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RE: [otrs] QMail
by Gene Parks 20 Oct '02

20 Oct '02

If you are using qmail-ldap it is easy. If you are using standard qmail it is a little more complicated. gene -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Sunday, October 20, 2002 8:22 AM To: otrs(a)otrs.org Cc: mpm(a)litterae.de; michael.mehl(a)web.de Subject: Re: [otrs] QMail Hi Michael, On Sun, Oct 20, 2002 at 02:00:32PM +0200, Michael P. Mehl wrote: > How can I setup OTRS with QMail? Yes, you can. PS: Your email address is not working. [...] <mpm(a)litterae.de>: host mailin.ispgateway.de[62.67.200.3] said: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) [...] > Best regards... > Michael Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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QMail
by Michael P. Mehl 20 Oct '02

20 Oct '02

Hi! How can I setup OTRS with QMail? Best regards... Michael

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blink
by Bryan Fullerton 18 Oct '02

18 Oct '02

Howdy, One of my queue names blinks in the QueueView - any idea why? :) Thanks, Bryan

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Cron command...
by Bryan Fullerton 18 Oct '02

18 Oct '02

Howdy, I see in the crontab for the otrs user (which I finally turned on ;) that there's this section: # -- # cron/postmaster - postmaster cron of the OpenTRS # Copyright (C) 2002 Martin Edenhofer <martin+code(a)otrs.org> # -- # $Id: .procmailrc,v 1.7 2002/05/12 22:04:43 martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. # -- # check every 60 minutes the spool dorectory of OpenTRS */60 * * * * /etc/rc.d/otrs cleanup Where do I find the command that's supposed to live as /etc/rc.d/otrs? No mention of it (or the Cron.sh file) in the INSTALL docs. Thanks! Bryan

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new install info and comments
by Bryan Fullerton 17 Oct '02

17 Oct '02

Hallo, Yesterday I installed OpenTRS BETA7 on FreeBSD 4.6.2-p2 with PostgreSQL. The install went fine once I got all the Perl modules installed, though I think I need to setup mod_perl to get the speed I'd like. Some comments/suggestions... - in the INSTALL document, step 2, it would be useful if you mentioned that the otrs user needs to be in the nogroup group to work properly later with SetPermissions.pl etc. - to get the initial PostgreSQL-specific schema file working I had to do the insert twice - the first time there were many errors about missing tables, but the second time it worked fine (I'm guessing because the tables were there from the first insert :). This should probably be documented, or the order of table creation changed around in the SQL. - I had to do a "chgrp -R www $HOME/var/article" to allow Apache to write copies of the messages sent. Maybe document this? - Most of the general otrs config seems to be in the Kernel/Config.pm file, which I'd assume is overwritten if I do an upgrade. Might be worth looking into something like Mailman or FreeBSD has, where the application has default settings which are overridden (if needed) by a file that's not included in the application tarball. Makes upgrades easier. :) I think that's it for now, just getting into setting up users/groups and queues now, so will probably have more to comment on later. :) Also, I can definitely host an FTP mirror in Canada if there's interest, and possibly a demo system depending what's needed for that... Thanks for the cool software! Bryan -- Bryan Fullerton http://bryanfullerton.com/ Core Competency uunet.ca!gts!cspace!bryanf Samurai Consulting Inc.

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old tickets
by Thomas Schuettler 17 Oct '02

17 Oct '02

Hello! How can I see old tickets? I'm testin otrs 0.5 Beta 7 Thanks thomas

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Can't locate object method
by Shawn A. Laughlin 15 Oct '02

15 Oct '02

I installed OTRS on a Redhat 7.2 box running sendmail. I frequently get the following error. I can continue by simply reloading the page. And it always works. But it is pretty disconcerting. Any insight as to why I would continue to get this error? Can't locate object method "new" via package "Kernel::System::DB" \ (perhaps you forgot to load "Kernel::System::DB"?) at \ /home/ccc/OpenTRS/bin/cgi-bin/index.pl line 81. -- Shawn A. Laughlin Network Manager/Director, CCC Chemistry Dept 4521 S. HEB University of Utah (801)581-4696 "The salary of the chief executive of a large corporation is not a market award for achievement. It is frequently in the nature of a warm personal gesture by the individual to himself." --John Kenneth Galbraith

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autoresponse does not honour Reply-To
by Phil Davis 15 Oct '02

