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ITSM Change Management :: Options to change status of change
by Ajmal Ahmed 21 Feb '11

21 Feb '11

Hi, What are the options to change the 'Change Status', which seems to be stuck at 'Requested' despite trying all options for conditions. Have already tried various options mentioned in the blog, documentation does not help to take beyond this stage. Best regards, Ajmal Ahmed Shariff

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PDF Printing Images
by Stuart Hall 20 Feb '11

20 Feb '11

Hello, I notice that printing to PDF from FAQ doesn't render inline images. Is there a way to make this work? Thanks, Stuart H.

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Problem with attach file in otrs 2.4.9
by masood ramezani 20 Feb '11

20 Feb '11

i am working on OTRS 2.4.9, and right now i'm trying to implement the file attachment.. here's my problem: after I attach a file to a ticket (successfully; because I can see it in Article_Attachment table in the DB) and send it, when I want to check the ticket and download the attached file, the content of the downloaded file is corrupted... for example, if I attach a pdf file, the files is like a clean sheet when I download it... or if I attach an Excel file, I can't check the content of the file and there's message about the file being corrupted. any advice would be appreciated. thx.

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To change logo in agent interface
by ravi shanker 20 Feb '11

20 Feb '11

Hi, I'm using otrs 3.0 and would like to know whether we can change "OTRS" logo @ right side corner of agent interface.i couldn't get otrs image in images folder. Also i tried changing productname in config and it only changed logos at browser header,login etc but not OTRS logo @ rightside corner of every page. If somebody have tried this,please let me know Regards Ravi Shankar

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issue with stats
by Thiru K 20 Feb '11

20 Feb '11

Hi all, Recently we migrated OTRS 2.2.6 mysql to 2.4.9 oracle windows. everything works fine except stats. if i click the stats icon i get this error Can't locate object method "GetObjectName" via package "Kernel::System::Stats::Static::StateAction" at H:/OTRS/OTRS//Kernel/System/Stats.pm line 2234 Output of check modules ------------------------------ H:\OTRS\OTRS\bin>perl otrs.checkModules.pl o CGI............................ok (v3.49) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.24) o DBI............................ok (v1.615) o DBD::mysql.....................ok (v4.017) o Digest::MD5....................ok (v2.51) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.835) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.09) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.33) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.4001) o GD.............................ok (v2.45) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.03) defined(%hash) is deprecated at H:/OTRS/StrawberryPerl/perl/site/lib/SOAP/Lite.p m line 466. (Maybe you should just omit the defined()?) defined(%hash) is deprecated at H:/OTRS/StrawberryPerl/perl/site/lib/SOAP/Lite.p m line 2204. (Maybe you should just omit the defined()?) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.40) Perl version is 5.12 I would appreciate if anybody help me out to fix this issue. thaanks, kt

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Gnome UI for OTRS
by Munroe Sollog 19 Feb '11

19 Feb '11

Is there a desktop interface to OTRS? something similar to the iphone app, but for gnome/kde/whatever. -- Munroe Sollog Systems Engineer Digirati Consulting, Inc sollog(a)digiraticonsulting.com

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Auto-populating the CMDB
by Gavin Hamill 19 Feb '11

19 Feb '11

Hello all, I'm at the very early stages of planning an OTRS::ITSM deployment and have a question that Google couldn't answer. Is it possible (i.e. has anyone done it and documented it) to populate the CMDB with the results of an automated network scan? The product I had in mind was Spiceworks - the ability to migrate all that lovely detail of machine manufacturer / model number / serial numbers / hardware setup / software installations / BIOS levels / service tags (Dell..) directly into a fresh ITSM installation would be fantastic :) Cheers, Gavin.

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LDAP with similar Users
by jose francisco 19 Feb '11

19 Feb '11

I have a problem to authenticate to my OpenLDAP, because I have users with different ou and same login: cn=jluis,ou=users,ou=example1,dc=gov,dc=fl cn=jluis,ou=users,ou=example2,dc=gov,dc=fl I think I could authenticate users by their e-mails jluis(a)example1.gov.fl jluis(a)example2.gov.fl but I'm trying to make it change to "CustomerLogin.dtl" and does not work, if anyone knows a solution to this I appreciate, thank you very much ...

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LDAP with similar Users
by Francisco Luis 18 Feb '11

18 Feb '11

I have a problem to authenticate to my OpenLDAP, because I have users with different ou and same login: cn=jluis,ou=users,ou=example1,dc=gov,dc=fl cn=jluis,ou=users,ou=example2,dc=gov,dc=fl I think I could authenticate users by their e-mails jluis(a)example1.gov.fl jluis(a)example2.gov.fl but I'm trying to make it change to "CustomerLogin.dtl" and does not work, if anyone knows a solution to this I appreciate, thank you very much ...

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OTRS combines email with subject issue
by xxx 18 Feb '11

18 Feb '11

HI, OTRS combines the email with subject ‘Advertising your message which you get - gggggggggg)’and ‘Advertising your message which you get - ttttttttttttttttttt’ and ‘Advertising your message which you get - iiiiiiiiiiiiiiiiiiiiiii’ into one ticket. These mails should be send to three tickets . Please help to study how to avoid this? What we expect is the ticket combine when subjects are same.How to configure the OTRS correctly. Thanks Frank

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