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Time Accounting Module
by Silver springs 26 Aug '10

26 Aug '10

Hi Could somebody let me know if there is a way to link the projects in Time Accounting module to tickets ? I tried to open a phone ticket and at the bottom of the ticket, there is a field called Time Units. Entered a couple of hours but it did not reflect in the time accounting page. Winter.

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Re: [otrs] otrs Digest, Vol 23, Issue 51
by Mothusi MAKATI 25 Aug '10

25 Aug '10

Hi I found the solution to my problem (Customers cannot send Tickets) at http://otrshelpdesk.orangebw.bw/otrs/index.pl?Action=AdminSysConfig&Suba ction=Edit&SysConfigSubGroup=Frontend::Customer&SysConfigGroup=Framework &# at the CustomerGroupSupport option I set the value to no, which is the default value. Thanks Mothusi Makati The contents of this communication, which may contain one or more attachments, is strictly confidential and legally privileged, and is intended for the use of the named recipient(s). Any review, retransmission, dissemination, copying, disclosure or other use of, or taking an action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this message in error, please notify the sender immediately by return email and delete/destroy the message. Any views expressed in this e-mail are those of the individual sender and no liability will attach to Orange Botswana (Pty) Ltd. Please note that the recipient must scan this email and any attached files for viruses and the like.

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Lock/Unlock parameter in Search form
by Laurent Minost 25 Aug '10

25 Aug '10

Hi, Is there a way to add the possibility to search for Lock/Unlock tickets through the Search formular under Agent interface please ? Found no settings for this, maybe modifying the dtl should be possible but it will be always displayed ... Thanks in advance, BR, Laurent

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Mac OS X Sever Install help
by Jason Hazlett 25 Aug '10

25 Aug '10

Hello, Is there any documentation to assist with installation on Mac OS X. I am installing on Mac OS X 10.6 Server. I can¹t seem to find any mention on the website except on the front page to indicate that it works. I am getting bogged down with installing dependencies at this point. I ran otrs.checkModules and found CGI is on 3.29 but 3.33 is needed. I ran ³perl MCPAN e shell² followed by ³install CGI² in an attempt to fix this and for some reason it detects gcc-4.2 as present but I believe I need to install it. In addition this process has detected sub-dependencies in FCGI and Test::More... This is getting to be like Alice in Wonderland for something that has been done before. Thanks for any help you can provide. Best Regards, - Jason. -- Jason Hazlett RufusTech http://www.rufustech.net 206-498-8793 / 509-312-9289

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Delete tickets
by Andy Wodfer 25 Aug '10

25 Aug '10

Hi, I'm a newbie to OTRS (just started using it today). I don't understand how I can delete tickets? In my Dashboard under New tickets I receive some junk emails and I want to delete them right away. Is there a simple way of doing this? If I just move them to the JUNK folder they still appear under New tickets. Sorry for this newbie question, but hopefully someone could give me some help here. Cheers! Andy

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Nicola Zanella è assente dall'ufficio.
by Nicola Zanella 25 Aug '10

25 Aug '10

Sarò assente dall'ufficio a partire dal 25/08/2010 e non tornerò fino al 26/08/2010. Buongiorno, oggi sarò assente dall'ufficio Risponderò al messaggio al mio ritorno. Se la Sua mail è inerente al servizio Videoconferenza HD la prego di fare riferimento al CSD. Nicola Zanella ____________________________________________________ Cap. Soc. Euro 3.500.000,00 - REG. IMP. / C.F. / P.IVA 00990320228 E-mail: infotn(a)infotn.it - www.infotn.it Società soggetta ad attività di direzione e coordinamento da parte della Provincia Autonoma di Trento - C.Fisc. 00337460224. Questo messaggio è indirizzato esclusivamente ai destinatari in intestazione, può contenere informazioni protette e riservate ai sensi della normativa vigente e ne è vietato qualsiasi impiego diverso da quello per cui è stato inviato. Se lo avete ricevuto per errore siete pregati di eliminarlo in ogni sua parte e di avvisare il mittente.

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customizing form for Agent Ticket Phone
by Crawford, James S. 24 Aug '10

24 Aug '10

Can I add a field to the Agent Ticket ViewPhoneNew view that looks like Ticket::Frontend::AgentTicketPhone###Body:?

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Disable company ticket view for certain users
by Jos Vos 24 Aug '10

24 Aug '10

Hi, How can I have a group of, say, 50 customer users belonging to one company, where only 10 of them can see all company tickets (i.e. the tickets of the 50 users of the same company) and the other 40 users can only see their own tickets? P.S. I'm using 3.0.0-beta2. Thanks for any suggestion, -- -- Jos Vos <jos(a)xos.nl> -- X/OS Experts in Open Systems BV | Phone: +31 20 6938364 -- Amsterdam, The Netherlands | Fax: +31 20 6948204

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Seting up email on a windows pc
by Ray Padilla 24 Aug '10

24 Aug '10

Hello all, How do I configure email send and receive on the OTRS system running on a windows PC? Ray Padilla Director of Information Technology ray.padilla(a)paquinhealthcare.com<mailto:ray.padilla@paquinhealthcare.com> 407-566-1010, ext 223 Paquin Healthcare Companies 1142 Celebration Blvd Celebration, Florida 34747 Confidentiality Notice: This e-mail message, including any attachments, from The Paquin Healthcare Companies, Inc. (and its affiliates / subsidiaries) contains information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information is intended only for the use of the individual named above and may not be disseminated to any other party without Paquin Healthcare Companies, Inc.'s written permission. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, disclosure, distribution, copying or taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this e-mail in error, please notify us immediately by telephone at 407-566-1010 or notify us by e-mail at security(a)PaquinHealthcare.com<mailto:security@ThePaquinGroup.com> to arrange for the return of these documents to us without cost to you. [cid:image001.jpg@01CB437F.7F379DD0]<http://www.amazon.com/gp/product/098242390X> Retail Healthcare Revolution<http://www.amazon.com/gp/product/098242390X> by Tony Paquin Now available at Amazon.com!

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All of a Sudden Customer cannot log tickets
by Mothusi MAKATI 24 Aug '10

24 Aug '10

Hi All of a sudden my customers are unable to log tickets through the customer interface. After selecting ticket type the other fields are not populated as is the norm. I think someone could have messed things up though I do not know where or how. My config.pm seem just fine. Please help. Mothusi Makati The contents of this communication, which may contain one or more attachments, is strictly confidential and legally privileged, and is intended for the use of the named recipient(s). Any review, retransmission, dissemination, copying, disclosure or other use of, or taking an action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this message in error, please notify the sender immediately by return email and delete/destroy the message. Any views expressed in this e-mail are those of the individual sender and no liability will attach to Orange Botswana (Pty) Ltd. Please note that the recipient must scan this email and any attached files for viruses and the like.

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