Oct '02

Ok, I found out how to pipe email to a .pl file. But is the postmaster.pl portable to other scripts as well? Meaning, if I want email to go into a different database than a otrs database, could I modify the postmaster.pl file to do that? Chris

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Attachments
by Thomas Schuettler 31 Oct '02

31 Oct '02

Hello, I have a problem with attachments. How I can see them. Thanks thomas

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mkStats.pl in beta 8
by Eddie Urenda 30 Oct '02

30 Oct '02

Perhaps I am not calling this correctly, but I can't seem to change the height/width of the generated graphs using mkStats.pl The usage states that: usage: mkStats.pl -j <year> -m <month> -x <width> (default 500) -y <height> (default 350) Yet I can't seem to specify any values for -m and -x beyond the defaults. Is there some special way that I should be calling this? Using something like: ./mkStats.pl -j 2002 -m 10 -x 250 -y 175 Yields the following error: ->> creating stats for 2002/10 <<- writing /opt/OpenTRS/var/pics/stats/2002-10.png Can't call method "png" on an undefined value at ./mkStats.pl line 183. Any help will be greatly appreciated (it may very well be that I am not calling the script correctly, but the defaults produce a graph whose vertical scale is a bit squished). -Eddie

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beta 8 standard responses selection
by Eddie Urenda 30 Oct '02

30 Oct '02

Hello, We have upgraded to OTRS Beta 8 and have most everything working correctly except for the option that enables standard response selections to be forms (this was working fine in beta 7). In Config.pm we have the following set: $Self->{StdResponsesMethod} = 'Form'; Yet all the standard responses appear as links. Is there anything else that needs to be changed for the standards responses (of which we have many) to appear as a drop-down form? -Eddie

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