I have just started looking at OTRS and it looks like a very good
system. I am using Sun Solaris 5.7 but it works just fine (except that
SetPermisions.sh fails since no bash and chown syntax is different).
One thing I found during testing was that the initial auto response from
PostMaster was always sent to the From address and ignored any Reply-To
email address.
The following patch (against 0.5BETA7) fixes this.
--
Phil Davis
*** CURRENT/OpenTRS/Kernel/System/PostMaster/NewTicket.pm Mon Sep 9
12:22:13 2002
--- orig/OpenTRS/Kernel/System/PostMaster/NewTicket.pm Mon Aug 5
13:29:49 2002
***************
*** 166,182 ****
QueueID => $QueueID,
Type => $AutoResponseType,
);
-
- my $Send_to = $GetParam{ReplyTo};
- if ($Send_to eq "") {
- $Send_to = $GetParam{From};
- }
-
if ($Data{Text} && $Data{Realname} && $Data{Address} &&
!$GetParam{'X-OTRS-Loop'}) {
# --
# check / loop protection!
# --
! if (!$Self->{LoopProtectionObject}->Check(To => $Send_to)) {
# add history row
$TicketObject->AddHistoryRow(
TicketID => $TicketID,
--- 166,176 ----
QueueID => $QueueID,
Type => $AutoResponseType,
);
if ($Data{Text} && $Data{Realname} && $Data{Address} &&
!$GetParam{'X-OTRS-Loop'}) {
# --
# check / loop protection!
# --
! if (!$Self->{LoopProtectionObject}->Check(To =>
$GetParam{From})) {
# add history row
$TicketObject->AddHistoryRow(
TicketID => $TicketID,
***************
*** 187,193 ****
return;
}
# write log
! if (!$Self->{LoopProtectionObject}->SendEmail(To => $Send_to)) {
return;
}
--- 181,187 ----
return;
}
# write log
! if (!$Self->{LoopProtectionObject}->SendEmail(To =>
$GetParam{From})) {
return;
}
***************
*** 239,248 ****
TicketID => $TicketID,
TicketObject => $TicketObject,
HistoryType => 'SendAutoReply',
! HistoryComment => "Sent auto response to '$Send_to'",
From => "$Data{Realname} <$Data{Address}>",
Email => $Data{Address},
! To => $Send_to,
RealName => $Data{Realname},
Charset => $Data{Charset},
Subject => $Subject,
--- 233,242 ----
TicketID => $TicketID,
TicketObject => $TicketObject,
HistoryType => 'SendAutoReply',
! HistoryComment => "Sent auto response to '$GetParam{From}'",
From => "$Data{Realname} <$Data{Address}>",
Email => $Data{Address},
! To => $GetParam{From},
RealName => $Data{Realname},
Charset => $Data{Charset},
Subject => $Subject,
***************
*** 256,267 ****
# do log
$LogObject->Log(
Message => "Sent auto reply for Ticket [$NewTn]
(TicketID=$TicketID, " .
! "ArticleID=$ArticleID) to '$Send_to' "
);
}
else {
# do log
! $LogObject->Log(MSG => "Sent no auto reply for Ticket [$NewTn]
($Send_to) "
);
}
--- 250,261 ----
# do log
$LogObject->Log(
Message => "Sent auto reply for Ticket [$NewTn]
(TicketID=$TicketID, " .
! "ArticleID=$ArticleID) to '$GetParam{From}' "
);
}
else {
# do log
! $LogObject->Log(MSG => "Sent no auto reply for Ticket [$NewTn]
($GetParam{From}) "
);
}
