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Re: [otrs] Firefox does not remember otrs agent password
by "LQ Marshall" 04 Jun '11

04 Jun '11

Did you verify that firefox has not been told to not remember passwords for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ ----- Original Message ----- From:Frank Thommen <frank.thommen(a)gmx.net> To:"User questions and discussions about OTRS." <otrs(a)otrs.org> Sent:6/3/2011 16:33 Subject:Re: [otrs] Firefox does not remember otrs agent password Marius Vaitiekunas wrote: > Hello, > > As you can see in a subject, firefox does not remember otrs agent > password. Chrome does. Anybody know, how to change this behavior? > Thank You. It's anyway always best if passwords are remembered by humans and not by software :-) frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Firefox does not remember otrs agent password
by Marius Vaitiekunas 03 Jun '11

03 Jun '11

Hello, As you can see in a subject, firefox does not remember otrs agent password. Chrome does. Anybody know, how to change this behavior? Thank You. -- mv

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Customer -> New Ticket, filter queue based on ticket type
by niklas.johansson＠knowit.se 03 Jun '11

03 Jun '11

Hello! In the Customer Web -> New Ticket I want the queues to be filtered based on what ticket type the customer has selected. I have managed to get the similar thing to work where the service list is filtered based on what queue the customer chose, but this on I stay without luck so far. Here is my ACL: ---------------- # Filter Queues $Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage']}, }, # hide the queues's for types PossibleNot => {Queue => ['[RegExp]::','[RegExp]^*'] } }; $Self->{TicketAcl}->{'ACL-Name-10'} = { # match properties Properties => {Frontend => {Action => ['CustomerTicketMessage']}, # current ticket match properties Ticket => { Type => ['RfC'] }, }, Possible => { Queue => ['[RegExp]^Change Queue Several Nines'] }, }; ---------------- The queues are never hidden and not filtered after ticket type has been chosen. Please advice. Thanks in advance! Regards, Niklas

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Re: [otrs] Firefox does not remember otrs agent password
by "LQ Marshall" 03 Jun '11

03 Jun '11

I've had similar things occur in the past. I deleted the saved paswords from the browser, exited and the re-saved them. Ding:-) gl -LQ ----- Original Message ----- From:Matas <mseimys(a)vtex.lt> To:otrs@otrs.org Sent:6/3/2011 4:36 Subject:Re: [otrs] Firefox does not remember otrs agent password On 06/03/2011 10:55 AM, Marius Vaitiekunas wrote: > Hello, > > As you can see in a subject, firefox does not remember otrs agent > password. Chrome does. Anybody know, how to change this behavior? > Thank You. > Same problem here:) I could just add a note, that Firefox DOES remember password, but it DOES NOT autofill it to form, so you have to manually add it each time you try to log in as Agent. However, on customer login screen, this works like a charm. What could be the issue and how to fix it? -- Matas --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Permission denied errors on index.pl in admin section
by Jefferson Davis 03 Jun '11

03 Jun '11

Various items will not allow access any longer since migrating to 3.0.x, I've run the otrs.SetPermissions script multiple times, no joy. No problems getting at sysconfig, but editing/deleting queues, responses, etc are blocked with " You don't have permission to access /otrs/index.pl on this server." Interestingly I AM able to add new, just can;t edit or delete. WTH? I now have an issue with new ticket notifications being duplicated. Where else can I look? We are running/forcing to https via apache redirect, if thaht's germain, though I've also tried it in http and same results, so I am kind of discounting THAT as the issue. I'm somewhat open to doing a fresh install, migrating only the agent and customer LDAP stanzas from my 2.x config, but would prefer to NOT go through that effort if possible. Checked the DB permissins as well, the otrs user has full rights to the entire DB. apache error logs have been inconclusive. I really like this system but upgrading/moving it could be easier. -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ext 120 (office) 661.392.0681 (fax) http://district.standard.k12.ca.us

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Re: [otrs] Firefox does not remember otrs agent password
by Mark Dissington 03 Jun '11

03 Jun '11

>>> On 03/06/2011 at 08:55, Marius Vaitiekunas <mariusvaitiekunas(a)gmail.com> wrote: > Hello, > > As you can see in a subject, firefox does not remember otrs agent > password. Chrome does. Anybody know, how to change this behavior? > Thank You. Works fine here on FF 4.0.1 with OTRS 2.4.10, username and password both filled in correctly on index.pl page. Mark. Netmania IT Limited Registered in England No: 4039293 Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, Staffordshire, WS13 8EX VAT Reg No: 765 6677 74 This electronic message contains information from Netmania IT Ltd which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the Netmania IT Ltd's email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes. Email has been scanned for viruses by Altman Technologies' email management service - www.altman.co.uk/emailsystems

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Looking for hot deals on cool products?
by BindasBargain 02 Jun '11

02 Jun '11

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Restrict agent to only see one customer
by niklas.johansson＠knowit.se 01 Jun '11

01 Jun '11

The correct way as I know it is to have one group (with one queue) for each company. You then assign the agent to that group. In case you register the customers you will then assign both the agent and the customer-users to the same group. Isn't this sufficient?

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Restrict agent to only see one customer
by Robert Poreba 01 Jun '11

01 Jun '11

Hi All, Is there a way to set some of the agents to only see and be able to log calls for a particular customer. We have few people in the company that only deal with one customer. We don't want them to see details of other customers and we don't want them to be able to log calls for any other customers. Please let me know if this can be done or if you know any workarounds. -- Thank you Robert

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OTRS and Mysql performance
by Jan.Dreyer＠bertelsmann.de 01 Jun '11

01 Jun '11

Hi, we have two OTRS instances on one server, nothing else is running there. There are some mysql statistics though, that make me worry: . Slow_queries: 96 . Innodb_buffer_pool_reads: 12 . Handler_read_rnd: 9,198 k . Handler_read_rnd_next: 710 M . Created_tmp_disk_tables: 2,581 . Select_full_join: 31 k . Opened_tables: 29 k . Table_locks_waited: 11 k Some of these could be improved by changing settings of innodb_buffer_pool_size, tmp_table_size and max_heap_table_size in my.cnf, but others (Handler_read_rnd, Select_full_join, .) are pointing to bad optimized requests. Are there any documents about Mysql-performance (and -tweaking) wrt OTRS? (besides http://doc.otrs.org/2.4/en/html/performance-tuning-database.html I mean) Regards, Jan Dreyer

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