Hi OTRS-users,
I´m not sure, that my first message had reached the list, so I send
it again:
as I told Martin a few weeks ago, we want to use the OTRS via an
MS-Exchange-Server (Don´t hit me, it´s an existing and running
system)
I´m not an experienced LINUX-Admin, so I have a few problems with the
mail configuration.
First of all, after installing the otrs, I configured the
KMail-settings to test whether it is possible to send and receive
Emails with the Linux-client via the Exchange-Server. Configuring the
outgoing mails as an SMTP with the datas of the Exchange-Server, it
works, with sendmail it won´t.
Second step was to configure the fetchmail-cron. Trying to send an
Email from this account (private) to the office´s account, I saw,
that this worked, too. (with a few changes in
etc/sysconfig/fetchmail)
At last I tried to send replies from otrs to the Test-customer. The
only result is an received message, that the used email-address is
unknown.
Now there could be two problems: Misconfiguration of the
Exchange-Server or misconfiguration of sendmail.
Question: Must I use sendmail with otrs? If so, must I use a
Relay-Server (the Exchange-Server) in the configuration of sendmail?
Is there anybody who has experiences with OTRS (or similar) and
MS-Exchange?
Thanks for your help.
Klaus Humme
