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AW: [otrs] trouble with postmaster.pl
by Gross Holger 23 Oct '02

23 Oct '02

Here i am. > i use 0.5 beta7 > config.pm is 1.54 date 06.08.02 > where can i get a newer config.pm? #No, that's fine for 0.5 Beta7. #How about the database. Is $OTRS_HOME/bin/CheckDB.pl working. It looks OK! #Did you install the RPM version? yes > is 0.5 Beta8 still released? No, in ~1-2 days. :) That's fine! there is a problem with the ticketid. i can't get a ticketid in the phone view. error massage in the xconsole after piping an email: NoStateID Need TicketID ??? holger

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AW: [otrs] trouble with postmaster.pl
by Gross Holger 23 Oct '02

23 Oct '02

hi martin, thanx for your quick answer! :) i use 0.5 beta7 config.pm is 1.54 date 06.08.02 where can i get a newer config.pm? is 0.5 Beta8 still released? greetings - holger

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trouble with postmaster.pl
by Gross Holger 23 Oct '02

23 Oct '02

hi everybody, i have trouble with the postmaster.pl mails dosn't appear in the otrs system. instead of this there are many errors in my shell. I'm a rookie and don't know what to do - can you help me? thank you! holger this is the error massage after trying to pipe an email to postmaster.pl: cat /opt/OpenTRS/doc/test-email-2.box | /opt/OpenTRS/bin/PostMaster.pl [OpenTRS-PM-2632][Error][1:Kernel::System::Ticket::CreateTicketDB][Line:127] [OpenTRS-PM-2632][Error][0:Kernel::System::Ticket::State::StateLookup][Line:82] No StateID for new found! [OpenTRS-PM-2632][Error][1:Kernel::System::PostMaster::NewTicket::Run][Line:81] [OpenTRS-PM-2632][Error][0:Kernel::System::Ticket::CreateTicketDB][Line:136] No $StateID!!! [OpenTRS-PM-2632][Error][1:Kernel::System::PostMaster::NewTicket::Run][Line:118] [OpenTRS-PM-2632][Error][0:Kernel::System::Article::CreateArticle][Line:77] Need TicketID! Use of uninitialized value in concatenation (.) or string at /opt/OpenTRS/bin/..//Kernel/System/PostMaster/NewTicket.pm line 156. Use of uninitialized value in concatenation (.) or string at /opt/OpenTRS/bin/..//Kernel/System/PostMaster/NewTicket.pm line 156. Odd number of elements in hash assignment at /opt/OpenTRS/bin/..//Kernel/System/Log.pm line 38.

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AW: [otrs] umlaut in e-mail subject
by Ralph Müller 23 Oct '02

23 Oct '02

Hello, I have got the same problem and got this solution from Martin: >This is a problem in the mail parsing >stuff of PostMaster.pl (missing mime encode). A real Bug in 0.5 Beta7. :-/ > >I fixed this 1 weeks ago (did some performance improvements and more >modularity). > >Anyway. Update Kernel/System/EmailParser.pm on your system (if you use >0.5 Beta7) and it should work. By Ralph -----Ursprüngliche Nachricht----- Von: Bastian Hoyer [mailto:hoyer@reakktor.com] Gesendet: Mittwoch, 23. Oktober 2002 10:34 An: otrs(a)otrs.org Betreff: AW: [otrs] umlaut in e-mail subject > -----Ursprüngliche Nachricht----- > Von: otrs-admin(a)otrs.org [mailto:otrs-admin@otrs.org] Im > Auftrag von Volker Voßkämper > Gesendet: Mittwoch, 23. Oktober 2002 03:11 > An: otrs(a)otrs.org > Betreff: [otrs] umlaut in e-mail subject > When an e-mail come in with umlaut in subject the auto-reply > looks like > [Ticket#: 1010030] RE: =?iso-8859-1?Q?Nach_ [...] > what can I do? Hmm.. Not much... > All auto-answers are on Latin-1 iso-8859-1. I think this must > be correct, > isn't it? > (sending client is windows outlook) Yeah.. But this only applies to the body.. Thats why most email clients encode umlauts in headers with quote printable encoding.. I think otrs don't decode it :) Bastian _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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umlaut in e-mail subject
by Volker Voßkämper 23 Oct '02

23 Oct '02

SuSE 8.0 OTRS 0.5 Beta7 When an e-mail come in with umlaut in subject the auto-reply looks like [Ticket#: 1010030] RE: =?iso-8859-1?Q?Nach_ [...] what can I do? All auto-answers are on Latin-1 iso-8859-1. I think this must be correct, isn't it? (sending client is windows outlook) regards Volker

