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[Ticket #1374] Reg: OTRS 3.01 not working properly in internet explorer 8
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, nils(a)lemonbit.com wrote: ravi shanker wrote: > i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. > would like to know what are browsers and which versions of these are supported. OTRS 3.0.2 was released last week and has a fix specifically for IE8: http://otrs.org/releases/3.0.2/ Nils. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ==Ticket History== On Jul 02, 2011 @ 03:25 pm, ionel.gardais(a)tech-advantage.com wrote: Hi Ravi, You should upgrade to 3.0.2 which address this issue. Ionel Le 22 nov. 2010 à 18:39, ravi shanker a écrit : > Hi > i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. > would like to know what are browsers and which versions of these are supported. > > Ravi Shankar > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:25 pm, rshanker_ch(a)yahoo.com wrote: Hi i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. would like to know what are browsers and which versions of these are supported. Ravi Shankar ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1374

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[Ticket #1374] Reg: OTRS 3.01 not working properly in internet explorer 8
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, ionel.gardais(a)tech-advantage.com wrote: Hi Ravi, You should upgrade to 3.0.2 which address this issue. Ionel Le 22 nov. 2010 à 18:39, ravi shanker a écrit : > Hi > i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. > would like to know what are browsers and which versions of these are supported. > > Ravi Shankar > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ==Ticket History== On Jul 02, 2011 @ 03:25 pm, rshanker_ch(a)yahoo.com wrote: Hi i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. would like to know what are browsers and which versions of these are supported. Ravi Shankar ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1374

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[Ticket #1374] Reg: OTRS 3.01 not working properly in internet explorer 8
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, rshanker_ch(a)yahoo.com wrote: Hi i tried opening otrs 3.0 ver in ie8..it is giving javascript error.. would like to know what are browsers and which versions of these are supported. Ravi Shankar ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1374

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[Ticket #1372] JavaScriptError: Cannot call method 'Init' of undefined
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:25 pm, nils(a)lemonbit.com wrote: Hello, We upgraded from OTRS 2.4.9 to OTRS 3.0.2 using the RPM package on CentOS 5.5. Everything seems to be working fine, but when we open the page to compose a new e-mail we get two JavaScript errors: ---- [ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 • c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 ---- We already tried removing these cache files, but they are regenerated and the error persists. As a result auto-complete and features (navigation) break... Has anyone else encountered this or does anyone know what is wrong here? How do we fix this? Nils. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1372

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[Ticket #1370] MenuModule - multiple actions
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:24 pm, kristofer(a)cybernetik.net wrote: Hello, I would like to provide multiple actions to a MenuModule/PreMenuModule. I would like the "Spam" one to move it to the "Junk" queue and close the ticket. The current action only moves it to the new queue. What can I add to the arguments to add an additional action to make it also close the ticket? $Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} = { 'Action' => 'AgentTicketMove', 'Description' => 'Mark as Spam!', 'Link' => 'Action=AgentTicketMove&TicketID=$Data{"TicketID"}&DestQueue=Junk', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Name' => 'Spam' }; Thanks. ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1370

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[Ticket #1368] Reopened tickets
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:24 pm, ionel.gardais(a)tech-advantage.com wrote: Hi, How to get stats about tickets that are or have been reopened ? My boss would like to get the history of reopened tickets. (Reopened as in "Closed successfully then opened again") Thanks, Ionel -- Ionel GARDAIS IT Team manager ==Ticket History== On Jul 02, 2011 @ 03:24 pm, ionel.gardais(a)tech-advantage.com wrote: Attachment: ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1368

