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Message "Need module" in Log
by Raphael Thoma 04 Jun '10

04 Jun '10

Hi I'm currently facing the message "Need module" on every access to otrs in our logfile. OTRS itself works as expected. Traceback: Message: Need module! Traceback (41237): Module: Kernel::System::Main::Require (v1.33.2.1) Line: 98 Module: Kernel::Output::HTML::Layout::NavigationBar (v1.176.2.17) Line: 3376 Module: Kernel::Modules::AgentTicketSearch::Run (v1.72) Line: 1034 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Any idea what causes this message in our logs? bin/otrs.checkModules does not show any missing Perl-Modules. Kind regards Raphael Thoma

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Re: [otrs] otrs Digest, Vol 21, Issue 16
by mrembas＠truecom.pl 04 Jun '10

04 Jun '10

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: it(a)truecom.pl. Pozdrawiam Małgorzata Rembas

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Custom themes
by Steve Clark 04 Jun '10

04 Jun '10

Hi, In trying to setup a custom customer log in theme I have created a "Custom" dir in Kernel/Output/HTML and copied the files from Standard that I wanted to modify - works great, however I need to change the customer-css file which in 2.3 used to be in the same directory. It now seems it is in var/httpd/htdocs/css/Standard so I created a parallel directory var/httpd/htdocs/css/Custom and cp over the customer.css file make changes to it but it has no effect. In looking at the source of the customer login page I see that it is still using the css/Standard directory. I have changed the defaultTheme to Custom and I get my changes that I have made in the Kernel/Output/HTML/Custom directory. What should I set to make the css stuff come from my Custom directory?      <html> <head> <link rel="shortcut icon" href="/otrs-web/images/Standard/product.ico" type="image/ico"/> <link href="/otrs-web/css/Standard/customer.css" rel="stylesheet" type="text/css"> Thanks for your consideration, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark(a)netwolves.com www.netwolves.com

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Working time
by Alejandra Piedra 03 Jun '10

03 Jun '10

Hey there! I just have one question. What does the line of code StopTime => $Self->SystemTime() stand for. I mean I need to know what value does the stoptime has. WorkingTime() get the working time in secondes between this times my $WorkingTime = $TimeObject->WorkingTime( StartTime => $Created, StopTime => $Self->SystemTime(), ); Thanks! María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra(a)iica.int<mailto:Alejandra.Piedra@iica.int>

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R: Re: Problems with rich text editor
by Marco Vannini 03 Jun '10

03 Jun '10

It could be a kinda Ford caching prbl. Did u otrs topo clean your browser first? Il giorno 03/giu/2010 18:59, "Alejandra Piedra" <Alejandra.Piedra(a)iica.int> ha scritto: Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn’t have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 ... *De:* Alejandra Piedra *Enviado el:* Jueves, 03 de Junio de 2010 10:41 a.m. *Para:* User questions and discussions about OTRS. *Asunto:* Problems with rich text editor Hi everyone! I’m having some problems with the rich text editor. Today when I logged it jus... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Re: [otrs] otrs Digest, Vol 21, Issue 15
by mrembas＠truecom.pl 03 Jun '10

03 Jun '10

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: it(a)truecom.pl. Pozdrawiam Małgorzata Rembas

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Re: [otrs] otrs Digest, Vol 21, Issue 14
by mrembas＠truecom.pl 03 Jun '10

03 Jun '10

W dniach 03-06 czerwca b.r jestem niedostępna. W przypadku zgłoszeń serwisowych proszę kierować je na adres: it(a)truecom.pl. Pozdrawiam Małgorzata Rembas

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Re: [otrs] Problems with rich text editor
by Alejandra Piedra 03 Jun '10

03 Jun '10

Oh I forgot to say that this is happening if I use it with firefox. If I log in using IE it works. Strangest thing, one would think that firefox wouldn't have such problems. Anyway, can anyone help me? Thanks María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra(a)iica.int<mailto:Alejandra.Piedra@iica.int> De: Alejandra Piedra Enviado el: Jueves, 03 de Junio de 2010 10:41 a.m. Para: User questions and discussions about OTRS. Asunto: Problems with rich text editor Hi everyone! I'm having some problems with the rich text editor. Today when I logged it just didn't appear. In the text section of the new ticket it just was blank. So I went and turn it off in the Sysconfig, went back to the ticket and the text area appeared. I thought that if I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra(a)iica.int<mailto:Alejandra.Piedra@iica.int>

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Customizing Subject Line of the Ticket
by ROOPESH BOYAPATI 03 Jun '10

03 Jun '10

My objective is to change the subject line of the ticket to the customer ID. Explanation: When a customer logs in and creates a ticket, the subject line of that ticket should be the customerID of the customer who is creating the ticket. Is there a way we could do this through the web interface or does it require editing the source code, if so which of the file(s) needs to be edited. Thanks in advance. -- Roopesh

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Problems with rich text editor
by Alejandra Piedra 03 Jun '10

03 Jun '10

Hi everyone! I'm having some problems with the rich text editor. Today when I logged it just didn't appear. In the text section of the new ticket it just was blank. So I went and turn it off in the Sysconfig, went back to the ticket and the text area appeared. I thought that if I went and turned it on again it would come back again but it didn't. This has happened to me before, but it solved itself like it was magic. Can anyone tell me if it happened to someone else, and how can I solve it. Thanks and regards María Alejandra Piedra Unidad de Informática y Sistemas de Información IICA (506) 2216-0171 Alejandra.Piedra(a)iica.int<mailto:Alejandra.Piedra@iica.int>

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