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Receiving Mails in OTRS
by Volker Voßkämper 23 Oct '02

23 Oct '02

Hello, I'm a newbie on linux. I have SuSE 8.0 and OTRS 0.5 Beta7. First everything looks OK including sending e-mails via otrs but receiving is a problem. I have an pop3 account at my provider so I edit /opt/OpenTRS/.fetchmailrc but nothing happen. So I made a copy of it to /root and started fetchmail manual. All mail are feched in the RAW queue. But every hour the same mails are new again in RAW queue with new ticket#. Later, after reading maillistarchive, I edit /opt/OpenTRS/var/cron/fetchmail removing the comment and removing >> /dev/null. Then I did rcotrs start-force OK, the job is working now - every 5 min a root mail apperars. Everything seemed OK. But sometimes old mails appear with new ticket#. One example is: I close a ticket. Later I got a mail for this ticket#. The queue has follow up enabled. The mail appears with new ticket# an when I search for the old ticket# the new mail is attached to the old ticket to. But the ticket is only availible via search. And real new ticket give no auto reply even I tell it the system. Mostly new tickets# for old mails appear after rcotrs start-force. What is the possible error in my config? regards Volker

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Error in procmail
by Edwin D. Viñas 22 Oct '02

22 Oct '02

I found the following error in log of procmail: procmail: Executing "/usr/local/OpenTRS/bin/PostMaster.pl" install_driver(Pg) failed: Can't load '/usr/local/lib/perl5/site_perl/5.005/i386-freebsd/ auto/DBD/Pg/Pg.so' for module DBD::Pg: Shared object "libpq.so.2" not found at /usr/libda ta/perl/5.00503/DynaLoader.pm line 169, <STDIN> chunk 13. What does it mean pls? best regards, --edwin _________________ \_____\__\ ____/__/ Edwin D. Viñas <edwinv(a)asti.dost.gov.ph> \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD".

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Fw: No message appears in the queue
by Edwin D. Viñas 22 Oct '02

22 Oct '02

btw, my system is FreeBSD-4.4 with BSD mail installed. Just now when Im browsing otrs directory, I saw a .mailrc in the directory. Is it possible to put both .mailrc and .procmailrc in the same directory? When the otrs ticket request form is filled-up and submitted, no error occurs. * OTRS email is otrs@localhost When i check the otrs system, no queue appeared. When i checked the /var/mail/otrs, there I see the report which I have submitted via the form. 1. Is it because procmail is not working? 2. Where should otrs email be? (/usr/home/otrs or /var/mail/otrs) 3. I have already installed procmail... how do i start it or tell it to read otrs email in /var/mail/otrs? Thanks in advance for any solution you can suggest :-) -edwin _________________ \_____\__\ ____/__/ Edwin D. Viñas <edwinv(a)asti.dost.gov.ph> \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD".

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No message appears in the queue
by Edwin D. Viñas 22 Oct '02

22 Oct '02

Can somebody help me on this please... Im not working full-time with this so I dont have the time to read all docus to fastrack otrs installation. As of now: When the otrs ticket request form is filled-up and submitted, no error occurs. * OTRS email is otrs@localhost When i check the otrs system, no queue appeared. When i checked the /var/mail/otrs, there I see the report which I have submitted via the form. 1. Is it because procmail is not working? 2. Where should otrs email be? (/usr/home/otrs or /var/mail/otrs) 3. I have already installed procmail... how do i start it or tell it to read otrs email in /var/mail/otrs? Thanks in advance for any solution you can suggest :-) -edwin _________________ \_____\__\ ____/__/ Edwin D. Viñas <edwinv(a)asti.dost.gov.ph> \ _____\__\ ___/__/ SRSII, DOST-ASTI, PREGINET Project \ _____\__\__/__/ Mobile:+639202612660 Tel:+6324351071 \______\__\/__/ "IF OTHERS THINK 10 MINUTES AHEAD; '02 \______\___/ FILIPINOS MUST THINK 10 YEARS AHEAD".

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graphs
by Bryan Fullerton 21 Oct '02

21 Oct '02

Allo, Do the stats graphs work? I tried running bin/mkStats.pl and it gave me the attached errors (from syslog, so there's a bit of extra stuff). Maybe MySQL/PostgreSQL differences? Thanks, Bryan

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