15 Oct '02

I have just started looking at OTRS and it looks like a very good system. I am using Sun Solaris 5.7 but it works just fine (except that SetPermisions.sh fails since no bash and chown syntax is different). One thing I found during testing was that the initial auto response from PostMaster was always sent to the From address and ignored any Reply-To email address. The following patch (against 0.5BETA7) fixes this. -- Phil Davis *** CURRENT/OpenTRS/Kernel/System/PostMaster/NewTicket.pm Mon Sep 9 12:22:13 2002 --- orig/OpenTRS/Kernel/System/PostMaster/NewTicket.pm Mon Aug 5 13:29:49 2002 *************** *** 166,182 **** QueueID => $QueueID, Type => $AutoResponseType, ); - - my $Send_to = $GetParam{ReplyTo}; - if ($Send_to eq "") { - $Send_to = $GetParam{From}; - } - if ($Data{Text} && $Data{Realname} && $Data{Address} && !$GetParam{'X-OTRS-Loop'}) { # -- # check / loop protection! # -- ! if (!$Self->{LoopProtectionObject}->Check(To => $Send_to)) { # add history row $TicketObject->AddHistoryRow( TicketID => $TicketID, --- 166,176 ---- QueueID => $QueueID, Type => $AutoResponseType, ); if ($Data{Text} && $Data{Realname} && $Data{Address} && !$GetParam{'X-OTRS-Loop'}) { # -- # check / loop protection! # -- ! if (!$Self->{LoopProtectionObject}->Check(To => $GetParam{From})) { # add history row $TicketObject->AddHistoryRow( TicketID => $TicketID, *************** *** 187,193 **** return; } # write log ! if (!$Self->{LoopProtectionObject}->SendEmail(To => $Send_to)) { return; } --- 181,187 ---- return; } # write log ! if (!$Self->{LoopProtectionObject}->SendEmail(To => $GetParam{From})) { return; } *************** *** 239,248 **** TicketID => $TicketID, TicketObject => $TicketObject, HistoryType => 'SendAutoReply', ! HistoryComment => "Sent auto response to '$Send_to'", From => "$Data{Realname} <$Data{Address}>", Email => $Data{Address}, ! To => $Send_to, RealName => $Data{Realname}, Charset => $Data{Charset}, Subject => $Subject, --- 233,242 ---- TicketID => $TicketID, TicketObject => $TicketObject, HistoryType => 'SendAutoReply', ! HistoryComment => "Sent auto response to '$GetParam{From}'", From => "$Data{Realname} <$Data{Address}>", Email => $Data{Address}, ! To => $GetParam{From}, RealName => $Data{Realname}, Charset => $Data{Charset}, Subject => $Subject, *************** *** 256,267 **** # do log $LogObject->Log( Message => "Sent auto reply for Ticket [$NewTn] (TicketID=$TicketID, " . ! "ArticleID=$ArticleID) to '$Send_to' " ); } else { # do log ! $LogObject->Log(MSG => "Sent no auto reply for Ticket [$NewTn] ($Send_to) " ); } --- 250,261 ---- # do log $LogObject->Log( Message => "Sent auto reply for Ticket [$NewTn] (TicketID=$TicketID, " . ! "ArticleID=$ArticleID) to '$GetParam{From}' " ); } else { # do log ! $LogObject->Log(MSG => "Sent no auto reply for Ticket [$NewTn] ($GetParam{From}) " ); }

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Logout error
by Bryan Fullerton 14 Oct '02

14 Oct '02

When I logout, I get this error: ===== Software error: Can't read Motd.dtl: No such file or directory at /usr/local/opentrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 186. For help, please send mail to the webmaster (webmaster(a)samurai.com) giving this error message and the time and date of the error. ===== I have a Motd.dtl file in $HOME/Kernel/Output/HTML/Standard - do I need one somewhere else as well? I don't have time to trace down the code right now, but I'll see what I can do early next week if nobody else has time. Thanks! Bryan

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Cronjob /etc/rc.d/otrs cleanup ...
by Hannes Lau 06 Oct '02

06 Oct '02

Hello! After activating the cronjobs i receive the following mail every hour. /bin/sh: /etc/rc.d/otrs: No such file or directory The Subject contains the cronjob: /etc/rc.d/otrs cleanup >> /dev/null I commented the reffering line in the crontab out, the mails stopped and the OTRS kept on working... My Question: What is this line for? Is it relevant in any way? :-) Greetings Hannes Lau

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