- otrs - OTRS mailing lists

additional itsm fields to the add notes
by Norbert Bede 08 Jun '10

08 Jun '10

Good day, I want to add additional ITSM fields to the "add note" window. I try to find setup option, but without success. Goal is to possiblity to set itsm response and recovery time on first follow up comment. norbert

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Age attribute
by Phillip Lynn 07 Jun '10

07 Jun '10

Hi, Just a quick question about the age attribute . When generating the stats report it gives the age in seconds. I am still looking, but is there a way to have it give you the time in hours and or days? Thank You Phillip Lynn -- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.lynn(a)netwolves.com www.netwolves.com

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How to enable new report at STAST module
by Armando Irazabal 07 Jun '10

07 Jun '10

Hi, I want to set up a new report al stats module, could you guide me? Regards, Armando

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Re: [otrs] No Bcc in PostMaster Filter
by Martignier, Philippe 07 Jun '10

07 Jun '10

After a few exchanges on the bug (in the bug tracker) I still don't know how to filter these internal mails using my generic mailbox in the bcc (that field is available in Outlook) Any help welcome Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

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No Bcc in PostMaster Filter
by Martignier, Philippe 07 Jun '10

07 Jun '10

Hi there, Just to signal I have created a bug http://bugs.otrs.org/show_bug.cgi?id=5440 because you can not filter emails with bcc, only with the to and cc. Hope I am not the only one requesting that ... Cheers Philippe PS : is there a place I can just add "bcc" so that it appears in the list and will that do the trick? Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier(a)wipo.int<mailto:Philippe.Martignier@wipo.int> Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.

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Hide or Remove SLA drop down
by Silver springs 04 Jun '10

04 Jun '10

Hi Could anybody let me know if its possible to hide or remove the SLA dropdown box from the customer portal of OTRS ? Regards Winter

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Re: [otrs] otrs Digest, Vol 21, Issue 17
by mrembas＠truecom.pl 04 Jun '10

04 Jun '10

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: it(a)truecom.pl. Pozdrawiam Małgorzata Rembas

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ACL
by Louis Becker 04 Jun '10

04 Jun '10

Hi I would like to limit the values in the dropdown when tickets are created. I added the code below to /use/share/otrs/Kernel/config.pm, but it did not have any effect. $Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { Ticket => { Queue = ['NOC'], }, }, Possible => { Ticket => { Service = ['Notification'], }, }, }; Some questions: * My config.pm file has 3 sections (I am not a perl expert, just started learning) one that starts with "BEGIN", one that starts with "sub Load" and a bit that starts with use strict; In which part should the ACLs go? * Should ACLs be enabled in the SysConfig somehow? Louis DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.

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Re: [otrs] otrs Digest, Vol 21, Issue 18
by mrembas＠truecom.pl 04 Jun '10

04 Jun '10

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: it(a)truecom.pl. Pozdrawiam Małgorzata Rembas

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Pending status
by Annika Liikanen 04 Jun '10

04 Jun '10

Hi! I looked explanations about different pending status: pending reminder, pending close + and pending close - . In every status you set time that triggers something. I would like to have simple Pending status, wich triggers nothing. No time needed to set. Tickets just waits something and clock stops ticking, until I do something. =) Can I have this type of status? How? Thanks again, -- Annika Liikanen

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