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[Ticket #1004] bugs.otrs.org or otrsteam.ideascale.com ?
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, ahalle-otrs(a)radprax.de wrote: Christopher T. Kuhn wrote : > New ideas are to be posted on otrsteam.ideascale.com only. We will > consider these ideas in the OTRS Release Workshops to meet the > community requirements best. Hi Christopher, ah, ok, thanks. I will do so and from now on point users to ideascale instead of bugzilla for ideas. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ==Ticket History== On Jul 02, 2011 @ 03:11 pm, christopher.kuhn(a)otrs.com wrote: Hi Alex, New ideas are to be posted on otrsteam.ideascale.com only. We will consider these ideas in the OTRS Release Workshops to meet the community requirements best. Am 03.11.2010 um 00:42 schrieb Alexander Halle: > Hi, > > many thanks for otrsteam.ideascale.com . > > I read that one should add the bugzilla ID to an idea if it is already existing in the bug tracker. > > But what about completly new ideas ? Shall they to be posted to both tools or only to ideascale from now on ? > > Thanks in advance > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ((enjoy)) -- Christopher T. Kuhn Vice President Global Consulting OTRS AG Europaring 4 D-94315 Straubing T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 M: +49 (0) 1515 5068 771 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Testen Sie 30 Tage lang kostenfrei die Vollversion von OTRS OnDemand: http://www.otrsondemand.com/ ------ On Jul 02, 2011 @ 03:11 pm, ahalle-otrs(a)radprax.de wrote: Hi, many thanks for otrsteam.ideascale.com . I read that one should add the bugzilla ID to an idea if it is already existing in the bug tracker. But what about completly new ideas ? Shall they to be posted to both tools or only to ideascale from now on ? Thanks in advance Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1004

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[Ticket #1004] bugs.otrs.org or otrsteam.ideascale.com ?
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, christopher.kuhn(a)otrs.com wrote: Hi Alex, New ideas are to be posted on otrsteam.ideascale.com only. We will consider these ideas in the OTRS Release Workshops to meet the community requirements best. Am 03.11.2010 um 00:42 schrieb Alexander Halle: > Hi, > > many thanks for otrsteam.ideascale.com . > > I read that one should add the bugzilla ID to an idea if it is already existing in the bug tracker. > > But what about completly new ideas ? Shall they to be posted to both tools or only to ideascale from now on ? > > Thanks in advance > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ((enjoy)) -- Christopher T. Kuhn Vice President Global Consulting OTRS AG Europaring 4 D-94315 Straubing T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 M: +49 (0) 1515 5068 771 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Testen Sie 30 Tage lang kostenfrei die Vollversion von OTRS OnDemand: http://www.otrsondemand.com/ ==Ticket History== On Jul 02, 2011 @ 03:11 pm, ahalle-otrs(a)radprax.de wrote: Hi, many thanks for otrsteam.ideascale.com . I read that one should add the bugzilla ID to an idea if it is already existing in the bug tracker. But what about completly new ideas ? Shall they to be posted to both tools or only to ideascale from now on ? Thanks in advance Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1004

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[Ticket #985] Custom Params in static stats module
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, josh(a)moonfruit.com wrote: Ha! I didn't look at $Param{User} in the run method, it works! Thanks, Josh. > ==Ticket History== On Jul 02, 2011 @ 03:11 pm, bernhard.schmalhofer(a)otrs.com wrote: Am 01.11.2010 14:05, schrieb Hiren Joshi: > Hi, > > If I have a static stats module in /opt/otrs/Kernel/System/Stats/Static, > can I pass in a custom parameter via the command line? > > I call them using: > /opt/otrs/bin/mkStats.pl -n 10000 -r josh -m "Stats", how can I adapt a > module to take a new parameter? > > I know I can use -p to pass a param string (eg User=josh) but what do I > need to add to the Param sub to make use of it? I haven't used the command line script myself, but here is what I think: When you want to run the static statistic only via the command line, then you don't need to change anything in the Param sub. This sub is only used for setting up the statistic input page in the OTRS webinterface. The webinterface needs to know which input fields are presented to the user. When you pass '-p User=josh' on the command line the new parameter will be passed to the Run method of the static statistic. Hope that helps, Bernhard > Thanks, > > Josh. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ On Jul 02, 2011 @ 03:11 pm, josh(a)moonfruit.com wrote: Hi, If I have a static stats module in /opt/otrs/Kernel/System/Stats/Static, can I pass in a custom parameter via the command line? I call them using: /opt/otrs/bin/mkStats.pl -n 10000 -r josh -m "Stats", how can I adapt a module to take a new parameter? I know I can use -p to pass a param string (eg User=josh) but what do I need to add to the Param sub to make use of it? Thanks, Josh. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/985

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[Ticket #1004] bugs.otrs.org or otrsteam.ideascale.com ?
by KIRAN IT 02 Jul '11

02 Jul '11

This is a notification from the Help Desk. On Jul 02, 2011 @ 03:11 pm, ahalle-otrs(a)radprax.de wrote: Hi, many thanks for otrsteam.ideascale.com . I read that one should add the bugzilla ID to an idea if it is already existing in the bug tracker. But what about completly new ideas ? Shall they to be posted to both tools or only to ideascale from now on ? Thanks in advance Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1004

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