I just used the new change management module to manage my first large scale
change. I am a happy user. Excellent job OTRS!
Now, of course, I want to be able to customize it similar to the FreeText
concept on tickets.
Specifically I want to:
1. have a Change Process Type (e.g. Service Transition, Service
Operations, Deployment, Security etc) related to ITIL processes.
2. set the Change to have this type to reflect the process that initiated
the change.
3. show the Change Process Type on the Change Overview.
4. be able to search on the Change Type
I have been working my way through SysConfig but have not yet found anything
relevant. I haven't looked at the code yet...
The only thought I had was to overload Category, but it is involved in
priority and I don't see any way to rename the Category names.
Any suggestions?
Regards,
Eric Carroll
