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upgrade 3.0 notes
by Marco Vannini 03 Aug '10

03 Aug '10

Hi all, Some notes during the update process. In test I'm using a gentoo having a production copy of OTRS 2.4.7 (that is on a fedora 11 though). preupgrade script: cadreghino otrs # cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs Enter password: ERROR 1061 (42000) at line 12: Duplicate key name 'ticket_until_time' ERROR 1050 (42S01) at line 50: Table 'virtual_fs' already exists ERROR 1050 (42S01) at line 63: Table 'virtual_fs_preferences' already exists ERROR 1050 (42S01) at line 73: Table 'virtual_fs_db' already exists ERROR 1101 (42000) at line 343: BLOB/TEXT column 'content_type' can't have a default value (can be not considered ?) pl command: cadreghino otrs # scripts/DBUpdate-to-3.0.pl Start migration of the system... Need Ticket::ViewableStateType in Kernel/Config.pm! after a system restart, accessing with a Chrome 6b, I get : Browser Warning The browser you are using is too old. OTRS runs with a huge lists of browsers, please upgrade to one of these. Please see the documentation or ask your admin for further information. Going on testing with another browser. I'll update this if I'll get something else "strange". Ciao ! MV

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Dashboard only for admin?
by Amit Sharma 03 Aug '10

03 Aug '10

Hi, How do I enable Dashboard only for administrator? Currently it is disabled through sysconfig but I would like it to be available for admin. regards, amit

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OTRS 3.0 Beta 1 Installed!
by Amit Sharma 02 Aug '10

02 Aug '10

Hi, Just sharing my joy of installing OTRS 3.0 Beta 1 Will keep you posted! regards, amit

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Customer User link to Config Item class elements
by Egor Tsilenko 02 Aug '10

02 Aug '10

Hi otrs geeks! Is it possible to create links beetween Customer Users and Config Item elements? Thanks in advance. -- ??? ???? - ???? ??????? <http://bg8s.moikrug.ru/?from=userlink>???? ??????? <http://bg8s.moikrug.ru/?from=userlink>

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Add another Icon in Navigator Bar
by Amit Sharma 02 Aug '10

02 Aug '10

Hi, How can I add a new Icon, say Reports to the Nav bar, which, when clicked should open a link http://www.example.com please help. regards, amit

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Diference
by Jober Mijares 30 Jul '10

30 Jul '10

Hi, What is the diference between the ticket's states "NEW" and "OPEN" Thanks

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How to become a user client as an agent?
by Sergio Cintra 29 Jul '10

29 Jul '10

Louis If the user client account already exists? Sergio

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Marcelo Mangiacavalli is out of the office.
by marcelo.mangiacavalli＠lanxess.com 29 Jul '10

29 Jul '10

Estaré ausente de la oficina desde el 29/07/2010 y no volveré hasta el 02/08/2010. I will be out of my office. If you need urgent assistance, please contact me at my cell +54 9 11 3187 2899 or to Natalia Diaz Monnier at +54 11 5550 1388.

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Time Accounting Package - Reporting
by Esteban Abete 29 Jul '10

29 Jul '10

Hi, I'm working with OTRS 2.4 and i have installed Time Accounting Package Version 1.3.3 The reporting section of this module,does not alow to get any customized report of the information loaded trought this module. Is there any way to get de information trought the Stats module of the OTRS?? Can anybody help me? Regards, -- Atte. Esteban Abete

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Need to refresh Stats graph in every 5min, what to do?
by Pradumna Maheshwari 29 Jul '10

29 Jul '10

Hello I want that 7 Day Stats graph should be auto refresh in 5 mins, where should make the changes? Thanks- Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshwari(a)tcs.com Website: http://www.tcs.com =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you

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