The value that controls the size of the ticket zoom article table is
inconsistent among my users.
Can users update this value via the UI?
I have several people with a value of 65. At that setting, the article
table only shows about four entries. Others can see eight or more. This
creates article envy among agents.
How/when is this set?
Hugh
Hi,
These two parameters were what I needed, thanks!
- Jason.
On 11/5/10 12:30 AM, "Alexander Halle" <ahalle-otrs-en(a)radprax.de> wrote:
> jhazlett(a)rufustech.net wrote :
>> After installing OTRS we decided to change the URL to be
>> www.website.com/support/index.pl instead of www.website.com/otrs/index.pl.
>> This caused some immediate problems which I solved with an Apache Alias.
>> However, it is still causing some issues since this is stored in the
>> system someplace which OTRS uses to build URLs. Can someone tell me where
>> I can change this properly our OTRS installation?
>
> Hi Jason,
>
> just a wild guess :
>
> Check the parameters ScriptAlias and Frontend::WebPath in Sysconfig.
>
> Regards
>
> Alexander
--
Jason Hazlett
RufusTech
http://www.rufustech.net
206-498-8793 / 509-312-9289
Hello,
After installing OTRS we decided to change the URL to be
www.website.com/support/index.pl instead of www.website.com/otrs/index.pl.
This caused some immediate problems which I solved with an Apache Alias.
However, it is still causing some issues since this is stored in the
system someplace which OTRS uses to build URLs. Can someone tell me where
I can change this properly our OTRS installation?
Thanks,
- Jason.
--
Jason Hazlett
RufusTech
http://www.rufustech.net
206-498-8793 / 509-312-9289
Sérgio Cintra wrote :
> Anyone know if there are some additional features in the packages below?
>
> ITSMIncidentProblemManagement 2.0.2
>
> ITSMServiceLevelManagement 2.0.2
>
> ITSM 2.0.2
>
> Currently, I have installed: OTRS 2.4.7 & ITSM 2.0.2.
Hi Sergio,
no one seems to answer this, so only some notes, since I don't know the
differences exactly by myself :
1. There is a demo system with the common packages installed, so you
could compare this to your installation to find the differences :
http://www.otrs.com/en/products/itsm/online-demo/
2. You can get additional informations via the package manager. If you
click on the packages a description and change log is shown and if you
click install the first page usally shows you also another description.
You can then simply cancel the installation after reading it.
3. Read the manual of the ITSM module, there you should notice
differences to your OTRS (http://doc.otrs.org/)
4. AFAIR you get for example ticket types everywhere with the incident
and problem management and you get the services management (create, link
and so on) with the service level management. Sorry, I still don't know
what you mean by the package "ITSM 2.0.2". A screenshot or source
description may help.
5. Try and error, sorry, no joke. I always have a VM with OTRS to play
with and to see what happens if I'm not sure.
I hope I have helped you.
Regards
Alexander
--
Hi Alexander
Thank you very much for your answer. It help me, mainly the item 2.
Regards.
Sergio
Hi, I'm using the module change, but i cant created a new change,
because don't select a template.
As create templates for the module changes, or where enabled?
Thanks
Julio Cesar Angulo Quiroz
Telf.: 997066155
Hi,
I'm trying to chance a Config.pm file to update some Auth parameters. OTRS
searchs Customer on a AD Server. There are configurations for it but even if
a remove the Config.pm file, the system still finding the customer in the
AD via LDAP authentication.
Is this configuration cached somewhere? Is there a way to force OTRS to read
Config.pm settings as default or something like that?
Thanks,
Ronaldo Richieri
(15) 8818-2009
http://richieri.com
skype: rrichieri
twitter: @richieri
Is there a way to allow a "one-click/screen" assignment of the following:
- Queue
- Owner
- FreeText
It would seem that the easiest way would be to provide a queue pulldown in
AgentTicketOwner, but I'm open to other suggestions (AgentTicketNote?).
As it stands now, the Raw queue-tenders must change both the queue and the
owner in multiple screens.
Hugh
Hi
My customer wants to show a Service only to a certain group under any
AgentTicket form. I tried to accomplish it the following way withuot
success. Could you please help me out finding my mistake? thanks! Here are
the ACLs tried:
$Self->{TicketAcl}->{'ACL-hide-SLA-for-Problem-Mngmnt'} = {
# match properties
Properties => {
# current ticket match properties (match always)
},
# return possible options
PossibleNot => {
# possible ticket options
Ticket => {
Service => ['Administracion de Problemas de TI'],
},
},
};
$Self->{TicketAcl}->{'ACL-show-SLA-for-Problem-Mngmnt'} = {
# match properties
Properties => {
User => {
Group_rw => ['ProblemManagers',
],
},
},
Possible => {
Ticket => {
Service => ['Administracion de Problemas de TI'],
},
},
};
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
