Hi all,
We recently upgraded from v2.0.4 to v3.0.7 and find that the new
ticket search interface is a bit cumbersome for a few reasons:
1) It is not possible to add "Owner" as a default field for the search
box. Same goes for Priority, Created in Queue, and Created by
Agent/Owner.
2) If TicketCreateTimePoint or TicketCreateTimeSlot are added as
defaults to the Ticket::ViewSearch, they must be used for the search.
This is unlike the previous OTRS 2.0.4 where there was a radio button
option for "No time settings."
2) As various fields are activated by default for the search box, they
show up in reverse order (i.e., Ticket # at the bottom, Subject above
it, etc.). Logically speaking it would make sense for Ticket # to be
at the top, followed by Subject, Fulltext, From, CC, etc. This is how
the fields are listed anyway in the admin configuration page and how
they used to be listed in OTRS v2.0.4.
3) The search templates are useful but they only save the fields that
are used for the subsequent search. Then, when a previously saved
template is chosen, the originally entered search keys are pre-filled!
4) We found that the older OTRS (v2.0.4) had a more convenient
searching interface All the attributes that are available were
presented (or at least nearly all of the important ones) and a user
could very quickly select which attribute to search on. Instead, with
the current interface, one has to have a couple of extra mouse clicks
for each extra attribute before being able to enter the search key for
that attribute.
Is there any possibility that some of the conveniences of v2.0.4 can
be brought back in v3.0.x?
Thanks in advance!
Paarvai
