Hi All,
I would like to ask if there is any configuration option how to
implement deadlines in OTRS.
Deadline should be modified by Agents.
I do not see any settings for deadines in admin panel, could you please
help me?
Thanks.
Petr Balazi
Hi,
Is there someway to have canned responses available at
ticket creation.
Sort of like responses but when I select new phone ticket.
Thanks,
Steve
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark(a)netwolves.com
www.netwolves.com
Hi All,
Having an issue sending emails via gmail smtp server.
This is an ubuntu 10.04 server install with OTRS 2.4.7 installed as tar gz not as deb.
as per instructions in http://wiki.otrs.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%281…
configured the email to collect from gmail without any issue. as per instructions at http://wiki.otrs.org/index.php?title=Configure_OTRS_with_Gmail and using smtps and port 465
How do I get more details of the issue to try and resolve?
Trying to sending and email resutls in the error below
Error
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Sat Jun 12 14:58:11 2010
Message: Can't connect to smtp.gmail.com : Invalid argument!
Traceback (1102):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
Module: Kernel::Modules::AdminEmail::Run (v1.39) Line: 122
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
Module: (eval) (v1.88) Line: 204
Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
The only error message in the system log is
Sat Jun 12 14:58:11 2010 error OTRS-CGI-10 Can't connect to
smtp.gmail.com : Invalid argument!
Thanks
Hello there,
Our customers love the way the "From" textbox works, like a browser address
bar, showing you all options that matches what you're typing, nice!
It's so nice that they'd love to have the same behavior on a freetext field.
Has anyone accomplished this? Is it possible?
Thanks for your answers,
Leonardo Certuche
www.itconsultores.com.co
Dear Sir/Madam,
I am a newbie to OTRS. I have successfully implemetnted the OTRS system but
one feature that was known to me from the begining that OTRS can also
generate tickets via emails, means if someone has sent a query email to OTRS
system then OTRS system can generate a ticket in response to that email and
forward all the required tracking information to mail sender.
I have googled and even searched a lot in the settings of OTRS system but I
am unable to find any such option that can enable or disable the email
ticket generation.
Please help me out with this.
Thanks in the anticipation of positive response.
Regards,
--
Suraj Rathod
Pune.
Conatct: 9763363200
E-mail: suraj.rathod(a)solutionenterprises.co.in
Blogs: surajrathod.blogspot.com
Hello, i upgraded recently and when i look under "Ticket" i have no option
to resizethe ticket view (small, medium,preview). On my test system i do
however.
please see screenshot for the two different systems and how they differ.
http://yfrog.com/4botrsj
if i click on Status View i do have the option. Anyone know why it wouldn't
be shown under ticket/queue view?
Can someone also clarify what AgentTicketQueueTicketView.dtl and
AgentTicketQueueTicketViewLite.dtl are. my test system only uses
AgentTicketQueue.dtl.
thanks for any help.
Neil
Recently it appears that when replying via email that the replies are automatically set to CC the email address of the queue. Is this a configurable option? It's causing a very annoying condition where the ticket is always flagged as "new" because the reply goes back in to the ticket as a reply to the ticket from the outside.
Thank you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven(a)caisoft.com<mailto:jloven@caisoft.com>
Web: http://www.caisoft.com/<blocked::http://www.cainetserv.com/>
We installed a fresh installation from OTRS. I tried to log in with root@localhost / root , but it doesn´t work. How can I reset the password?
Annika
--
Annika Liikanen
System Specialist
ONH Service Oy
+358 40 511 8658
+0207 569 460
www.onh.fi
Hi,
Is there any way to set the service field on the ticket that arrives
from email ?
I've tried to set it up with the Postmaster filter, but its not working.
Does anybody have a clue ?
Thank you
Rui
--
Rui Francisco
Infraestruturas Aplicacionais | Applicational Infrastructures
FCCN
Av. Brasil,nº 101
1700-066 Lisboa - Portugal
Telefone|Phone: +351 218440100; Fax: +351 218472167
http://www.fccn.pt
-----------------------------------------------------
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--
Faisal Misle
